[Notice] Gamer Safety Week: Tips for Protecting Your Account

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http://maplestory.nexon.net/News/New...ontentNo=00DbZ

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Dear players,

Nexon wants to bring you the very best in free-to-play games. A big part of that commitment is helping you keep your account safe and secure.

To that end, Nexon is proud to be a part of the Merchant Risk Councils Gamer Safety Alliance, a partnership of nine global companies committed to providing players everywhere with information and resources for safe and enjoyable gaming!

In observance of the Alliances first annual Gamer Safety Week, wed like to remind you of a few simple steps you can take to protect your account.

Tips for Protecting Your Account

• Never give out your account information. Nexon will never ask you for your personal information, such as your account password.
• Update your Nexon account password regularly. This is your first line of defense! Choose something that is easy for you to remember but hard for others to guess.
• Always use additional account security options. Remember, the secondary security questions, Verify with Facebook, and in-game second passwords or PINs/PICs provide an extra layer of protection.
• Be wary of third party sites and offers. If something sounds too good to be true, it probably is! Phishing sites may use URLs similar to the official Nexon site or may promise free NX. Its almost always a scam to steal your account information. Make sure you are on the official Nexon site before logging in.
• Report suspicious activity. You can submit a ticket at any time through our Customer Support portal to alert us of malicious player activity.

Click here for additional tips on keeping your account secure.

Remember, you can visit your Account Settings page at any time to update your account information.

Together, we can keep our games safe, secure, and enjoyable for everyone!


- The Nexon Team -

[Jerry-Boyle]

LF>Creation of GMail account with cellphone verification code active. Not 100% safe, but it helps.

This is just what they always say.

[Daakun]

Yes, like having security beyond their own system even matters.

[Plasmablaster]

Dear money,

Nexon wants to bring you the very best in stressing and pissing you off games. A big part of that commitment is helping you not keep your account safe and secure.

However, Nexon is not proud to be a part of the Merchant Risk Councils Gamer Safety Alliance, a partnership of nine global companies committed to providing players everywhere with information and resources for safe and enjoyable gaming!

In observance of the Alliances first annual Gamer Safety Week, wed [sic] like to remind you of a few simple futile steps you can take to protect your account.

Tips for Protecting Your Account that usually ends in futility

Never give out your account information. Nexon will give away your personal information for you, such as your account password.

Update your Nexon account password regularly. This is your false-sense of security! Choose something that is easy for you to remember but hard for others to guess, but will be leaked out by the database regardless.

Always use additional account security options. Remember, the secondary security questions, Verify with Facebook, and in-game second passwords or PINs/PICs provide an extra layer of false sense of protection.

Be wary of third party sites and offers. If something sounds too good to be true, do not worry about it! Phishing sites may use URLs similar to the official Nexon site or may promise free NX because they are not a bunch of filthy capitalist pigs. Its almost always a scam to steal your account information to liberate you from us. Make sure you are never on the official Nexon site before logging in as that site is probably less secure than phising sites.

Never report suspicious activity. You can submit a ticket at any time through our neglected Customer Support portal to alert us of malicious player activity, and we will do our best to ignore it because you are bothering us on our 23.5 hour coffee breaks.

Click here for REAL additional tips on keeping your account secure.

Remember, you can visit your Account Settings page at any time to update your account information, which will not do a thing to protect you.

Together, we cannot keep our games safe, secure, and enjoyable for everyone!


- The Filthy Capitalist Pigs Team

There, much much better...

[Eos]

Now everyone contact the Merchant Risk Council and explain to them how Nexon America's shoddy security got their accounts violated while Nexon America stood by and did nothing to assist with it, prevent it, or acknowledge it.

Global Headquarters
Merchant Risk Council
1809 7th Ave, Suite 1403
Seattle, WA 98101

Tel. (+1) 206.364.2789
Fax (+1) 206.367.1115


If you've charged NX and had it stolen in particular they'd love to know about it.

[Kirov]

Report suspicious activity. You can submit a ticket at any time through our Customer Support portal to alert us of malicious player activity. *

* 99% likely to never be read by human eyes.

[KhainiWest]

Now everyone contact the Merchant Risk Council and explain to them how Nexon America's shoddy security got their accounts violated while Nexon America stood by and did nothing to assist with it, prevent it, or acknowledge it.

Global Headquarters
Merchant Risk Council
1809 7th Ave, Suite 1403
Seattle, WA 98101

Tel. (+1) 206.364.2789
Fax (+1) 206.367.1115


If you've charged NX and had it stolen in particular they'd love to know about it.

You should probably make a seperate thread for that and make everyone read it, I'll def take that offer up.

[ChronosXIII]

Report suspicious activity. You can submit a ticket at any time through our Customer Support portal to alert us of malicious player activity.

Hahaha, oh wow. Fancy yourselves comedians?

This whole notice seems like a big, "fuck you" from Nexon. How about updating your own security huh?

Now everyone contact the Merchant Risk Council and explain to them how Nexon America's shoddy security got their accounts violated while Nexon America stood by and did nothing to assist with it, prevent it, or acknowledge it.

