It seems like everyone is 'sorry' for something they did during the day. But if that's the case then why am I still paying for it?
a) Spider in soup - Still charged for soup and no gratuity on a $90 bill.
b) Wrong coffee - Still charged for coffee and no gratuity.
C) Coworker late - Stayed after to cover and continues to be late.
D) Coworker makes a mistake - Cover for mistake and continues to make mistakes.
Is it just me or are there more people apologizing and being polite than there was in the past? I'm happy with this change. Very happy.