[Alert] Scheduled Server Maintenance - January 16, 2014

[ManxDrk]

It was most likely deleted because I passed the 11th star on the 31st around noon EST (could be way off, but I just know it was 6hrs+ before the dupe was released).

All of the scrolls are 3-4 months+ old except for the one I personally got from a RED box philosopher book. I lent a friend three of the nobooms I had, and he used them to make a legit 15-star tyrant and his stuff wasn't touched, so there's no way in hell any of my scrolls were duped.

oh noes, all those RA gear you were going to get and sell overpricedly!

[MCPV]

It still amazes me why people put up with this game. Are the more persistent of you a bunch of whipped masochists?

A company takes away items that were worth hundreds (In real $ to make or hours to obtain), and people just react as if they were used to this and wait for the scraps of meagre compensation thrown at them.

[Proxied]

It still amazes me why people put up with this game. Are the more persistent of you a bunch of whipped masochists?

A company takes away items that were worth hundreds (In real $ to make or hours to obtain), and people just react as if they were used to this and wait for the scraps of meagre compensation thrown at them.

I'd go more along the lines of us being desensitized

[Create]

Well my friend got all of his items deleted basically, and he didn't even dupe. He also had a 1% str C rank nebulite get deleted.

[Marksman Bryan]

I assume they're overwhelmed with tickets so they're closing them all with automated response. Expectation level still in the negatives.

wait a second.. it's only 5:50 pm pst right now.. how can this have been solved an hour in the future..?

oh noes, all those RA gear you were going to get and sell overpricedly!

Spoiler

[tecul1]

-oops double post-

[tecul1]

Well I'm happy my recently 12-starred faf katana and fused boss neb didn't get touched.

I haven't seen an show off smegas in Scania doh. That's weird... @qtpie; @DavyJonesx; did you guys see any?

That's a big insult IMO due to what they called you. There was a big hacker that went by that name some time ago...

[Marksman Bryan]

That's a big insult IMO due to what they called you. There was a big hacker that went by that name some time ago...

My name on the website is Bry because I didn't want to use my real name when I made this Nexon account I don't even think I have a last name associated with it.

[Massy]

I assume they're overwhelmed with tickets so they're closing them all with automated response. Expectation level still in the negatives.

wait a second.. it's only 5:50 pm pst right now.. how can this have been solved an hour in the future..?

At least you got an automated response :o

They mistakenly deleted my phantom tyrant shoe, I sent a ticket with dates, screenshots and all the stuff and it got closed w/o any kind of answer.

Anyways... Sent another.

[Kubi]

I feel for you guys that lost your items due to Nexon's blunders... Wished they could've done a bit more digging to find out where the items really came from. Instead, they just took the easy way out on following a ridiculous set criteria. From the way they do things, they're really discouraging their legitimate players from spending money to upgrade their characters. I quit splurging on NX a long time ago, but it's instances like these that I'm glad I don't anymore.

Here's the response to what they did...
Link

I confirmed with the Games Master team and in addition to the duped item investigation to removed hacked AEEs and other items in players inventories they also carried out an investigation into illegitimately upgraded items.

This means 15 star Tyrants and other items that were scrolled using hacked scrolls.

In terms of investigation the game team looked at the stats on a weapon prior to the item duplication hack and then the stats on it afterwards before digging into accounts in more detail to find out how many scrolls a player used and where they came from.

This investigation only covered the period of the hack 12/31 - 1/2 - So only items that were upgraded rapidly in this period were included.

Out of those items they then eliminated those that had less than 10 scrolling attempts. Finally they looked at what type of scrolls were used.

If a player met all these criteria the GMs investigated further and deleted the item if they found it to be illegitimate.

So to reiterate requirements to even get investigated:

-Happened to upgrade a high level item between 12/31 - 1/2
-Used over 10 No Boom AEE scrolls on the item (10 Billion mesos roughly pre-exploit)

Anyone with under 10 upgrades in that period was given the benefit of the doubt as a precaution.

Some of these players used over 1,000 scrolls on one account in that three day period to upgrade items.

In total these upgrades covered some 63,000 hacked No Boom AEE scrolls. That is what we would have left in the game if these items were not deleted.

Based on the above criteria they also happened to upgrade their items during a known hack, using at least a billion mesos worth of items which definitely stretches the odds of a freak accident.

I'm not in a position to say if an individual is guilty or not but i wanted to make players aware of the action taken and the sheer number of hacked scrolls some of these players used.

Any players who are really certain they are innocent please contact Customer Service here and they can address your questions.
http://support.nexon.net

We are not in a position to help you on the forums. I'm just sharing the info I have from Customer Services.

[Niernen]

@Marksman Bryan; looks like you got Nexon'd for being too rich I guess if they had not included the day it became public you probably would have been fine.

So it looks like they did not even bother to look at when the scrolls were created but instead when they were used on items? that seems stupid. Yeah, most people would not scroll when they know an exploit is going on, but if you include the day it is released, not everyone immediately knows about it...

[Massy]

I feel for you guys that lost your items due to Nexon's blunders... Wished they could've done a bit more digging to find out where the items really came from. Instead, they just took the easy way out on following a ridiculous set criteria. From the way they do things, they're really discouraging their legitimate players from spending money to upgrade their characters. I quit splurging on NX a long time ago, but it's instances like these that I'm glad I don't anymore.

Here's the response to what they did...
Link

My item doesn't meet that criteria, so why delete it? Nexon didn't do their homework, didn't investigate a thing... They just randomly picked stuff to delete.