Global Headquarters
Merchant Risk Council
1809 7th Ave, Suite 1403
Seattle, WA 98101

Tel. (+1) 206.364.2789
Fax (+1) 206.367.1115


If you've charged NX and had it stolen in particular they'd love to know about it.

Any idea what they can do to Nexon if they get enough complaints against it? This seems like the best thing we can do at the moment to complain at Nexon if they really are seriously partaking in this "alliance."

[Eos]

Any idea what they can do to Nexon if they get enough complaints against it? This seems like the best thing we can do at the moment to complain at Nexon if they really are seriously partaking in this "alliance."

If Nexon is misrepresenting them or what they stand for the best they can do is remove Nexon from their membership, or require Nexon to prove they're truly upholding the standards of the Council. If Nexon doesn't really care they'd just accept the disbarment and keep on as usual. If they actually felt it mattered somehow they'd do whatever it took to keep their standing.

[Stereo]

* 99% likely to never be read by human eyes.

Spoiler

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Date: Wed, 01 Feb 2012 19:33:24 -0500
Subject: Ticket #19000-941070 Follow Up
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Greetings,

****Please note that this is an auto-generated message from Nexon Suppo=
rt based on your support ticket=2E If you are reading this message in =
your email, please understand that any replies to this email will not b=
e seen by the Nexon Support Staff=2E If you would like to provide addi=
tional information please add a comment to your ticket=2E****=20



Unfortunately, we are continuing to experience a high ticket volume at =
this time=2E We have not forgotten you and we apologize that a GM has =
not yet been able to assist you=2E



Please note our Nexon Support business hours=2E We answer tickets Mond=
ay through Friday, 10am to 6pm Pacific time=2E



We will do our best to assist you as soon as possible=2E



Thank you for your continued patience,



Nexon Support Team




Ticket Information:
Ticket #: 19000-941070
Date Created: 11/02/2011 04:03 PM PDT

To update or check the status of this Ticket:
- Go to: http://support=2Enexon=2Enet
- Log in, and you will be have access to all theTickets you have submit=
ted=2E

They're working 10 to 6 for 3 months and they haven't seen my ticket yet! Really and truly!

[Retalion]

They're working 10 to 6 for 3 months and they haven't seen my ticket yet! Really and truly!

That's merely a testimony to how many tickets they're receiving! I mean...think of ALL the possible things that people can complain about with this game!

[SaptaZapta]

That's merely a testimony to how many tickets they're receiving! I mean...think of ALL the possible things that people can complain about with this game!

Yeah, they're continuing to experience a high ticket volume at this time.
I'm sure "this time" will end real soon now, and they will catch up and reach your ticket.

[Sarah]

I've had a ticket open for about 7 months. So...

[Kalovale]

> Report suspicious activity

Holy cow, really Nexon? I almost punched through my laptop screen while laughing like a maniac.

[KhainiWest]

> Report suspicious activity

Holy cow, really Nexon? I almost punched through my laptop screen while duping like a maniac.

Seems more accurate!
(although I don't mean to say you personally/specifically are in fact a duper)

[SaptaZapta]

Suspicious activity?

You mean like characters logging in from an IP they've never used before, going in MTS, and using exactly all their NX to buy a single arrow, the easiest in-game item to obtain, that was coincidentally listed shortly after they entered MTS?

Nope, not suspicious at all. Dozens of characters do this every day. Nexon has the MTS logs to prove it. Must be some kind of fad.

[Eos]

Nope, not suspicious at all. Dozens of characters do this every day. Nexon has the MTS logs to prove it. Must be some kind of fad.

Heck, I've done it TWICE!

[Phoenix]

Now everyone contact the Merchant Risk Council and explain to them how Nexon America's shoddy security got their accounts violated while Nexon America stood by and did nothing to assist with it, prevent it, or acknowledge it.

Global Headquarters
Merchant Risk Council
1809 7th Ave, Suite 1403
Seattle, WA 98101

Tel. (+1) 206.364.2789
Fax (+1) 206.367.1115


If you've charged NX and had it stolen in particular they'd love to know about it.

Do they have an E-mail contact? As much as I would love to complain, I'd rather not have to pick up a phone/use snail mail/fax.

[Viaje]

Suspicious activity?

You mean like characters logging in from an IP they've never used before, going in MTS, and using exactly all their NX to buy a single arrow, the easiest in-game item to obtain, that was coincidentally listed shortly after they entered MTS?

Nope, not suspicious at all. Dozens of characters do this every day. Nexon has the MTS logs to prove it. Must be some kind of fad.

It's really the Maplestory version of planking. Or coning.

Either way, I just bought those arrows because all the cool kids were doing it.




*sigh*
The most embarrassing thing about this announcement is not that they once again are spouting security tips at us that any Internet-acclimated individual already knows (and, subsequently, are not at all helpful), but the fact that some organization (even if one that I've never heard of) would allow Nexon onto a council "committed to providing players everywhere with information and resources for safe and enjoyable gaming."

Though, upon thinking, this isn't entirely contradictory.
Providing information and "resources" in no way implies providing any reasonable security measures on the company's end.

[Flonne]

the fact that some organization (even if one that I've never heard of) would allow Nexon onto a council "committed to providing players everywhere with information and resources for safe and enjoyable gaming.

They are on a security council?