What happened to Nexon?

[icephoenix21]

Hmmm no reply yet. I'll give it a week I guess ._.

[byakugan]

I better get a pineappleing response like that one aswell. it's been 5 months since I got hacked and I am tired of those "unfortuantely we are still experiencing high ticket volume..." sh1t.

[ShinkuDragon]

Thank you for contacting Customer Support regarding your issue. I understand that you are having trouble redeeming your Karma Koin Card. I can relate to how frustrating and disappointing this type of issue can be.

I am sorry you have had to experience this issue.

Please be advised after careful investigation of the code you provided, our records indicate that this card has never been activated. In order to activate your card you will need to take the card and your receipt back to the store of purchase and ask them to activate it. Be advised it is the store responsibility to activate the card at the time of purchase. Please be aware that we cannot activate it for you nor can we redeem it to your account for you.

I apologize for any inconvenience this may cause and appreciate your understanding. Have a nice day.

Sincerely,

GM Diatia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

that answer was given yesterday.

well snap, they really are answering fast now it seems.

[Spiral]

Re sent ticket about my side account that got hacked in january just before demon slayer release:

Hello Mapler,


I want to thank you for bringing this issue to our attention and I'm really sorry that your account has been compromised. I understand how frustrating this situation can be.


Unfortunately, please understand that we will not be able to assist you with this issue. For future reference, please report your compromised account within 7 days of the incident. Any additional information you can provide regarding your lost items, mesos, and NX will assist us greatly.


We thank you for your cooperation and understanding.


Sincerely,


GM Zinyden
Nexon America Inc.


Just my luck i guess.

I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

[Imagine]

I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

I think it's a random range of Maple Points from 5k-250k.

[Chameleonic]

I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

Looks like it is just plain pot luck. If you get a new and slightly more competent GM you get compensation, if you get an old incompetent GM you get nothing but scorn.

[Duelman]

Well my ticket sounds a little angry.. mainly because writing about the entire incident and the WONDERFUL experience I had with their p.o.s. CSR team put me in a foul mood.

I basically described to them what I experienced, why their package was unacceptable, and how I spent more on item locks than they even gave me back in MP/NX.
Hopefully they want to make it right. I am attempting to give them a chance to make things right with me, if not that's not a huge deal I'm going to have my account deleted from their crappy services.

Logging in to empty the trading storage really reminded me of why I grew to hate their team and that game in general.

[Bomber]

Hello, I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints to help you recover.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

This was all i lost

Moon & Star Cushion Chair
Bloody Rose Chair
Olivia's Chair(I bought a new one)
Spectrum Goggles
Blue Seal Cushion Weapon(Bought a new one)
Details: Spectrum Goggles:
3 strength
1 dex?
1 speed?
1 attack
200 health
200 mana
Rare 2 lined: 2% strength
Rank B 2% all stat nebulite in it's socket
1 Slot left, Hammered. 2 scrolls worked.
The cushion weapon i got a new one. Stats shouldn't matter.
I would like my 2 chairs back, and a way to replicate my goggles(with scrolls if needed), if that is even possible..
I used a 15% attack a 20% accessory on it. I won't have that luck again, and the hacker isn't selling my items in stores i can find.

[donovan]

Still waiting on a response for a ticket I submitted nearly half a year ago.

[Dark Link]

Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea?

You realize no game is hackproof, right?

[Lozmaster]

Still waiting on a response for a ticket I submitted nearly half a year ago.

Did you update the ticket with a comment or resubmit a new ticket? Those seem to be the golden trick that's getting people responses, not waiting on old tickets.

[IImaplers]

You realize no game is hackproof, right?

You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something? I just can't understand why people stand by such an obviously inept company.

[Dark Link]

You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something?

IJJI and Gunz.
Yes, Nexon has a very poor reputation with their games and hackers, but him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

[Kagamine]

Five days and still no reply..

[Untradeable]

IJJI and Gunz.
Yes, Nexon has a very poor reputation with their games and hackers, but him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

Pretty much this.

The sad thing is, If Nexon had the hindsight for when they were creating this game to realize that a Client-heavy game is NOT a good idea, We'd barely have half the problems we have now. All these problems just scream of a company that grew way too fast and don't know how to deal with it. I dont think they ever expected Maplestory to be as popular as it is.

[yo72]

You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something? I just can't understand why people stand by such an obviously inept company.

MS is one of the most popular free MMOs worldwide making it one of the most prime targets for hacking, lets look at a better company Blizzard's D3 has a worse track record then MS has considering that all the hacks from MS worked on D3, remote hack,dupeing,ectect

[SwordStaker]

Pretty much this.

The sad thing is, If Nexon had the hindsight for when they were creating this game to realize that a Client-heavy game is NOT a good idea, We'd barely have half the problems we have now. All these problems just scream of a company that grew way too fast and don't know how to deal with it. I dont think they ever expected Maplestory to be as popular as it is.

The problem lies in Wizet. If NEXON never came around Maple would not exist. Wizet was the original makers of the game and gave it to NEXON as a saving grace. Honestly I think you're right NEXON didn't know when they took over Wizet that it would be this popular. I wonder how hard it would be to recode the game without losing so much..

[Locked]

Oh God.
Not the Wizet and Nexon shit.

[IImaplers]

IJJI and Gunz.

Never heard of those. But I probably should have said 'Billions' instead of 'millions'... Yes, Nexon has made Billions.

...him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

How is it an impossible scenario (at this point at least)? Propositions:

For preventing in-game map/item/meso/NX hacking:
-Hire 100+ American workers to be competent GMs. Your budget can easily handle it.
-Test your content thoroughly (hire more if needed). It's due to them not testing whatsoever that exploit after exploit has been arising.
-Slow down content patches and instead focus on security patches, and using resources on bargain pitfalled hackshield companies does not qualify.
-Make Code server-sided and/or recode the game in Java and hook it to the same database. Again, their budget can handle this.
-Afraid you'll lose players if you shut the game down for 1-2 months to improve it? Release an alternate game which offers link skills or some other variant to help your characters while they cannot be accessible.

For account hacking prevention/security:
-Free item locks. This should come standard.
-Allow the option of cell phone text verification before logging in. If they can allow texting verification for paypal payments, they can do the same for logging in.
-Allow optional IP tracking (an option to make sure it is you who is logging in and where that is). Sure, IPs can be spoofed but this will probably weed out the script kiddies at least.
-characters over a certain level (18x+?) should not be delete-able (end-dateable yes, but not delete-able).
-make game pay-to-play. This will make all users less anonymous and easier for cheaters to get caught.

This is all completely feasible for a company with millions to spend.

[Untradeable]

The problem lies in Wizet. If NEXON never came around Maple would not exist. Wizet was the original makers of the game and gave it to NEXON as a saving grace. Honestly I think you're right NEXON didn't know when they took over Wizet that it would be this popular. I wonder how hard it would be to recode the game without losing so much..

While Nexon and Wizet were originally seperate companies, They have now become one company that publishes Maplestory. Most employees that were with Wizet now work at Nexon, Essentially its still the same people working on the game. They are not seperate entities anymore.