Considering the fact that several of my friends who did get hacked, but did not submit a ticket right away, recieved the, "You needed to of submitted a ticket within 7 days" message, I doubt' he'll get anything.Quote:
Originally Posted by IImaplers
Printable View
Considering the fact that several of my friends who did get hacked, but did not submit a ticket right away, recieved the, "You needed to of submitted a ticket within 7 days" message, I doubt' he'll get anything.Quote:
Originally Posted by IImaplers
Wasn't thinking about that little detail lol. I suppose the proper 'test' would involve having your 'friend' 'hack' you and then immediately submitting a ticket...and viola...profit. I'm sure someone thought of this before I did.Quote:
Originally Posted by Untradeable
I added a comment the second time I was hacked, during the Legend Update. But a few days ago I added a new ticket, and just got another auto response 2 days later.Quote:
Originally Posted by Lozmaster
I even included a NX transaction from someone buying their pomegranate off the MTS with my NX, all I got was 5000 NX compensation, with a promise to further investigate, nearly 6 months ago.
I too want to see how yo27's ticket goes.
125,000 Maple Points, guess I'll start playing again.Quote:
Originally Posted by donovan
I'll post my ticket
Original Ticket
Quote:
Last Login Date Before Loss: Not sure, during the Chaos Update, but before the 4th Update
In Game Currency Lost: It was at least 50 million
NX Lost: No NX was lost
Item(s) Lost: 3 Elemental Weapons, 130 Electrical, 130 Fire, and 103 Ice. Some weapon attack work gloves on my paladin.
Details: I've heard you guys were giving out compensation packages. Not sure how you can check, but all 3 of Elemental Weapons, all potentialed were taken, all my mesos, and all valuable untradeable equips
First Response
Update Second HackingQuote:
We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
Some ProofQuote:
So I've been hacked again, 900million mesos stolen, my Maple Shield, all my weapons, can I get possibly get some help here, I've changed my password I guess I need to change my pic again,(I wasn't aware you couldn't change your pin) I've never shared my account info and this keeps happening.
I was playing from the start of legend, stopped playing for a week. come back to play on demon slayer, and low and behold I'm hacked again.
I'm tired of wasting my time just to get hacked at every turn.
More stolen pomegranateQuote:
Also the NX you provided for me was stolen by purchasing this on another account
Jan 8, 2012 MapleStory-AquaMarine Ore 2,414 15,031 1
Jan 8, 2012 MapleStory-AquaMarine Ore 668 15,031 2,415
Also my evans robe was stolen, who ever was on my account on the eigth stole me stuff, I didn't even notice on the 11th as I just went ahead and made a Demon Slayer, but all my stuff is gone again.
A week agoQuote:
My maple Karstan on my aran, which I had just started playing again was stolen, also my Archmages potential earrings.
I changed my email, and I changed my password, I don't share my info why does this keep happening?
Final ResponseQuote:
It's been almost a year, and the only responses I've gotten have been automated, and a 5$ NX credit that hardly makes up for my losses.
Quote:
Hello again XXX, I am sorry to hear that your account was compromised not once, but twice. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.
I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints to help you recover.
Please allow 7-10 business days for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Sincerely,
Senior GM Libra
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Welp, guys, Nexon came through :heart:
Dear Heidi,
I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.
I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints to help you recover.
Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Sincerely,
GM Zinyden
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
WHAT IS GOING ON NEXON IS COMPETENT AND IT SCARES ME.
Congrats to everyone who got something out of this, Yeah you shouldn't have gotten hacked in the first place but Nexon owning up to it is an amazing step.
Gratz And I still got nothing. Maybe they will answer before the week is over.Quote:
Originally Posted by icephoenix21
Guild mate was hacked, and promptly had her email changed by the hacker.
Sent Nexon tickets begging for any help whatsoever, was able to get her email RESET. Crazy huh?
a -mother of god- macro wouldn't do this statement justice.Quote:
Originally Posted by Mibs
I wonder if they read this thread lol.
Got many happy campers here :p
Logged a ticket about MTS inventory being wiped when they merged worlds.
Got a response the next day.
Nice to know some things never change.Quote:
Originally Posted by Nexon
I wonder whether they'll get to that issue before "the end of summer" and MTS disappearing entirely.
