What happened to Nexon?

[Duelman]

Thread had me a little tingly until I read khaini's ticket response. LOL I just know that'd be me response I'm not going to bother haha.

[KhainiWest]

Thread had me a little tingly until I read khaini's ticket response. LOL I just know that'd be me response I'm not going to bother haha.

If you get the answer I was looking for, I'll rage so f`ucking hard.

[Sukau]

I'm going to suppose that Nexon is "under new management"?

[Bomber]

Thank you for letting us know that you wish to use your email address instead of your account ID to login.

I would like to inform you can also use your email address to login aside from your account ID as an alternative to login in case our customers had forgotten their Account ID. However, you account ID would still remain and usable in login since it is not possible to remove or change an account's corresponding ID.

If you feel that you are not secure on your account from being compromised, We suggest you do the following to protect your account. First and foremost, change your password information and do not share this information with anyone for any reason.

After doing this, do a full virus/spyware scan of your computer. There is a possibility that certain malicious programs have compromised your account security.

As a last step, please do not share your account for any reason. Doing so greatly increases the chance that your information may accidentally end up with the wrong people.

We hope that these steps help. Should you need further help please leave a comment on this ticket or send a new ticket.

Sincerely,

GM Queza
Nexon America, Inc.

For security reasons, please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Whelp

[Kagamine]

I've yet to get a response about the 170m that went missing from my storage while I took a break from maple a while back. >:c
All these people gettin' two days responses.. I don't think new Nexon likes me.

[¬Rob]

I've yet to get a response about the 170m that went missing from my storage while I took a break from maple a while back. >:c
All these people gettin' two days responses.. I don't think new Nexon likes me.

Both of mine got answered the very next morning.
First:

Date Created: 6/5/2012 9:07 PM PDT
Last Updated: 6/6/2012 8:24 AM PDT

Edit: fixed to when it was answered; I noticed/accepted solution later.
Second:

Date Created: 6/7/2012 10:43 PM PDT
Last Updated: 6/8/2012 7:53 AM PDT

Second one was about applying the changes to item locks that KMS got(can't be deleted) earlier than they got it(Mikhail patch).

Hey there Robert! Thank you for your insightful comments. I realize that your observation is important, and as a fellow gamer, I understand your desire to express your opinion.

Thank your for feedback and suggestion, I will definitely forward it to the correct department to be considered.

If you have any other questions or concerns, please do not hesitate to submit a new ticket with a detailed explanation of your issue.

Thank you for your understanding and cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

L>this change asap, I'd like my chars to be delete-proof.

[Sephie]

Nope, haven't changed

Nexon

I understand that your account was compromised several months ago. I apologize for any inconvenience this issue may have caused you.
Please understand that compensation for the issue that you experienced back in February of 2011 was given. We have also confirmed that the compensation was received and used. Unfortunately, we are not able to provide additional compensation for this issue.
Thank you for your understanding.
Sincerely,
GM Panthiro
Nexon America Inc. Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

New-Nexon wants fresh meat apparently.

Sucks for those who got compensated beforehand.

On the plus side, they answered your ticket within days instead of within months... o3o

@IImaplers; Been waiting for someone to post that lol

[ResistGreen]

New-Nexon wants fresh meat apparently.

Sucks for those who got compensated beforehand.

On the plus side, they answered your ticket within days instead of within months... o3o

@IImaplers; Been waiting for someone to post that lol

They compensated me 5000 nx already from my previous ticket back around christmas.

[Sephie]

They compensated me 5000 nx already from my previous ticket back around christmas.

Compared to the hundreds of thousands of MP people are getting, that's quite unfortunate :/

[DamageCalc]

100k for being hacked on a mule that lost about 20b a year ago.
I guess it's ok.

[Death]

100k for being hacked on a mule that lost about 20b a year ago.
I guess it's ok.

How?
It's not possible to get something from nexon if you didn't send a ticket 7 days after you got hacked.
I can prove this because I tried sending a ticket myself two days ago and got a reply 6 hours later
saying this.

[DamageCalc]

How?
It's not possible to get something from nexon if you didn't send a ticket 7 days after you got hacked.
I can prove this because I tried sending a ticket myself two days ago and got a reply 6 hours later
saying this.

I had a previous ticket open for a year.

[Phoenix Wright]

I sent in a ticket last night and I received my response early this afternoon. They're wiping my false ban history in the next server maintenance.

Would have been better if I hadn't gotten the autoban trip at all, but eh. pomegranate happens.

[Promothian]

Solved:
(6/6/2012 5:41 PM PDT) Hey there censored.! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 250,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

[ShinkuDragon]

i think the old nexon has been replaced by aliens

my ticket about the non-working NX card hasn't been approved though

[MrFry]

-snip-

I'd be happy just to get an automated rejection response right about now, just for some closure. Instead of high volume of ticket spam.

[SaptaZapta]

I'd be happy just to get an automated rejection response right about now, just for some closure. Instead of high volume of ticket spam.

Actually, they seem to have stopped sending out those "we haven't forgotten you" e-mails. Or reduced the frequency. Haven't gotten any in over a week, and I still have tickets open.

[MrTouchnGo]

Sent in a ticket about my account being hacked ~4 years ago, they said it was too long ago.

Hello Patrick, I understand that your account may have been compromised a while back. I'm sorry for the inconvenience this issue has caused you.

Unfortunately, we will not be able to assist you with this issue and ask that should any further incidents occur that you report them as soon as you are able. In the future we ask that report these incidents within a 7 day span from when the incident occurred or as close to it as possible.

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

Senior GM Libra
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Dunno if this means they actually try to confirm that you got hacked and didn't just transfer all your stuff to a mule or what.

[Promothian]

Well. I got my money's worth. spent some of the NX cubing my BaM's HTP (only item that was locked when i got hacked) went from 3l unique 12% int to 3l legend 27% int.

[MrFry]

Actually, they seem to have stopped sending out those "we haven't forgotten you" e-mails. Or reduced the frequency. Haven't gotten any in over a week, and I still have tickets open.

Just checked my emails of when it was sent, it was roughly every 7 days, last I got was on the 27th though, so yea they may have reduced the frequency.