[DavyJonesx]

-Happened to upgrade a high level item between 12/31 - 1/2
-Used over 10 No Boom AEE scrolls on the item (10 Billion mesos roughly pre-exploit)

I know enough people who used like 200 no booms on tyrants and didn't even get hell ban..
Are they just making this up??

[Marksman Bryan]

I know enough people who used like 200 no booms on tyrants and didn't even get hell ban..
Are they just making this up??

They are either lying, the data collected is skewed, or they don't know how to read the data.
I used two nobooms on the 31st with guardians. If they ignore the fact I used guardians, it does add up to over 10 tries. It seems like something they'd think about, but that would mean they'd have to understand how their game works and we all know that isn't true.

[Chilly]

That is beyond idiotic. I don't care how many No-Boom AEE you use, one, ten, fifty-seven, if like Mr. "Bry" up there, you use Guardians for every one and the NX logs, which are probably the most perfect accounting they have, show that you used them, there is no way you should have things taken away. That like saying, "Thanks for giving us money, but we're not sure the money was used appropriately."

I don't care if a hacker used 10,000 No-Boom AEE, if he used 10,000 Guardian Scrolls then he should be let off Scott Free. "Hey, but he's a hacker, and he cheated!" The percentage of hackers that would use any NX, let alone one per each No-Boom AEE is so small that if a handful of people did it, that would be a price I would be willing to shoulder if it prevented dumb things like legitimate items from being deleted. I am not even talking about my piddly 7-9 No-Boom AEE here, it is just baffling how someone can hand money to Nexon and be told that they cheated. Yoink!

[Niernen]

I don't care if a hacker used 10,000 No-Boom AEE, if he used 10,000 Guardian Scrolls then he should be let off Scott Free. "Hey, but he's a hacker, and he cheated!" The percentage of hackers that would use any NX, let alone one per each No-Boom AEE is so small that if a handful of people did it, that would be a price I would be willing to shoulder if it prevented dumb things like legitimate items from being deleted. I am not even talking about my piddly 7-9 No-Boom AEE here, it is just baffling how someone can hand money to Nexon and be told that they cheated. Yoink!

Er... Besides the fact that there is probably no one that would buy 10,000 Guardian scrolls, hackers would just generate more scrolls and would not need to bother with guardians in the first place. Also, say someone hacked in 10,000 No-boom AEE, then bought a set of black cubes. I still think they should be banned, irregardless if they spent money. The ammount of money you spend should not give you any leniency if you actually hacked. But I do agree that their way of deciding which items to delete was clearly flawed. There are easier and more correct/effective ways of determining which items are legitimate or not. They really pineappleed this one up.

[qtpie]

Er... Besides the fact that there is probably no one that would buy 10,000 Guardian scrolls, hackers would just generate more scrolls and would not need to bother with guardians in the first place. Also, say someone hacked in 10,000 No-boom AEE, then bought a set of black cubes. I still think they should be banned, irregardless if they spent money. The ammount of money you spend should not give you any leniency if you actually hacked. But I do agree that their way of deciding which items to delete was clearly flawed. There are easier and more correct/effective ways of determining which items are legitimate or not. They really pineappleed this one up.

I think what he means is that, if there is a person with 10000 aees for dirt cheap, then for the 100% of the times, they would not use guardian scrolls. Even if someone had 10000 aees, if they bought them at normal fm prices, then they would definitely still use guardian scrolls due to the value of the scroll itself. Since the latter condition is very unlikely, it is fairly safe and easier to just look at the nx history for purchase of guardian scrolls in terms of no boom aees.

Long explanation long, if you don't use couple aees along with guardian, it's most likely exploited. If you do use it, they may or may not be exploited, but they don't really affect others because the value is still held up(so in this case, you most likely bought 1~8 aees at cheap price or you bought them all at regular price).

[Niernen]

I think what he means is that, if there is a person with 10000 aees for dirt cheap, then for the 100% of the times, they would not use guardian scrolls. Even if someone had 10000 aees, if they bought them at normal fm prices, then they would definitely still use guardian scrolls due to the value of the scroll itself. Since the latter condition is very unlikely, it is fairly safe and easier to just look at the nx history for purchase of guardian scrolls in terms of no boom aees.

Long explanation long, if you don't use couple aees along with guardian, it's most likely exploited. If you do use it, they may or may not be exploited, but they don't really affect others because the value is still held up(so in this case, you most likely bought 1~8 aees at cheap price or you bought them all at regular price).

True, but then there are also people that may have had AEE and been unable to get or afford guardians (unlikely, but possible). But I agree, they really should have looked at nx history, among other things.

I know Bryan got his stuff back, but I'm sure plenty of legit people lost items and will never get them back.

[LoveVictim]

I think people are taking the 1000 number posted by Ruin3d a bit too literal on this thread. First of all, the ones who BOUGHT but didn't dupe is just at fault as the ones that duped. You may not agree with that, but it's the way it's written by Nexon. If it's too good to be true, don't participate, that's what it says in the ToS, or something like that.

Second, if you had bought 20 of these scrolls during that time period, that's already suspicious enough. Hell 10 would be suspicious as well, these are scrolls that are 1.5b on an average day, 20m when a dupe/item generated hack exploit is out. So Nexon gets a list and sees 500 players bought 10-20 of these scrolls between the 31st and the 2nd, then they immediately investigate their accounts to see if they own any Tyrant equipment.

Now as far as the people that DID NOT participate at all and still had their items removed, that I have no explanation, Nexon pineappleed that up. But I am positive my point above applies to a lot of people.