People being hacked since the last Server Check.

[Flonne]

Production quality is decent on that video, it must have taken a while to make.

YIPYIPYIPYIPYIP

[Fiel]

Being a virtual good it's zero harm/effort on behalf of the company to reimburse the loss whereas to the consumer the loss is tangible, removing any claim that restitution causes unreasonable burden to the company or that damage was not incurred by the victim, both of which are important considerations in any suit of this nature.

Not sure if I agree with this. TINSTAAFL.

In this case, hundreds or thousands of characters are hacked. For a small company like NexAM, going back into previous backups to determine exactly the items they had and inserting those into the database for thousands of accounts is an unreasonable burden.

Going with your hotel analogy, imagine if the hotel had designed their own swipe-card system for the locks on their doors. A few robbers figure out the method used to create the cards, and then create their own cards and systematically begin robbing hotel rooms. By the time the thieves are caught, hundreds of rooms have been robbed/ransacked. What's a business owner to do? He can't exactly replace the items easily because it's an undue burden on the company. At the same time, many of these goods have no value or its value is heavily relevant on an unstable market force that is the Maple economy. How could Nexon possibly reimburse everyone's accounts? While doing database inserts doesn't sound time consuming, the amount of digging required to determine that the player was affected by a hack and their compensation is incredibly time consuming.

Devil's advocate.

[CrazyNomad]

How could Nexon possibly reimburse everyone's accounts? While doing database inserts doesn't sound time consuming, the amount of digging required to determine that the player was affected by a hack and their compensation is incredibly time consuming.

took nexon seven months to recover my account 2 years ago, so yeah, they will probably just ignore every ticket and act like nothing happened when they finally fix the exploit/leak(if there is one).

[CommanderJinn]

I miss the days when Nexon cared about their BBB standing. I think the only way to get them moving now is to tip off major gaming news sites about it lol.

[Exidous]

Fiel is right about restoration being far too complex to do for everyone. But in reality its a vocal subset of people who lost a lot demanding compensation. I think most people fit into the much larger category of people who have something to lose on their accounts (ie everyone) who want an immediate solution to the gaping hole in account security. That's something Nexam is very capable of providing. Sort out reparations later.

[Fiel]

Fiel is right about restoration being far too complex to do for everyone. But in reality its a vocal subset of people who lost a lot demanding compensation. I think most people fit into the much larger category of people who have something to lose on their accounts (ie everyone) who want an immediate solution to the gaping hole in account security. That's something Nexam is very capable of providing. Sort out reparations later.

The problem is their reparations are usually 2 hours of 2x. There's nothing widespread they can do for everyone since not everyone was equally affected. I guess my point is, "Okay, they're liable. Now what?"

[Eos]

Going with your hotel analogy, imagine if the hotel had designed their own swipe-card system for the locks on their doors. A few robbers figure out the method used to create the cards, and then create their own cards and systematically begin robbing hotel rooms. By the time the thieves are caught, hundreds of rooms have been robbed/ransacked. What's a business owner to do? He can't exactly replace the items easily because it's an undue burden on the company. At the same time, many of these goods have no value or its value is heavily relevant on an unstable market force that is the Maple economy. How could Nexon possibly reimburse everyone's accounts? While doing database inserts doesn't sound time consuming, the amount of digging required to determine that the player was affected by a hack and their compensation is incredibly time consuming.

This is what a class action reimbursement is for - Everyone in the affected class is given an averaged restitution of expected replacement value.
Mabinogi for example was rolled back 5 days earlier, the restitution? 20K NX (actual prepaid NX, not credit) and a day of *5x* plus a few other perks.

Clearly they can handle the concept. All they really need to do is determine who falls into the effected class and determine a compensation that would be considered fair to the majority. If they really want to be nice they could deal with the ones who don't find it fair on a case by case basis after having weeded out 90% of them.

[MissingLink]

Hime:

I was in recent discussion with some teams and we are looking really really really close helping those who have had their account compromised. We are much closer on finalize the plans and it is going to roll out really really really soon!!!

http://forum.nexon.net/MapleStory/fo...d/8304226.aspx

[Eos]

I think that may her least professional looking 'help is coming' ever.

[Eliseo]

Hime:


http://forum.nexon.net/MapleStory/fo...d/8304226.aspx

This actually suprised me. Perhaps by the 21st of September we will know.

[street]

This is what a class action reimbursement is for - Everyone in the affected class is given an averaged restitution of expected replacement value.
Mabinogi for example was rolled back 5 days earlier, the restitution? 20K NX (actual prepaid NX, not credit) and a day of *5x* plus a few other perks.

