Dear Mapler,
I'm sorry to hear that you lost several valuable items including your elemental staff 7. I apologize for the delay in my response and will do my best to assist you with this.
As a gesture of good faith, we will credit your account with 500,000 MaplePoints for your loss. We hope that this will help you recover and get you back to enjoying the game.
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Sincerely,
GM Panthiro
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
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