What happened to Nexon?

[maplefreak26]

The high ticket volume used to get to me by Sunday but for the past 2 weeks, I have been getting them on Thursday.
I don't think they reduced it at all. ;/

[byakugan]

I don't think you should be doing these kind of threads. What Nexon did was nothing more than their job, take action in face of their business (or at least MS's) fail. It's been like only 1 month at most since they started to do something to stop the game from sinking into the pit it was falling in. This is not even the first time it has happened. It always is like this when a new chief is hired like NxJoe or even Crystal Cox.

So talk about what happened to Nexon if we get to christmass and they are still acting this nice.

[JPTheMonkey]

Resent every ticket I had open for a long time, and closed all past ones. Got this an hr later:

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.

Hey there John! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 250,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here

Every ticket was closed and I was told to refer to this ticket for my solution. Even tickets for other Nexon games I had open. (I was hacked in December to merit this ticket being opened)

[Sephie]

I don't think you should be doing these kind of threads. What Nexon did was nothing more than their job, take action in face of their business (or at least MS's) fail. It's been like only 1 month at most since they started to do something to stop the game from sinking into the pit it was falling in. This is not even the first time it has happened. It always is like this when a new chief is hired like NxJoe or even Crystal Cox.

So talk about what happened to Nexon if we get to christmass and they are still acting this nice.

Right now, they've taken a complete 180 degree turn and they're heading toward "respectable company" status: I'd say that's enough to acknowledge or question Nexon's actions to warrant discussion.

We'll note in the future when the direction shifts back downward but atm this is what we're seeing.

[MrTouchnGo]

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

[Eos]

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

Doesn't mean they've improved, just means stuff has expired and people have given up filing new ones.

[ResistGreen]

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

Last I checked they were at a D-

Wonder how many employees they have now, assuming that they hired more.

[Five Second Pose]

Yeah, pomegranate all's happened on mine that's approaching a year of being open.

[¬Rob]

Two friends who've gotten hacked got 125k each.

[Justin]

Just had an old friend of mine get 500k. Not that he'll even use it. lmao.

[Spiral]

No offense but this just seems to be a cheap way to get on the good side of players and to avoid the actual situation. For those who were hacked, it's definitely much needed compensation. I'd be interested to see what they do about other less-obvious forms of problems that require remedying (like wrongfully banned accounts).

[Justin]

No offense but this just seems to be a cheap way to get on the good side of players and to avoid the actual situation. For those who were hacked, it's definitely much needed compensation. I'd be interested to see what they do about other less-obvious forms of problems that require remedying (like wrongfully banned accounts).

You should try reading through the thread. You might actually find what you're looking for. And how is this a "cheap way" to get on the good sides of players? Some of these guys lost EVERYTHING and have spent thousands on the game. There's nothing "cheap" about it. It's compensation they full-well deserve.

[Spiral]

You should try reading through the thread. You might actually find what you're looking for. And how is this a "cheap way" to get on the good sides of players? Some of these guys lost EVERYTHING and have spent thousands on the game. There's nothing "cheap" about it. It's compensation they full-well deserve.

Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea? You should try reading my complete response as I said the compensation was much needed. And yes, I do consider it fairly cheap that they think throwing around Maple Points is going to change public opinion that easily. From the looks of the responses, it's working. I however choose to remain more skeptical of Nexon's "new leaf". We'll see how long this lasts.

[Adrian]

Re sent ticket about my side account that got hacked in january just before demon slayer release:

Hello Mapler,


I want to thank you for bringing this issue to our attention and I'm really sorry that your account has been compromised. I understand how frustrating this situation can be.


Unfortunately, please understand that we will not be able to assist you with this issue. For future reference, please report your compromised account within 7 days of the incident. Any additional information you can provide regarding your lost items, mesos, and NX will assist us greatly.


We thank you for your cooperation and understanding.


Sincerely,


GM Zinyden
Nexon America Inc.


Just my luck i guess.

[CarrionCrow]

Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea? .

Ok, Nexon is a fat arse company that recently started to eat up their competition, but I don't think they have time travelling quite in their grasp just yet.

[Locked]

If I don't get anything I might be legitimately angry, just because I lost a lot of stuff. It's been 2 days without a reply too.

[CarrionCrow]

If I don't get anything I might be legitimately angry, just because I lost a lot of stuff. It's been 2 days without a reply too.

If you have an open ticket and did not recive that pomegranatety compensation back then I don't see why you would not.

[Toastyc12]

I wonder how they would compensate to characters being deleted by hackers.

Looking to find this answer as well. Not that the characters that were deleted of mine will do much good now, but back then, I loved my 14x bucc and bishop. I've no real motivation to use them if they simply got "undeleted" though.

Also:

Hey there! Thank you for bringing this issue to our attention. I apologize for the delay in response to your issue, as well as for any inconvenience that this issue may have caused you.

This ticket is being closed as a duplicate, as your hacked issue will be address in (Ticket #: 1____-_______).

Your understanding and cooperation is highly appreciated.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

and the ticket he's referring to:

Hey there ______! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 125,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

I'm not even sure if the items I lost on this account were worth 125,000...but this made me a pretty happy camper.

[tstitch33]

They seem like the same old Nexon I used to remember. I submitted a ticket to change my email, and after 2 weeks, I have gotten no response. This bribery stuff definitely is a hit/miss situation.

[CarrionCrow]

They seem like the same old Nexon I used to remember. I submitted a ticket to change my email, and after 2 weeks, I have gotten no response. This bribery stuff definitely is a hit/miss situation.

Just to let you know, this thread is 3 days old. 14 days ago the situation over at Nexon HQ might have been different. Try doing like most here did, add a comment on your ticket.
Also, is there not an option at the main site to change email? I know I used it.