That's a completely automated message. You can't even consider that a "response". Try giving it more than a day.Quote:
Originally Posted by SaptaZapta
My friend hasn't gotten his ticket responded to yet. It's been 5 days. :f6:
Quote:
Originally Posted by Justin
Quote:
Originally Posted by SaptaZapta
Not like I have a choice :f2:Quote:
Originally Posted by Justin
<settling down to wait>
My girlfriend's been waiting for right around a week. Folks are already getting into the mindset that Nexon's magically turned into some super efficient company overnight. You're raising your expectation bars wayyyy too much wayyyy too fast.Quote:
Originally Posted by MrTouchnGo
>People expecting Nexon to have somehow completely "changed". The automated message is simply there so that folks don't feel as though they're talking to a wall. It's never going to change.Quote:
Originally Posted by 案山子
Again, quit expecting a reply after a day. Nexon is probably already fully aware of it since they seem to be stalking fan-site forums lately.
After all these years, this is really refreshing.
but I think for many of us, "Nexon" will still have a negative connotation, hahaha.
If you want a negative connotation, Go look at urbandictionary's definition for nexon :PQuote:
Originally Posted by Mike
At least this time it might have some merit with all the people sending tickets in about being hacked and people trying to fake being hacked to get maple points they must really have a high amount of people sending tickets in.Quote:
Originally Posted by SaptaZapta
Yeah this is true. I also feel like this is just a cheap gimmick to get people back, but realistically how much is 250k maple points gonna do ya if you lost everything? I'm not going to change my opinion on nexon until I see some actual change in the development. I honestly think the entire Maplestory team got fired and they just made the other teams take over.Quote:
Originally Posted by The Great One
I agree. At this point most people who got hacked months ago and still play already recovered most of em at least. As for the development changes even if the America side got a whole new team they still have to wait on Korea to do any thing about bugs.Quote:
Originally Posted by KhainiWest
Whose bright idea was it to keep all the developers in one place when you have multiple versions of the game worldwide each with their own problems. Then again this is nexon logic doesn't really mix with them all that well.
Unless the recent server merges have to do with anything, maybe the high ticket volume is the result of people's success stories just very recently.
There are probably thousands of scum submitting tickets about fake-hackings. I wonder how long an "inspection" can take.
But anyway, it's still too soon to say anything... Nexon redeemed itself for like one week out of several years and I would be very sad if things went back to normal.
At this point, a reversion to the former Nexon would even worse than sticking to this path.Quote:
Originally Posted by Sephie
So far, my tickets have not been answered since Feb and it seems that they are now overloaded again. I had an account breach that cost me some NX through MTS.
The recent few that received crazy NX compensations of 250k NX or 500k NX is scary. I see them go on smega frenzy and item showing. Well, good for these guys whether they deserved it or not. They took advantage of a temporary goldmine. For some, it was as same as taking advantage of an exploit. By now, it is already too late and they will stop giving such compensations.
Are they good for being able to respond to messages for a whole two weeks or so? sure. Are they going to keep going? doubtful as the spams will overwhelm them now. Is it fair for the ones that missed out on the crazy compensation? I think not.
My original ticket from months ago is still "open" no replies besides the high volume of tickets one.
Opened one for another account this week, which is "in progress" instead of just open, so the other one is a lost cause I'm assuming.
Are you a long time player of an account that's 3+ years?Quote:
Originally Posted by MrFry
Most likely, they are catering to the "New Money". Hence, the cleaver ones probably profited from the exploit of having a new account "hacked".
It will be a week tomorrow for me--and not just for my resubmitted hacked ticket. I also finally submitted a ticket about the glitched wedding receipt that has now been stuck in my inventory for six months, no response there yet either.
All of my tickets, new and old, remain open.
My ticket from over half a year ago, still open.
My ticket opened early last week, still open.
Blah. It's like Nexon doesn't want my money.
I still think it is wrong to start praising Nexon just because they've been doing good for a mere month, when their bad service sprees last for over a year every time. If they make it to december doing like this...all my praises.
Mine just got answered this morning and I'd say its been 5-7 days.Quote:
Originally Posted by MrTouchnGo
If the ticket queue was sorted by date/time submitted, then it would logically follow that people who submit their tickets at the same time would get their tickets answered at the same time as well. If this were the case, then my friend would have had his ticket answered last week when mine was answered, as we both submitted them at the same time. But apparently it's not.Quote:
Originally Posted by Justin
The reason people think that Nexon "magically turned into some super efficient company overnight" is because they kinda seemed like they did. They went from doing zilch about hackers, dupers, many glitches, and improvements to the game to actively pursuing them. They went from having shitty compensation for victims of Nexon's security/system flaws to having pretty damn decent compensation. You make it seem as if the mindset is completely baseless when it's really not.
