Nexon Petition for a transparent review & appeal system

[DireInferno]

Well I finally got around to signing it. We really need a lot more though like hundreds of thousands before this makes it anywhere but a quick scan and the garbage bin.
I ended up writing a small speech talking about my own experience and how many other people have lost their account for what very much seems like no reason.
I doubt anything will come of this though, they are a foreign based company and the one in California is more for decoration than anything.

Don't get any hopes people.

[SoulCat]

Add one more to the pile. Numbers speak louder than words. I hope others link to it in their blogs.

[pogs]

This is so weird. My accounts were banned about 2 years ago. I emailed Nexon just yesterday asking if they could possibly unban my account or to show me proof of me allegedly using third party programs. Their reply was just a simple and firm NO. I don't visit SP often, but I'm glad I saw this.

[Miracre]

I'd sign it if Google Chrome would let me. Maybe I'll try later on a different browser. Hopefully Nexon notices this. :x

[terramishu31]

I signed it. Would hate to get banned after putting so much money and effort on MS.
I wonder, though, do petitions like this usually work and read by the decision makers of Nexon? Hope it will be considered and read, at the least.

[MariettaRC]

I'd sign it if Google Chrome would let me. Maybe I'll try later on a different browser. Hopefully Nexon notices this. :x

That's odd, Chrome let me do it just fine.

[SaptaZapta]

A simple change of the Terms of Service stating that in the event of account suspension the company and it's representatives reserve the right to make public any and all evidence they deem appropriate to justify the actions they took would be sufficient and is more than fair.

I'm not sure I understand this. The company "reserves the right" to make the evidence public? Doesn't that mean they can choose whether to do so or not? Just as they do today?
Where's the bit that says they must release the evidence to the owner of the banned account, on request?

Also, "its representative", not "it's representative".

[metaqueen]

I'm not sure I understand this. The company "reserves the right" to make the evidence public? Doesn't that mean they can choose whether to do so or not? Just as they do today?
Where's the bit that says they must release the evidence to the owner of the banned account, on request?

Also, "its representative", not "it's representative".

The term change suggested is a way of letting their consumers know that Nexon DOES reserve the right to publish evidence materials. The contrary would be NOT reserving it, which in turn would make it questionable if Nexon has the right to publish it (as it is now). Therefore this term isn't necessary unless someone decides to sue Nexon for publishing evidence of hacking. But even then it would <likely> (cba to make a "paper" on it) be superfluous in the contract.

OT: I really love the initiative! Signing it after this. The only thing I want to nitpick about is the phrase where you claim the current process is "un-American". That's a completely ridiculous remark which only serves as a nationalistic emotional argument. The worst thing is, it's completely USA-an to conceal evidence and transparency is typically un-"American" (actually, not ideologically). One of the reasons I can accept the way Nexon handles their bans is because they are situated in the US.

On the other hand, what do I know. I didn't study US administrative law.

[SunYanZi]

Like metaqueen, I didn't study US admin law myself either.
I'm going to go ahead sign this one even though I have retired from this game nearly 5 years ago. I do want to point out that this is not the first time someone tried to put a petition up for something like this. My mind keeps telling me that there will be a low percentage of this actually getting the players what they want from the company; but, who knows? Also, for all the veteran players like myself, I want people to realize that Nexon has been known to be a company that practices business a bit differently than your average company; I'm 100% sure they do this so they can save their ass.

Good luck to you guys. You will definitely need it.

[Eos]

The company "reserves the right" to make the evidence public? Doesn't that mean they can choose whether to do so or not? Just as they do today?

It's different because today they claim they don't have the right whatsoever, due to privacy concerns. This is giving them the claim to that right. You generally don't make a terms of service provision obligate you to anything, you only extend exercisable rights that you may or may not opt to do, even if you intend to do them 100% of the time. Otherwise you have to change your ToS every time you want to change your operating practices.

[G-Meister]

Yes, yes, yes! Signed.

And it isn't just "un-American" anyway. Applies to any other nationality/culture out there.

[Eos]

And it isn't just "un-American" anyway. Applies to any other nationality/culture out there.

You missed the point that it's a Nexon America policy, hence the "Un" American reference.

[G-Meister]

You missed the point that it's a Nexon America policy, hence the "Un" American reference.

Man... They should have this for all the other versions as well.

[Eos]

Man... They should have this for all the other versions as well.

Probably, but we, being a GMS community, don't support those versions; they'll have to fight their own battle on that grounds as the ones more well equipped to do so.

[FallenMemory]

Signed. Nexon need's to up their Business practices in general. If you could call them that...

[lolitsduncan]

Probably, but we, being a GMS community, don't support those versions; they'll have to fight their own battle on that grounds as the ones more well equipped to do so.

Like George Washington's Isolationism and Neutrality idea :P hehe...I signed it immedietly because I have been false banned before...I was afk (in El Nath I think) for awhile and when I came back I was perma'd :( totally doesn't make sense.

[xiiliea]

They definitely need concrete evidence before they even start to ban someone. I was permanently banned for the third time falsely, when I was offline. Took me 13 tickets and 3 months to get unbanned. I just logged on maple to return my friend his 2b+ meso cape which he gave me to sell for him, which had been stucked in my account for so long. They won't be having me back as an nx-buying customer. My bridge with Nexon is completely burnt and I am definitely not coming back. Awesome banning system they have there.

[Polantaris]

Man... They should have this for all the other versions as well.

Actually my understanding is that other versions aren't nearly as bad. I know that at least Nexon JP isn't.

Makes me wonder why Nexon NA is so bad.

[Curtiss]

Actually my understanding is that other versions aren't nearly as bad. I know that at least Nexon JP isn't.

Makes me wonder why Nexon NA is so bad.

This is true. There's a lot of complaints about Asiasoft naturally but most of us have smoothly running clients and you don't hear of issues like these auto-bannings, though naturally if this happened at MapleSEA we can say good-bye to the game at once. :|

[Hirrho]

I'm on board with this. They've done many things wrong for many years. They should start doing them the right way now.