That's what you'd think, but it's random. I've gotten both messages before, but never actually banned.Quote:
Originally Posted by Spoon
Printable View
That's what you'd think, but it's random. I've gotten both messages before, but never actually banned.Quote:
Originally Posted by Spoon
Hmmmh, well that clears up that theory. Though I don't think I have ever heard anyone getting banned when the message was "Disconnected".Quote:
Originally Posted by Justin
this and what the other guy said, from what i've heard, the ban comes from "blocked" but not every time, i've also gotten both (blocked much less often) thanks a lot beholder ~_~Quote:
Originally Posted by Spoon
Spoiler
way to kick the dog lol...
...welcome back at least?
lol.
Anyway, I just wanted to say this: Nexon may still be milking MapleStory (and its other games) for what it's worth, but they're doing it... better? That's how I want to say it, and that's how it feels. To me, at least.
Well my ticket is work in progress as of today. After 5 days, not bad at all. I really hope I can get some compensation lol
Opened a ticket about changing my email, got a reply back the next day asking for more info. Gave my info, got a response the next day saying that i need to choose a different email, so i did. Got my email changed within the day.
I was really impressed and happy with how fast they sorted it out for me
Yeah, mine is in the same status as of the 26th.Quote:
Originally Posted by xManuz
I honestly would just like to get back what was taken from me, I don't need anything ''extra'' for compensation.
Yeah same. Well let's hope we'll get something atleast. When I saw it change from "open" to "work in progress" i though... "dam maybe they've really changed"Quote:
Originally Posted by 案山子
I've had my ticket regarding my error code:51 set as a "work in progress" for the past 3 or 4 days... nexon set it as such, but never said anything. My ticket's been untouched since.
Wayu in that screenshot had the same face I had irl...Quote:
Originally Posted by ShinkuDragon
Just got a reply from a GM but kinda dissapointing... I replied back saying that please, that I just realized it :(. I hope I get something...
He/She said this:
Quote:
Hi there I see that you have an issue with your account being previously hacked.
Unfortunately, we are unable to assist you with this issue. Any hacked account issue should be reported within 7 days of the hack happening. Since there is no previous report of your account being compromised we are unable to assist you with your issue.
Please understand that it is your responsible for ensuring that your account is secured. I will highly recommend that you update the security on your account on a regular basis and not share any of the information with anyone.
For information about how to keep your account secure, please follow the link below: http://maplestory.nexon.net/Support/Security.aspx
Thank you for your cooperation and understanding.
Sincerely,
GM Kanison
Nexon America, Inc.
Been waiting three weeks now. All of my tickets are still open, never even made it to work in progress. :f3:
I didn't get shet... they replied already to what I said and they said they can't do anything cuz I didnt report within "7 days of the account being hacked"..... Well I guess im pineappleed :(... I find it not fair though.
My old ticket is labeled as work in progress since 5 months. Doesn't mean anything.
As for the new ticket, 4 days and still open. There is still hope.
ROFL THEY GIFTED ME 125K MAPLE POINTS HURRRRAYYYYYYQuote:
Originally Posted by Raph589
GM Kanison seems to be reluctant to compensating people.Quote:
Originally Posted by xManuz
Congrats :3 I hope you managed to pvp that day.Quote:
Originally Posted by Sephie
I'm starting to believe that having a ban history have something to do with the fact that they never answer my tickets.
Didn't stop them from answering mine and I have a 30 day ban they denied appeal on due to some weird ToT glitch.Quote:
Originally Posted by Raph589
After I saw this thread, I decided to try submitting a ticket to solve a problem that occurred over 4 years ago---2008: guild masters were kicked out of their own guilds by some remote hacks. Every guild master remade their guilds with new names. I did, too, but it wasn't the same. Disbanded my new guild after a few months.
Ever since then, I've only played for a few weeks per year just to see the new content. Everyone that used to be in my guild basically quit once we no longer felt the team spirit that a guild provided.
Submitted about 10 tickets over the span of 4 years; ~6 of them never got replies so I manually closed them.
1 of the answers to a ticket said that I could receive compensation. All guilds affected got it; it was like 50mil to restart or something. I didn't do it.