It's clearly not, or the people who've been waiting months would've been addressed by now.Quote:
Originally Posted by MrTouchnGo
They're obviously cherry-picking tickets rather than automatically assigning them from queue in the order received based on availability. This is of course an idiotic and flawed model that no respectable customer service would permit.
Is it possible Nexon is looking at the NX records of every character with one of these tickets and responding according the ones that have spent most among them?. I can totally see this as an option considering Nexon lows profits from MS as of late and how pineappleing shameless they are.
Considering how much NX I've purchased and the value of my stolen equips, I should have gotten loads of compensation but I got that 7 day bullpomegranate too.
Oh well I was only going to buy face/hair coupons and never touch the game again.
I don't think they did much of anything with regards to hackers/dupers. I mean, yeah they patched the most common duping method but I'm sure dupers found plenty ways around that and plenty more ways still exist. As for other types of hacking, I haven't seen them do anything about that at all. "Actively Pursuing" aren't the right words for this.Quote:
Originally Posted by MrTouchnGo
They could do it, yes. Records of every NX charge and item purchase are available to view on the website, from the very first day cash shop opened in October 2005. I had pasted all of the data from that into Excel a while back and my spending history is well over $2000 total -- it's not hard to get the exact amount you've charged.Quote:
Originally Posted by byakugan
However, OP admittedly spent much less than that (~$700, I believe?) and received responses within 1-2 days. Today makes day 7 of my various new&resubmitted tickets (A bug on my character, a cash shop issue, and a hacked report) being left open. Additionally, there have been people who've submitted tickets after me and have already received responses... I suppose they could have all spent more than me, but I have a feeling Nexon is just pulling tickets out of a hat to answer.
And it very much depends on who picks your ticket out of the hat whether you get a good outcome or get shafted.Quote:
Originally Posted by Abbeh
Not really, if you got hacked, you have 3 outcomes;Quote:
Originally Posted by Chameleonic
1) If you never submitted a ticket, you won't get compensated.
2) If you accepted a previous compensation, tough sh`it.
3) You get rewarded for opening a ticket and refusing clearly sh`itty compensations.
I'll have to admit that Nexon has improved a lot. I just wish it to stay this way. Now all they need to do is start releasing some content that can be taken seriously, instead of the constant generic and boring new classes.
I commented earlier on the Diablo hype, that I bet people will forget about it in 6 months and pissed off everyone with my comment. Once again, I was right. Don't get me wrong, the game is probably good, but when the hype is simply too big, people will just end up disappointed or just get bored of the game eventually and start the hype again for a sequel.Quote:
Originally Posted by Raul
Uh who got mad? We just told you that it most likely wouldn't be the case considering the previous games staying power. But rest assured that's a pretty inaccurate assessment, I don't play D3 but I can listen, and all I hear is people talking about it.Quote:
Originally Posted by Satellite
One of my accounts was hacked in the beginning of February, hours later that same day I submitted a ticket, its open, there has been no change to it besides spamming of high ticket volumes.
Yet the one I submitted Saturday after reading this thread, was answered today with this reply. Stating to report it within 7 days, which i did with the first ticket, which has still yet to be even acknowledged. Of course.
Spoiler
I'm sure "it is my responsible" for protecting my account, but I can only protect it so much from the owners of the game.
Did you refer to your other ticket with your newly opened ticket?Quote:
Originally Posted by MrFry
No, different accounts, newer account received no answer, older one which i submitted a ticket for this week, received an answer today.
so to fake hack:
1. have someone you know log into ur acc using a diff IP and strip ur char
2. send in ticket
3. if they give you nx, spend it all and xfer all items back
:f3:
I'll let you know if it works :f3: "Quote:
Originally Posted by Liteness
Just gimme ur account info for teh time being plox. Then when profit I'll gib everything back 2u so u can haxx me too. And then we can spam megaphones by talking about politics all day.Quote:
Originally Posted by KhainiWest
I'll seriously give it to you, I virtually have nothing of value. If the company wants to scam me by offering me equipment I can't even use, I guess I can even the playing field. :f3:Quote:
Originally Posted by IImaplers
Nexon is seemingly just as stupid now as it always has been. The allure of free MP (even millions) won't sway me to try something like that, let alone return to the game altogether. I don't know if I'd want to come back even if Nexon hurled pomegranateloads of free legendary tier empress equips toward me.Quote:
Originally Posted by KhainiWest
I want those maple points for one reason, and one reason only.Quote:
Originally Posted by IImaplers
Omok. Seriously, if I could stop waiting for those goddam maple points via email, I'd just smega everyday looking for omokers. That's the only reason I even log in anymore. LOL
Omok is the sole reason for Nexon's continued success. It seems like the only interesting thing left to do in the game.Quote:
Originally Posted by KhainiWest
Hi there T! I see that you have an issue with your account being previously hacked.
