What happened to Nexon?

[KhainiWest]

At least this time it might have some merit with all the people sending tickets in about being hacked and people trying to fake being hacked to get maple points they must really have a high amount of people sending tickets in.

Yeah this is true. I also feel like this is just a cheap gimmick to get people back, but realistically how much is 250k maple points gonna do ya if you lost everything? I'm not going to change my opinion on nexon until I see some actual change in the development. I honestly think the entire Maplestory team got fired and they just made the other teams take over.

[The Great One]

Yeah this is true. I also feel like this is just a cheap gimmick to get people back, but realistically how much is 250k maple points gonna do ya if you lost everything? I'm not going to change my opinion on nexon until I see some actual change in the development. I honestly think the entire Maplestory team got fired and they just made the other teams take over.

I agree. At this point most people who got hacked months ago and still play already recovered most of em at least. As for the development changes even if the America side got a whole new team they still have to wait on Korea to do any thing about bugs.

Whose bright idea was it to keep all the developers in one place when you have multiple versions of the game worldwide each with their own problems. Then again this is nexon logic doesn't really mix with them all that well.

[Sephie]

Unless the recent server merges have to do with anything, maybe the high ticket volume is the result of people's success stories just very recently.

There are probably thousands of scum submitting tickets about fake-hackings. I wonder how long an "inspection" can take.

But anyway, it's still too soon to say anything... Nexon redeemed itself for like one week out of several years and I would be very sad if things went back to normal.

[Mibs]

Unless the recent server merges have to do with anything, maybe the high ticket volume is the result of people's success stories just very recently.

There are probably thousands of scum submitting tickets about fake-hackings. I wonder how long an "inspection" can take.

But anyway, it's still too soon to say anything... Nexon redeemed itself for like one week out of several years and I would be very sad if things went back to normal.

At this point, a reversion to the former Nexon would even worse than sticking to this path.

[twilight brigade]

So far, my tickets have not been answered since Feb and it seems that they are now overloaded again. I had an account breach that cost me some NX through MTS.

The recent few that received crazy NX compensations of 250k NX or 500k NX is scary. I see them go on smega frenzy and item showing. Well, good for these guys whether they deserved it or not. They took advantage of a temporary goldmine. For some, it was as same as taking advantage of an exploit. By now, it is already too late and they will stop giving such compensations.

Are they good for being able to respond to messages for a whole two weeks or so? sure. Are they going to keep going? doubtful as the spams will overwhelm them now. Is it fair for the ones that missed out on the crazy compensation? I think not.

[MrFry]

My original ticket from months ago is still "open" no replies besides the high volume of tickets one.
Opened one for another account this week, which is "in progress" instead of just open, so the other one is a lost cause I'm assuming.

[twilight brigade]

My original ticket from months ago is still "open" no replies besides the high volume of tickets one.
Opened one for another account this week, which is "in progress" instead of just open, so the other one is a lost cause I'm assuming.

Are you a long time player of an account that's 3+ years?
Most likely, they are catering to the "New Money". Hence, the cleaver ones probably profited from the exploit of having a new account "hacked".

[Abbeh]

It will be a week tomorrow for me--and not just for my resubmitted hacked ticket. I also finally submitted a ticket about the glitched wedding receipt that has now been stuck in my inventory for six months, no response there yet either.

All of my tickets, new and old, remain open.

[Daakun]

My ticket from over half a year ago, still open.
My ticket opened early last week, still open.

Blah. It's like Nexon doesn't want my money.

[byakugan]

I still think it is wrong to start praising Nexon just because they've been doing good for a mere month, when their bad service sprees last for over a year every time. If they make it to december doing like this...all my praises.

[icephoenix21]

My friend hasn't gotten his ticket responded to yet. It's been 5 days.

Mine just got answered this morning and I'd say its been 5-7 days.

