What happened to Nexon?

[XxSilencer]

I don't remember who it was or the job title it was, new CEO I think, when that guy got promoted it there's been dramatic changes with Nexon, here's hoping it continues and keeps going in an upward path. I also had an almost year old ticket answered and closed, responded to the other 3 so going to see what happens with that.

[SaptaZapta]

I'm crying with joy.



Is this the real life?

Is this just fantasy?

So how much ransom are they asking for your account?
And did you really have credit card charges refunded?

[Sephie]

So how much ransom are they asking for your account?
And did you really have credit card charges refunded?

Yeah, they refunded a couple hundred to my PayPal so, in a sense, I'm just returning the money to them.

As a plus though, they're asking for less than they actually refunded.

[ElderTree]

They said they notified the people working "upstairs", and they are sorry about it.

AKA: They have no idea and prayed for God to fix it.

[案山子]

If they keep things up I might check their website again.

[Justin]

I am most definately liking where this is going. @Eos; have you tried submitted a ticket regarding your mabi stolen NX? I'm sure you've been keeping an eye on this thread.

[ShinkuDragon]

I'm crying with joy.



Is this the real life?

Is this just fantasy?

i wished you luck, it worked!

[Berzerk]

Holy pomegranate, did Nexon finally realize that they have everything to gain and next to nothing to lose for actually do something about people getting hacked? This truly is surprising.

[TrueBlitz]

>Inb4 people abuse the new system to get compensation without having been hacked.
>Nexon takes notice and takes away the system

I would be severely disappointed if it does turn out like this.

But Nexon has gotten smarter and revved up their work, they would probably need to do a background check before compensating (assuming they kept transactions of hacked accounts years ago).

[PennyPacker]

I submitted a new ticket last night regarding my 2 separate hacking incidents and got an answer today. They are offering me 75,000 maple points as compensation. Based on what I lost, that is more then fair. Unfortunately, the equipment that wasn't stolen is crap, so there isn't a whole lot I can use these maple points on. Well, at least I can get a permanent hyper teleport rock.

[Eos]

I am most definately liking where this is going. @Eos; have you tried submitted a ticket regarding your mabi stolen NX? I'm sure you've been keeping an eye on this thread.

I updated all three of my tickets this afternoon to see if they'll pay attention to them or if i have to create new ones.

[JoshKun]

I'm sure that all of you are aware of how Nexon has been lately changing. What I mean by changing in the shortest way to explain, They are listening to the complaints of the community.

I've sent three tickets in the past week concerning different issues, One of which was about my account being hacked/compromised. The first two tickets were replied to the next day (Which to some, is a huge improvement). The one about my account was answered in two business days.

Here was the reply I received.

Spoiler

Dear Mapler,

I'm sorry to hear that you lost several valuable items including your elemental staff 7. I apologize for the delay in my response and will do my best to assist you with this.

As a gesture of good faith, we will credit your account with 500,000 MaplePoints for your loss. We hope that this will help you recover and get you back to enjoying the game.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Now the purpose of this thread, Have you noticed any changes with Nexon? Do you think this new attitude will improve the game overall?

It is a lucky thing, to say the least, that you received such a personalized response. My boyfriend was just hacked about a month ago and logged a ticket and after 3 weeks received the same ole automated response. Hopefully this will be a new trend for nexon. If they continue to consistently provide personalized responses and service like they did for you, then good things are coming for nexon america and maplestory.

[Daakun]

Personally, I've seen no updates on my stolen NX ticket.

[KhainiWest]

Nope, haven't changed

Nexon

I understand that your account was compromised several months ago. I apologize for any inconvenience this issue may have caused you.
Please understand that compensation for the issue that you experienced back in February of 2011 was given. We have also confirmed that the compensation was received and used. Unfortunately, we are not able to provide additional compensation for this issue.
Thank you for your understanding.
Sincerely,
GM Panthiro
Nexon America Inc. Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

[Daakun]

That's one letter away from GM Panthro.

Picture I assume would be obnoxious to leave unspoilered

[Chameleonic]

Nexon, what are you doing? Why are you making me want to come back with your newly instated customer service and supposed caring about the game?

Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.

[KhainiWest]

Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.

You still wouldn't be on that list.

Edit:

Even more retarded is that you still play even though you were "wrongfully" banned, I mean cmon, show some restraint.

[Blake]

Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.

I think some Chaos Scrolls would like to have a word with you.

[Kizo]

I'm crying with joy.

Is this the real life?

Is this just fantasy?

I told you not give up. Congrats :3

[IImaplers]

Is this the real life?

Is this just fantasy?

Caught in a landslide, No escape from reality.

I just had to.