What happened to Nexon?

[Eos]

I'm starting to believe that having a ban history have something to do with the fact that they never answer my tickets.

Didn't stop them from answering mine and I have a 30 day ban they denied appeal on due to some weird ToT glitch.

[QSCX]

After I saw this thread, I decided to try submitting a ticket to solve a problem that occurred over 4 years ago---2008: guild masters were kicked out of their own guilds by some remote hacks. Every guild master remade their guilds with new names. I did, too, but it wasn't the same. Disbanded my new guild after a few months.

Ever since then, I've only played for a few weeks per year just to see the new content. Everyone that used to be in my guild basically quit once we no longer felt the team spirit that a guild provided.

Submitted about 10 tickets over the span of 4 years; ~6 of them never got replies so I manually closed them.
1 of the answers to a ticket said that I could receive compensation. All guilds affected got it; it was like 50mil to restart or something. I didn't do it.
Another answer said they couldn't do anything about it.
Another answer was completely irrelevant to my problem.
I even asked NxJoe about it once when I saw him in-game, right when Crimsonwood Keep was released. He told me to submit a ticket.

After the guild revamp, which I think happened this year, the guild master was assigned to the oldest member of the guild, who was also banned. I submitted a ticket in February about it. Never got a reply.
Submitted my final ticket on June 28th, with that other ticket open. Next day, the open ticket from February of this year was closed. On July 10th, I got a reply:

Hello, it took a bit of elbow grease but I fixed this issue for you. You will notice you need to set a new PIC when you login as well. I also removed the blocked player from the guild as well.

Take care and have a nice day.

Sincerely,

Senior GM Libra
Nexon America Inc.

They f*cking did it. I got my old guild back.



The GM even left me a gift:

[ShadeCaro]

After I saw this thread, I decided to try submitting a ticket to solve a problem that occurred over 4 years ago---2008: guild masters were kicked out of their own guilds by some remote hacks. Every guild master remade their guilds with new names. I did, too, but it wasn't the same. Disbanded my new guild after a few months.

Ever since then, I've only played for a few weeks per year just to see the new content. Everyone that used to be in my guild basically quit once we no longer felt the team spirit that a guild provided.

Submitted about 10 tickets over the span of 4 years; ~6 of them never got replies so I manually closed them.
1 of the answers to a ticket said that I could receive compensation. All guilds affected got it; it was like 50mil to restart or something. I didn't do it.
Another answer said they couldn't do anything about it.
Another answer was completely irrelevant to my problem.
I even asked NxJoe about it once when I saw him in-game, right when Crimsonwood Keep was released. He told me to submit a ticket.

After the guild revamp, which I think happened this year, the guild master was assigned to the oldest member of the guild, who was also banned. I submitted a ticket in February about it. Never got a reply.
Submitted my final ticket on June 28th, with that other ticket open. Next day, the open ticket from February of this year was closed. On July 10th, I got a reply:



They f*cking did it. I got my old guild back.



The GM even left me a gift:

Congratulations! I bet you feel amazing right now.

As for my friend, he got compensated with 100,000 NX for getting hacked. He's really happy.

[Oaysis]

Their support system has improved drastically. My guild asked for a name change because of the server merges. They allowed us to choose a name and instantly changed it during the next patch. Thumbs up. I wish they would fix the FMA hacking though.

[Chameleonic]

I may as well try sending another ticket again...

Oh I might also try and get the free turkey pet I should have got on my other account from the Thanksgiving Event in 2010.

[ResistGreen]

One thing I don't like about the ticketing system now is that if you send a ticket about a bug/glitch issue, they just tell you to post it on the forums. I mean if they are just going to redirect you there, why even have that as a category?

[Daakun]

Just bumped my more recent ticket, still no reply whatsoever.
They even stopped bothering to send me those "we didn't forget you" emails.

[CarrionCrow]

Logged a ticket about something that I pretty much knew they would not be able to help me with. I got a response in less than a week, so I can't complain.

[Dudewitbow]

Just bumped my more recent ticket, still no reply whatsoever.
They even stopped bothering to send me those "we didn't forget you" emails.

Don't worry, on the same boat.

[Sephie]

Mule got hacked. Submitted a ticket and it's been open for 5 days now. Oh well. Hoping it'll take 2 weeks at most.

[Chameleonic]

Mule got hacked. Submitted a ticket and it's been open for 5 days now. Oh well. Hoping it'll take 2 weeks at most.

They will get back to you after 8 days and tell you that because it has been longer than 7 days they cant help you.

[SaptaZapta]

They will get back to you after 8 days and tell you that because it has been longer than 7 days they cant help you.

No, but an ally told us that he got a response from Nexon recently that said something like "enough people have been compensated for getting hacked already, so we can't help you".

[Chameleonic]

No, but an ally told us that he got a response from Nexon recently that said something like "enough people have been compensated for getting hacked already, so we can't help you".

That sounds like Nexon. Imagine if they ran a Hospital, "enough people have been treated for getting sick already, so we can't help you"...

[Justin]

No, but an ally told us that he got a response from Nexon recently that said something like "enough people have been compensated for getting hacked already, so we can't help you".

I'd like to see a screenshot of that before I believe it.

[Locked]

I'd like to see a screenshot of that before I believe it.

Same here.
Hearsay is common in MapleStory.

[Abrasive]

My friend submitted a ticket back in September when his account was hacked and the hacker went and delete all of his characters including a leve l200 Pre Big Bang/Potential Dark knight and a 16x Marksman, never got a response. Resubmitted one June 13th and still no response =/

[Nion]

No, but an ally told us that he got a response from Nexon recently that said something like "enough people have been compensated for getting hacked already, so we can't help you".

Now that's just cruel, Nexon. You don't stop because you're tired of compensating. That's the reason for that job!

[Justin]

Now that's just cruel, Nexon. You don't stop because you're tired of compensating. That's the reason for that job!

And here we go with people riding the hearsay train. Don't believe everything you hear/read.

[Yorckie]

-supah doopah snip-

That story truly moved me and I'm really happy for you.

The time to consider believing in them has finally come for me.

[SwordStaker]

Like two mins ago a blue notice appeared in game that 40 hackers have been banned.