What happened to Nexon?

[The Great One]

Submitted my ticket about my lost raccoon mask. If the item is hacked and/or duped, I am still wondering if nexon will give me "Compensation". Nexon is dumb, so I don't expect much.

It was hacked or duped why would they give you compensation.

[Ninjaman43]

Huge Compensation? There has to be a catch

[MrTouchnGo]

Huge Compensation? There has to be a catch

The catch is that they got hacked.

[Tristan]

It was hacked or duped why would they give you compensation.

My point.

They may consider me "your average mapler" and not know about this whole thing even though it is completely obvious.

[MrTouchnGo]

My point.

They may consider me "your average mapler" and not know about this whole thing even though it is completely obvious.

"Your average Mapler" knows full well that they were mass duped, they just don't care.

[Dark Link]

My point.

They may consider me "your average mapler" and not know about this whole thing even though it is completely obvious.

So why is Nexon "dumb", again?

[Tristan]

So why is Nexon "dumb", again?

If they give me "compensation" then I would proclaim them somewhat ignorant, but then again they have a lot of reports to go through and may just consider everyone equal. I don't know. I rather contradicted myself o-o.

[¬Rob]

Submitted my ticket about my lost raccoon mask. If the item is hacked and/or duped, I am still wondering if nexon will give me "Compensation". Nexon is dumb, so I don't expect much.

So, like the people trying to fake being hacked, you're trying to play them because you lost a item created by hackers?
What the hell is wrong with people these days? L> a -1 button just for posts like these.

[Rinax]

I was hacked as well in November, but only lost a level 17 Evolving Ring. I don't/didn't have any "good" items, so I didn't care. But a couple days later, Nexon deactivated my account for "suspicious activity". I would have reactivated the account, but the email provider didn't exist anymore. If only I knew that before (it was my dad's email because I wasn't "old enough" to sign-up way back when).

So I sent a ticket on the 7th of June and all it told me -three days later- Need more info. Sent back my ID and new email, but no actual response. I think the system's been sending emails, but with the dead email provider... I don't even want anything except an email change from them. Is it really that hard to just to change emails?

[Five Second Pose]

My ticket from last year is a "work in progress", at this rate I'll get an actual answer... sometime next March, I believe.

[¬Rob]

My ticket from last year is a "work in progress", at this rate I'll get an actual answer... sometime next March, I believe.

Mine was a work in progress since December, submit a new one for a quicker response.

[XxSilencer]

I re-submitted all my tickets that I've had open for over a year now and their all got answered within 1 week with actual answers along with Maple Points for the delayed response time.

[Tristan]

So, like the people trying to fake being hacked, you're trying to play them because you lost a item created by hackers?
What the hell is wrong with people these days? L> a -1 button just for posts like these.

I don't care about compensation, I want to see what Nexon does o-o

[¬Rob]

I don't care about compensation, I want to see what Nexon does o-o

>Same excuse as the people faking being hacked.

[Sephie]

Responded to billing, waited, Day 1 has past :x.

I'll post more if/when billing responds.

[Stereo]

Has anyone got compensation from that time Nexon accidentally deleted every character with Cygnus skills, and then rolled back to fix it? Not sure if it's worth resubmitting my ticket.

[Sephie]

@Stereo; If they gave 2x as compensation, then I think they consider it "compensated".

I mean, seeing as how people here that got compensated with 5k mp to full reverse sets can't dispute their compensation to get the hundreds of thousands of MP people are getting... I doubt they would even do anything for this.

[ShinkuDragon]

unfortunately, it's been long since i submitted the original ticket (around 6 months), and the card is no longer in my possesion, back then i did try to get them to scan it again, but they said it wasn't a problem on their side, and that i should contact customer service

i've been buying NX for a good while, and it's an old ticket, i know you are wary of "scamming attempts" but isn't there anything that could be done? really would like to be able to afford more of the current super miracle cube packages

Solved:
(6/15/2012 8:40 AM PDT)
I appreciate that you have updated me as to the status of your issue. I understand that it has been some time since you have had this issue and it was first reported. I am sorry I was unable to assist you with this issue sooner. At this time I have have decided to credit you account with 30K NX which is the amount of NX you. This NX will be available on your account within the next 7-10 business days. Should you not receive the NX at that time, please submit a new ticket letting us know.

Again, I apologize for any inconvenience this may have caused you.

Sincerely,

GM Diatia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

i actually had 2 25k cards over the span of 2 years fail, but only reported the first one (because by the time the second one failed, i had given up on it ever being answered, and was not going to bother with a second ticket) pretty nice of them (i even got extra 5k~)
i am happy :)

[Link]

At this time I have have decided to credit you account with 30K NX which is the amount of NX you.

You what?

You what?


You what!?






That is rather impressive that they're stepping up their service. It's nice to finally see them doing stuff.

[Abbeh]

My tickets are now 12 days unattended to. Going for two weeks!

I just updated them all in hopes that maybe they notice, before I just start spamming new tickets referencing my 'old' tickets that are referencing my oldest tickets. sigh.