Unfortunately, we are unable to assist you with this issue. Any hacked account issue should be reported within 7 days of the hack happening. Since there is no previous report of your account being compromised we are unable to assist you with your issue.
Please understand that it is your responsible for ensuring that your account is secured. I will highly recommend that you update the security on your account on a regular basis and not share any of the information with anyone.
For information about how to keep your account secure, please follow the link below: http://maplestory.nexon.net/Support/Security.aspx
Thank you for your cooperation and understanding.
Sincerely,
GM Kanison
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
Copy pasta answer to a legitimate request. Suck a bag of cocks nexon, I'll make sure to never play another one of your games again.
That's the line I like. Doesn't matter how secure you are if Nexon are full of holes.Quote:
Please understand that it is yourresponsibleresponsibility for ensuring that your account is secured.
It is looking like you need to have had a previous ticket about hacking to get any compensation if you send a new ticket.Quote:
Unfortunately, we are unable to assist you with this issue. Any hacked account issue should be reported within 7 days of the hack happening. Since there is no previous report of your account being compromised we are unable to assist you with your issue.
Sooo what happens if you now dont play for a few months and log in to check your account and find your account hacked and cleaned out? I am guessing...no MP for you!
Looks like you need to log in every 7 days to be eligible for compensation...
You fkcing Niggahs trying to start ruining pomegranate for everyone. Watch Nexon stop giving compensation due to a massiive influx of fake hacked reports, and those waiting for compensations for months get screwed over along.
Do you realize that a lot of people from SP were hacked, waited over a year, then received a lovely slap in the face for compensation?
Yep.
I might send a ticket to ask to get my email changed.
The email i used to use for Maplestory got shut down, and since i need to be able to log into that email to change it to a new one, i'm stuck with it and therefore don't get any emails from Nexon whatsoever, if my account was ever compromised i'd be screwed.
Can't believe i only just remembered this.
Hey, at least they got a slap.Quote:
Originally Posted by Duelman
I'm still waiting. >_>
Submitted my ticket about my lost raccoon mask. If the item is hacked and/or duped, I am still wondering if nexon will give me "Compensation". Nexon is dumb, so I don't expect much.
About the within 7 days thing.. I guess I got lucky?
Hacked on 1/2/2011, sent first ticket on 10/14/2011.
I think it's due to adding in the part about being unable to submit the ticket(regained account 2 or 3 weeks after), but over 9 months? s:
It was hacked or duped why would they give you compensation.Quote:
Originally Posted by Tristan
Huge Compensation? There has to be a catch :f3:
The catch is that they got hacked.Quote:
Originally Posted by Ninjaman43
My point.Quote:
Originally Posted by The Great One
They may consider me "your average mapler" and not know about this whole thing even though it is completely obvious.
"Your average Mapler" knows full well that they were mass duped, they just don't care. :f3:Quote:
Originally Posted by Tristan
So why is Nexon "dumb", again?Quote:
Originally Posted by Tristan
If they give me "compensation" then I would proclaim them somewhat ignorant, but then again they have a lot of reports to go through and may just consider everyone equal. I don't know. I rather contradicted myself o-o.Quote:
Originally Posted by Dark Link
So, like the people trying to fake being hacked, you're trying to play them because you lost a item created by hackers?Quote:
Originally Posted by Tristan
What the hell is wrong with people these days? L> a -1 button just for posts like these.
I was hacked as well in November, but only lost a level 17 Evolving Ring. I don't/didn't have any "good" items, so I didn't care. But a couple days later, Nexon deactivated my account for "suspicious activity". I would have reactivated the account, but the email provider didn't exist anymore. If only I knew that before (it was my dad's email because I wasn't "old enough" to sign-up way back when).