Another answer said they couldn't do anything about it.
Another answer was completely irrelevant to my problem.
I even asked NxJoe about it once when I saw him in-game, right when Crimsonwood Keep was released. He told me to submit a ticket.
After the guild revamp, which I think happened this year, the guild master was assigned to the oldest member of the guild, who was also banned. I submitted a ticket in February about it. Never got a reply.
Submitted my final ticket on June 28th, with that other ticket open. Next day, the open ticket from February of this year was closed. On July 10th, I got a reply:
They f*cking did it. I got my old guild back.Quote:
Hello, it took a bit of elbow grease but I fixed this issue for you. You will notice you need to set a new PIC when you login as well. I also removed the blocked player from the guild as well.
Take care and have a nice day.
Sincerely,
Senior GM Libra
Nexon America Inc.
http://i.imgur.com/HnJdY.png
The GM even left me a gift:
http://i.imgur.com/eyMxC.png
Quote:
Originally Posted by QSCX
Congratulations! I bet you feel amazing right now.
As for my friend, he got compensated with 100,000 NX for getting hacked. He's really happy.
Their support system has improved drastically. My guild asked for a name change because of the server merges. They allowed us to choose a name and instantly changed it during the next patch. Thumbs up. I wish they would fix the FMA hacking though.
I may as well try sending another ticket again...
Oh I might also try and get the free turkey pet I should have got on my other account from the Thanksgiving Event in 2010.
One thing I don't like about the ticketing system now is that if you send a ticket about a bug/glitch issue, they just tell you to post it on the forums. I mean if they are just going to redirect you there, why even have that as a category?
Just bumped my more recent ticket, still no reply whatsoever.
They even stopped bothering to send me those "we didn't forget you" emails.
Logged a ticket about something that I pretty much knew they would not be able to help me with. I got a response in less than a week, so I can't complain.
Don't worry, on the same boat.Quote:
Originally Posted by Daakun
Mule got hacked. Submitted a ticket and it's been open for 5 days now. Oh well. Hoping it'll take 2 weeks at most.
They will get back to you after 8 days and tell you that because it has been longer than 7 days they cant help you. :f3:Quote:
Originally Posted by Sephie
No, but an ally told us that he got a response from Nexon recently that said something like "enough people have been compensated for getting hacked already, so we can't help you".Quote:
Originally Posted by Chameleonic
That sounds like Nexon. Imagine if they ran a Hospital, "enough people have been treated for getting sick already, so we can't help you"...Quote:
Originally Posted by SaptaZapta
I'd like to see a screenshot of that before I believe it.Quote:
Originally Posted by SaptaZapta
Same here.Quote:
Originally Posted by Justin
Hearsay is common in MapleStory.
My friend submitted a ticket back in September when his account was hacked and the hacker went and delete all of his characters including a leve l200 Pre Big Bang/Potential Dark knight and a 16x Marksman, never got a response. Resubmitted one June 13th and still no response =/
Now that's just cruel, Nexon. You don't stop because you're tired of compensating. That's the reason for that job! :f5:Quote:
Originally Posted by SaptaZapta
And here we go with people riding the hearsay train. Don't believe everything you hear/read.Quote:
Originally Posted by Nion
That story truly moved me and I'm really happy for you. :f2:Quote:
Originally Posted by QSCX
The time to consider believing in them has finally come for me.
Like two mins ago a blue notice appeared in game that 40 hackers have been banned.
TRIP REPORT : nexon continues to ignore my tickets
I know that feel bro.jpgQuote:
Originally Posted by Rayquaza2233
Logged a ticket about a wrongful 30-day "Bigfoot Glitch" ban that I received in '08. I had appealed it at the time and was denied (on absolutely no basis, "proprietary evidence" was the bullpomegranate excuse). Argued with them over a few tickets in '09, never got anywhere. Thought it might be worth a try resubmitting it. This was the response I received:
I don't think I'm going to waste my time filing more tickets. But yeah. Oh, and they responded in like 4 days, which is quite neat.Quote:
Originally Posted by Nexon Support
One month later - ticket is still "open"
Ticket for my Bishop has been open for 10 days.
I wonder if they forgot about it, didn't get to it, or chose not to view it...