[MrTouchnGo]

My girlfriend's been waiting for right around a week. Folks are already getting into the mindset that Nexon's magically turned into some super efficient company overnight. You're raising your expectation bars wayyyy too much wayyyy too fast.

If the ticket queue was sorted by date/time submitted, then it would logically follow that people who submit their tickets at the same time would get their tickets answered at the same time as well. If this were the case, then my friend would have had his ticket answered last week when mine was answered, as we both submitted them at the same time. But apparently it's not.

The reason people think that Nexon "magically turned into some super efficient company overnight" is because they kinda seemed like they did. They went from doing zilch about hackers, dupers, many glitches, and improvements to the game to actively pursuing them. They went from having shitty compensation for victims of Nexon's security/system flaws to having pretty damn decent compensation. You make it seem as if the mindset is completely baseless when it's really not.

[Eos]

If the ticket queue was sorted by date/time submitted

It's clearly not, or the people who've been waiting months would've been addressed by now.
They're obviously cherry-picking tickets rather than automatically assigning them from queue in the order received based on availability. This is of course an idiotic and flawed model that no respectable customer service would permit.

[byakugan]

Is it possible Nexon is looking at the NX records of every character with one of these tickets and responding according the ones that have spent most among them?. I can totally see this as an option considering Nexon lows profits from MS as of late and how pineappleing shameless they are.

[Kevo]

Considering how much NX I've purchased and the value of my stolen equips, I should have gotten loads of compensation but I got that 7 day bullpomegranate too.

Oh well I was only going to buy face/hair coupons and never touch the game again.

[IImaplers]

They went from doing zilch about hackers, dupers, [...] to actively pursuing them.

I don't think they did much of anything with regards to hackers/dupers. I mean, yeah they patched the most common duping method but I'm sure dupers found plenty ways around that and plenty more ways still exist. As for other types of hacking, I haven't seen them do anything about that at all. "Actively Pursuing" aren't the right words for this.

[Abbeh]

Is it possible Nexon is looking at the NX records of every character with one of these tickets and responding according the ones that have spent most among them?. I can totally see this as an option considering Nexon lows profits from MS as of late and how pineappleing shameless they are.

They could do it, yes. Records of every NX charge and item purchase are available to view on the website, from the very first day cash shop opened in October 2005. I had pasted all of the data from that into Excel a while back and my spending history is well over $2000 total -- it's not hard to get the exact amount you've charged.

However, OP admittedly spent much less than that (~$700, I believe?) and received responses within 1-2 days. Today makes day 7 of my various new&resubmitted tickets (A bug on my character, a cash shop issue, and a hacked report) being left open. Additionally, there have been people who've submitted tickets after me and have already received responses... I suppose they could have all spent more than me, but I have a feeling Nexon is just pulling tickets out of a hat to answer.

[Chameleonic]

but I have a feeling Nexon is just pulling tickets out of a hat to answer.

And it very much depends on who picks your ticket out of the hat whether you get a good outcome or get shafted.

[KhainiWest]

And it very much depends on who picks your ticket out of the hat whether you get a good outcome or get shafted.

Not really, if you got hacked, you have 3 outcomes;

1) If you never submitted a ticket, you won't get compensated.

2) If you accepted a previous compensation, tough sh`it.

3) You get rewarded for opening a ticket and refusing clearly sh`itty compensations.

[Satellite]

I'll have to admit that Nexon has improved a lot. I just wish it to stay this way. Now all they need to do is start releasing some content that can be taken seriously, instead of the constant generic and boring new classes.

A lot of people in ALL MMO's quit (for like a day or two) because they thought that D3 was going to be stupidly fun, which it didn't really turn out to be.

I commented earlier on the Diablo hype, that I bet people will forget about it in 6 months and pissed off everyone with my comment. Once again, I was right. Don't get me wrong, the game is probably good, but when the hype is simply too big, people will just end up disappointed or just get bored of the game eventually and start the hype again for a sequel.