What happened to Nexon?

[yo72]

I hope you're not serious.

And this is exactly why I don't expect this compensation to be around for very long. If they find out you're lying I hope they punish you in some form. Honestly.

A perma ban of accounts his IP has been on(since he admitted sharing) would be just, imo. Nothing against sharing accounts, but lying about being hacked. <_<

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

[SaptaZapta]

There is no need to "test" when you can simply ask the people in this thread, who really did get hacked, how old their accounts were etc.

[Fantasmo]

Someone posted this on basil.

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.
Dear Mapler,

Thank you for contacting us regarding your compromised account. I'm sure you are feeling confused regarding this issue, and I really apologize for any inconvenience this may have caused.

Please understand that we did a full investigation on your account based on the information you provided us. Unfortunately, results of our investigation show that your account was not compromised. Due to these findings, we will not be able to assist you further with this issue.

Please understand that you are responsible for ensuring that your account is secured. Sharing account information puts your account at risk. I encourage you to regularly change the password on your account to ensure that your account is safe.

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Zinyden
Nexon America Inc.

[JpopBoi]

Someone posted this on basil.

thank god, i hate these people that are faking their hacks -.-

[yo72]

There is no need to "test" when you can simply ask the people in this thread, who really did get hacked, how old their accounts were etc.

Testing how creditable you have to be, I put fake dates for everything/fake items
Having not logged onto the accounts in over a month/one straight lying about what it had

[Sephie]

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

I have a problem with people trying to abuse the system and trying to justify their acts as if they're doing the community a favor.

[ResistGreen]

Someone posted this on basil.

I'd like to know how they deem an account "compromised"

[CarrionCrow]

I'd like to know how they deem an account "compromised"

Checking the IPs that logged in during the relevant time? It would be simple enough.

[ResistGreen]

Checking the IPs that logged in during the relevant time? It would be simple enough.

Would make sense, but I still foresee some people being able to fake it. I just hate those kind of people, Nexon is trying to do something right and people have to ruin it.
Well hate is a strong word... I'm disappointed with those people.

[yo72]

I have a problem with people trying to abuse the system and trying to justify their acts as if they're doing the community a favor.

Quit already for several months, if I did get any compensation I'd probably buy 250k worth of weather effect or 1 day tele rocks

[¬Rob]

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

'Please, I want you to waste time confirming that my bullsh'it story. I'm doing this for the community even though no one asked me to.'

Nexon can track log ins, and even items/mesos(as seen in previous hacks/exploits where either was deleted, and I think there was a case where a SPer was Duey'd items/meso that he lost). All you're doing is sending them on a wild goose chase, when they could be helping someone who deserves it, so yes, I have a problem with it. <_<;

[Abbeh]

Testing how creditable you have to be, I put fake dates for everything/fake items
Having not logged onto the accounts in over a month/one straight lying about what it had

As Rob said, you're wasting the team's time. They could be helping someone else who actually NEEDS it. You've "quit", so why do you care about Nexon's 'credibility'? There's already plenty of testimonies on this thread alone that this is the real deal, and they're helping those that legitimately had their accounts compromised. Your motives are obvious, so why are you even bothering to try and hide it? Go find something productive to do, instead of being a part of the problem.

[Icho]

Got hacked back in 2010 and they finally responded to my ticket after I remade a new one yesterday.

Spoiler

I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints to help you recover.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Please allow 5 to 7 business days for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Sincerely,

GM Zinyden
Nexon America Inc.

I'm just in shock that they actually finally responded and then to give me that much MP. and that it only took a day to respond..
I guess making a new ticket does help the process go faster with this new team..Seeing as how all of our old open tickets are probably buried so deep they cant even see them..

[IImaplers]

No matter how many testers you have exploits will be found, and most gamebreaking glitches are fixed from tespia to patch
So you're saying no testing is needed on the part of the developers/GMs? That makes no sense bro. What you've stated is just as obvious as stating "no matter how many police officers there are, crime will committed." Your argument does not show that adding more testers does not prevent more errors/bugs.
Harrison had a perma lock on his overall, when he ticketed nexon to take it off his gear came with an expiration date, Stereo only makes mostly warriors because he can transfer his gear between all his characters to say that the storage should now be useless for security is stupid.
Harrison's situation seems to have happened quite a while ago and is completely unrelated to the point. Free Item locks, ones that PROPERLY WORK, should be free. If you lock your gear and then request for it to be unlocked, you should live with it or at least wait for a prolonged delay if your explanation for wanting it unlocked is deemed plausible.
Nexon themselves said when they were recruiting for jr GMs they don't care about account sharing, a lot of people in maple do it just because you don't doesn't affect anything, and have fun playing when ur IP is changed for whatever reason
"does not affect anything"...no, just no. Account sharing is one of the big reasons people have been getting hacked. And then it's these same people that seem to be sending in tickets now and receiving free MP when they do not deserve them.

"have fun playing when ur IP is changed for whatever reason" - I'm not saying an IP change should prevent anyone from playing. I am saying that when a certain IP from a country/state/city different from the usual one tries to access account, markers should be thrown and measures should be taken, whether those are email/text notices or freezing accounts if the IP is deemed "untrustworthy".
Having 3k nx on ur account/ur credit card for that monthly payment is just stupid and a lot of people won't continue to play if that happens
On the contrary, 3k NX is quite a small sum to pay for greater assurance that your playing is secure. Not many people will quit over a mere 3 dollars.
Blizz responds because they are REQUIRED to because if they didn't it would be illegal
And Nexon would be required to respond just as such because all their playerbase would also be customers, not just some, if the game were to become P2P.

[Duelman]

Well my ticket is still open with no response yet. I am definitely curious if they will make things right between us or not. My biggest beef is that I spent at least twice the amount they "compensated" me with on post-hack item locks alone.

Time will tell.

[Greg]

My Shadower got hacked like last year... wonder if I should even bother making a ticket

[Eos]

Harrison had a perma lock on his overall, when he ticketed nexon to take it off his gear came with an expiration date,

No, Harrisson had a temporary lock that he had prematurely unlocked, turning the lock expiration into an item expiration.

The answer to which was them no longer offering to unlock via ticket because they couldn't figure out how to consistently & safely remove the timer too.

Completely unrelated to what you're on about.

[Shidoshi]

My Shadower got hacked like last year... wonder if I should even bother making a ticket

Apparently this will only work if you already have an old ticket about being hacked and didn't get any compensation to date. Otherwise you probably won't get anything.

[KhainiWest]

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

The experiment would need to be controlled with multiple circumstances, including that who answers the ticket. Your justification is retarded and clearly will leave inconclusive results.

[IImaplers]

I, for one, want to see the outcome of @yo72's little test. Compensation should be FAIR compensation and not handed out nonchalantly or without proper investigation. So let's see if Nexon's doing this for the sole reason of getting players to return.