So I sent a ticket on the 7th of June and all it told me -three days later- Need more info. Sent back my ID and new email, but no actual response. I think the system's been sending emails, but with the dead email provider... I don't even want anything except an email change from them. Is it really that hard to just to change emails?
My ticket from last year is a "work in progress", at this rate I'll get an actual answer... sometime next March, I believe.
Mine was a work in progress since December, submit a new one for a quicker response.Quote:
Originally Posted by Rayquaza2233
I re-submitted all my tickets that I've had open for over a year now and their all got answered within 1 week with actual answers along with Maple Points for the delayed response time.
I don't care about compensation, I want to see what Nexon does o-oQuote:
Originally Posted by ¬Rob
>Same excuse as the people faking being hacked.Quote:
Originally Posted by Tristan
Responded to billing, waited, Day 1 has past :x.
I'll post more if/when billing responds.
Has anyone got compensation from that time Nexon accidentally deleted every character with Cygnus skills, and then rolled back to fix it? Not sure if it's worth resubmitting my ticket.
@Stereo; If they gave 2x as compensation, then I think they consider it "compensated".
I mean, seeing as how people here that got compensated with 5k mp to full reverse sets can't dispute their compensation to get the hundreds of thousands of MP people are getting... I doubt they would even do anything for this.
Quote:
Originally Posted by darkspawn980
i actually had 2 25k cards over the span of 2 years fail, but only reported the first one (because by the time the second one failed, i had given up on it ever being answered, and was not going to bother with a second ticket) pretty nice of them (i even got extra 5k~)Quote:
Originally Posted by GMDiatia
i am happy :)
Quote:
Originally Posted by GMDiatia
You what?
You what?
You what!?
:f1:
That is rather impressive that they're stepping up their service. It's nice to finally see them doing stuff.
My tickets are now 12 days unattended to. :f2: Going for two weeks!
I just updated them all in hopes that maybe they notice, before I just start spamming new tickets referencing my 'old' tickets that are referencing my oldest tickets. sigh.
Well if it makes you guys feel better, I haven't gone through with the "fake hack" stuff stated earlier. I just frankly don't have the motivation to do it.
My friend got 500,000 maple points when she got hacked 5 months ago. Nexon really is changing it seems.
Day 2 has passed with no answer.
Don't let me down Nexon... x_x
-
EDIT: Day 3 passed. Still no answer.
Please don't make me wait several weeks for this...
-
EDIT: Day 4... they gave my account back with limited access.
I charged all the NX needed... now I just have to wait for Nexon to deduct it and finally get my account back...
It's taking so long!!! @_@
Two weeks since submitting a new ticket, and my old has been rotting for well over half a year now.
Still no response.
At this rate, MapleStory might become a better game overall.
Just re-submitted a ticket when my account was logged into in November, and they took my NX.
Hopefully I actually get a response this time. I wasn't even playing anymore, and they took the Meso and NX through MTS. I couldn't care less for the meso, but I'd love to get that NX back for Dragon Nest. It was my birthday money, man... my pineappleing birthday money... :f4:
Haven't charged ever since.
Relogged a ticket today. Let's see how this will turn out.
Opened a ticket yesterday about changing my email, got a reply back today. Nice!
Made a ticket 3 days ago, still no answer. =/
My ticket was Work in Progress for a week now. Sent a follow up ticket: they respond the next day and said to stop sending tickets and to continue waiting.
Urgh. <_<
Chill out. It's just 3 days.Quote:
Originally Posted by xManuz
Oh man.
Pinch me!Quote:
Originally Posted by BillingPP
-pinches-Quote:
Originally Posted by Sephie
Congrats!
Congrats! :DQuote:
Originally Posted by Sephie
:glitter:Quote:
Originally Posted by Sephie
NEXON HAS CHANGED
Haha :( I just sent a follow up ticket this morning for my resubmitted ticket since it's now been 'open' for almost 3 weeks and they've yet to acknowledge it. I guess I'll probably get a similar response, since I've now submitted three tickets for one incident.Quote:
Originally Posted by Sephie
SON OF A B'ITCH
THAT'S NEW
http://i46.tinypic.com/16h2g0i.jpg
But is it a real ban? I've gotten that notice(both 'blocked' and 'disconnected') for lagging, relogged right after it dc'd me.Quote:
Originally Posted by MrTouchnGo
Quote:
Originally Posted by ¬Rob
Isn't it usuallyQuote:
Originally Posted by MrTouchnGo
"Block" = ban.
"Disconnected" = d/ced.
?