Downtime

[Eos]

Emergency Maintenance – Linux VPS

by ts_user on February 11,2012 5:32 am

Greetings Clients,



At this moment we have been experiencing an issue with one of our Linux VPS servers (RVZLin08) and are currently rebooting it. Currently only 5 VPS are affected however there was a brief downtime for the rest of the users on that server. We are expecting the server to be fully operation in less than 30 minutes.

Emergency Maintenance – Linux VPS (Update)

by ts_user on February 11,2012 5:42 am

Greetings Customers,

We have successfully started all containers on the server. Operations will continue to investigate the root cause of the issue. We thank you for your patience.

Emergency Maintenance – Linux VPS (Update 2)

by ts_user on February 11,2012 7:44 am

Greetings Customers,

It appears the same server has become unresponsive again. We are currently performing another restart and then we will continue to investigate the issue that this server is experiencing. Approximate downtime should be between 10-15 minutes. We thank you for your patience at this time.

Emergency Maintenance – Linux VPS (Update 3)

by ts_user on February 11,2012 8:07 am

Greetings Customers,

The server has been successfully started and all containers are now operating normally. Operations will continue to monitor the server and will discover the root cause of this issue. We thank you, once again, for your patience.

Somewhere after the 2nd reboot the server came up unclean with two copies of the database running simultaneously and corrupting each other and everything became a mess. Had to convince one to die, shut off the webservers so the other would stop trying to run traffic and could chill, coax into a repair and clean up, send it back to it's room to play nicely.

Nexon isn't the only one who can have random stability issues. We're special too!

As compensation everyone who was on during the affected period will get 5K maplepoints apologies.

[Foxino]

I want my maplepoints!
jk~ Glad too see we're back up

[Untradeable]

5k Apologies? That'll be alot to copy-paste.x

[SaptaZapta]

5k Apologies? That'll be alot to copy-paste.x

Copy-paste? Who do you think Eos is, Nexon?
Eos knows how to program. Even loops that output "We're sorry for the inconvenience" 5000 times. Per Southperry user.

[Eos]

Copy-paste? Who do you think Eos is, Nexon?
Eos knows how to program. Even loops that output "We're sorry for the inconvenience" 5000 times. Per Southperry user.

In the form of a thread redirect popup.

[KhainiWest]

I didn't get my 5k apologies I'm sueing you now