Clearly they can handle the concept. All they really need to do is determine who falls into the effected class and determine a compensation that would be considered fair to the majority. If they really want to be nice they could deal with the ones who don't find it fair on a case by case basis after having weeded out 90% of them.

For maple you really cant come up with compensation for those affected. Cause if they publicly announced compensation for affected players with this amount of nx and these certain items, whats stopping others from "faking" their own hacking? Even if nexon sets a cut off date for those hacked you will still find those that claim they were hacked the day after the cut off. Then if nexon tries to do a case by case basis you will find those maplers clogging the process by trying to take advantage of the situation when the real ones who are affected are push down. No amount of maple points can satisfy the ones affected.

Edit: Guess i will see what nexon solution for the incident is.

[Eos]

That's absurd. Of course you can. You just do what they're best at ; You don't tell people what date range is being compensated, when the issue was fixed, only deal with accounts that were compromised during the window and ignore the rest.

You also completely ignored me stating a compensation that would be fair, no where did I say maple points. In fact, my example explicitly pointed towards restitution that wasnt maplepoints from other games.

[street]

That's absurd. Of course you can. You just do what they're best at ; You don't tell people what date range is being compensated, when the issue was fixed, only deal with accounts that were compromised during the window and ignore the rest.

You also completely ignored me stating a compensation that would be fair, no where did I say maple points. In fact, my example explicitly pointed towards restitution that wasnt maplepoints from other games.

Your compensation will not be fair because those affected still wont be satisfied with w/e nexon gives them. If they decide to give everyone affected 15% all stats item of each armor and 1b of mesos, it wont be enough. Also what is nexon standards regarding certain items in maple? Give everyone a pink bean chair and a couple white scrolls?

So by just helping only 20% of those that were hacked how is it helping the issue? If that's the case their is no reason to try and compensate anyone. What i'm trying to get at if nexon does help a few affected you will still have those peaching about the incident.

[Eos]

Stop trying to pick apart something that doesn't exist with your own random guess at how it would be done and what would be wrong with it.

Unless you've developed either the capacity to make an offer on Nexon's attempt or the speak for everyone simultaneously all you can do is say what wouldn't be enough for you and what you don't think would be enough for others, neither of which has bearing on what's actually been offered or could be offered.

We all know Nexon has no clue. You're not arguing anything worth relistening to. The point was how a competent company could do it, not listing the numerous ways any idiot can see Nexon won't.

[Mibs]

Apparently I was just "added" to the list. I was withstanding a dc attempt from a merchant while camped out in a mushy, and after everybody but me on the map dced, he came in the mushy and started spamming names of people just added to the list. He spelled my main's IGN wrong (I was on a mule with no connection to my main), but it still couldn't have been a coincidence that he had chosen that name. Now I'm freaked.

[KhainiWest]

claiming some parties of liability (e.g. certain directors etc), then it would have a better standing. I don't think Nexon's TOS was written by a lawyer, or at least, not a good one.

In relation to whether Nexon should be held liable for hacked accounts, my initial gut feeling is that it’s a negligence matter rather than a contracts matter.


There are also a host of consumer laws that probably have relevance, though it's probably different in the States. But again, warranties about services etc, comes down to how reasonable any such expectations ought do be.

I think it's not in the matter of trying to fight nexon for a cash cow, but for the account's security/previous standing. I would love it if they were able to change my ID/Email/Pass/whatever and restore my account to its standing, I would think even the court would believe I'm owed that much.

[CrazyNomad]

if nexon wanted, they could restore everyone's account, but of course they won't because they are lazy and it would take a lot of time

Spoiler

[Eliseo]

I'm going to take a wild shot with fear of being scolded or flamed but..

My question: How hard will it be to hire more personal so that the efforts they so desperatly trying to make against the hackings recently?

From the information I see and get, I don't believe it is as difficult? And more people could speed things up a lot, no?

[SwordStaker]

I'm going to take a wild shot with fear of being scolded or flamed but..

My question: How hard will it be to hire more personal so that the efforts they so desperatly trying to make against the hackings recently?

From the information I see and get, I don't believe it is as difficult? And more people could speed things up a lot, no?

The people would need to say they wanted too first.

[Duelman]

I'm going to be furious if they compensate this round of victims while ignoring the ones from the december crap a year ago.

It never gets old seeing those "we are reminding you we haven't forgot" emails they like to send to everyone with an open ticket from then.