A Message About Your Game

http://nxcache.nexon.net/newsletter/..._header_02.jpg

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Originally Posted by Min Kim

Dear Maplers,

Around two weeks ago, MapleStory began experiencing a number of stability issues including server crashes and problems with logging in. To give you some insight on the causes, I can share that we experienced a combination of network instability as well as an increase in malicious attempts to take down our systems. During our nine days of instability, our development and production teams have been working around the clock to track down the causes of the issues and solve them. The good news is that we've made a lot of progress. There remain problems to solve though, and the battle against external forces that can affect our games is ongoing.

On behalf of everyone at Nexon, I'd like to offer our most sincere apologies for all the downtime and service interruptions during this time. We know that it's not just the loss of a few items or levels; it's the loss of the time you've invested in MapleStory and your confidence in our service. Your time is precious and the fact that you choose to spend it with us is something we never take for granted. MapleStory is your game, your special place. As the caretakers of this place, we take it personally when anything keeps us from delivering the solid gaming experience you deserve.

Please allow me to reiterate our commitment to pushing forward and making MapleStory everything it can and should be. Thank you for sticking with us through all the difficulties. Your unwavering support is what keeps us going.

For all of us at Nexon,

Min Kim, Vice President of Live Games

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http://img.photobucket.com/albums/v7...aha_oh_wow.jpg
This was my face during the entire thing.

At least they admit that they are getting attacked by scumbag hackers.

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Originally Posted by CarrionCrow

At least they admit that they are getting attacked by scumbag hackers.

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I agree. Good thing they are at least addressing this.

I got this too. I think this is awesome and a huge step for NEXON.

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On behalf of everyone at Nexon, I'd like to offer our most sincere apologies for all the downtime and service interruptions during this time. We know that it's not just the loss of a few items or levels; it's the loss of the time you've invested in MapleStory and your confidence in our service. Your time is precious and the fact that you choose to spend it with us is something we never take for granted. MapleStory is your game, your special place. As the caretakers of this place, we take it personally when anything keeps us from delivering the solid gaming experience you deserve.

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dammit, you are making it so hard to stay mad at you, I know it's mostly fluff but still ;_;

How did you get this message?

edit: oh, via e-mail. Have not received anything of the sort, oh well.

instability and being attacked at the same time? what a coincidence nexon

Didn't they say it wasn't due to, "external, malicious attacks" during that whole crapstorm?

The second paragraph makes me want to kill a hobo. Trying to squeeze sympathy from us? No. Hell no.

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

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Originally Posted by Blades4hire

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

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Maybe, if you actually provided ANY sort of tangible form of evidence, people would care enough to consider your claims.

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Originally Posted by Blades4hire

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

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Not sure if true or just trying to look like a victim, but anyways gonna belive them and say well blades was right.

How bout dem Solar flares.

Yeah this apology makes the fact that they haven't acknowledged that people are still constantly losing their accounts much better.

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Originally Posted by ResistGreen

How bout dem Solar flares.

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Originally Posted by Min Kim

To give you some insight on the causes, I can share that we experienced a combination of network instability as well as an increase in malicious attempts to take down our systems.

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What you think caused it?

Received it via email huh?

I have to get around to changing my email via fax eventually...sighhhh

It's well written... I'll give them that.

But I stopped caring about Min Kim letters because they never actually mean anything a couple weeks later.

Was hoping to see "as thank you for being so understanding, we will be raising every monster's base exp by 3x permanently".

Eh. It's nice they addressed this I guess but I'd like them to really go after all the trouble hackers are causing in-game.

*unphased*
I'll believe they're actually looking out for their players when I see giant blue texts of bans spamming my chatbox.

Well at least they said something instead of the usual silence. Pretty cheesy though ha. I hope they can use this is a huge wake up call and take a much more aggressive stance towards these people.

Okay this irk's me. They write nearly 3 paragraphs essentially admitting or acknowledging the problem, which frankly is a drop in the bucket compared to what happened the last two years concerning database leaks, that they still haven't acknowledged to their customers directly, THEN don't give us any answers/compensation/anything? "We're trying! Like we always are! Sorry about the inconvience". It's just a fluffed up ticket that they sent to everyone.

>Hackers botting all around
>Items being duped everywhere
>Accounts being robbed everyday
>Glitches being abused left and right
>Economy is under the ground

Caretakers of maple? So much hypocrisy.

This is like when they say they give a f'ck about the game economy and the next day, they release meso bags in cash shop. The only way I'd take a letter like this any serious is after I constantly start seeing GM's in game doing more than events and after some measures are taken about the destroyed economy.

@Khaini: We've had 3exp for a week and 2exp for the next 4 days. Thats enough compensation (and a strategy to get everyone to crave for 2exp cards once this is over). Seeing as they don't mention the hackings or anything else in this letter, there is nothing else to ask compensation for here.

Awwww.. poor Nexon. How can you stay mad at a company who writes such an apology to their users??

I guess I'll buy some NX today!

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Originally Posted by byakugan

@Khaini: We've had 3exp for a week and 2exp for the next 4 days. Thats enough compensation (and a strategy to get everyone to crave for 2exp cards once this is over). Seeing as they don't mention the hackings or anything else in this letter, there is nothing else to ask compensation for here.

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If you believe that "HERE LEVEL FASTER" is enough compensation to make the community stop whining then I'll agree. However this isn't enough to recover the game, they need to shut it down for a f`ucking week and give it a proper ressurection, none of this large patch bull sh`it

"HERE LEVEL FASTER" is enough compensation for the instability issues, but only for that. The hackings, dupping, the economy and such need other kind of compensation. I personally can't hope for a better one than just resolving those issues. Hacking might be impossible to stop but it sure can be restricted and even controlled if they put more GM's to watch the game.

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Originally Posted by byakugan

"HERE LEVEL FASTER" is enough compensation for the instability issues, but only for that. The hackings, dupping, the economy and such need other kind of compensation. I personally can't hope for a better one than just resolving those issues. Hacking might be impossible to stop but it sure can be restricted and even controlled if they put more GM's to watch the game.

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Let me rephrase, I'm not concerned about the disconnect issues, that's just the smallest problem, it's the fact they are disregarding everything else. Where's our apology for everything else that's gone wrong? You making it easier for me to log in is not going to make me come back, nor is deleting a few weapons that can be easily duplicated if ONE gets overlooked.

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Originally Posted by KhainiWest

Let me rephrase, I'm not concerned about the disconnect issues, that's just the smallest problem, it's the fact they are disregarding everything else. Where's our apology for everything else that's gone wrong? You making it easier for me to log in is not going to make me come back, nor is deleting a few weapons that can be easily duplicated if ONE gets overlooked.

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Because they have not come up with a solution for the problem yet. They do not have a concrete plan of action to remove the hacked weapons yet as it probably is more complex then they anticipated. The other part is that the game is poorly coded, so asking for a complete removal of all hacks is nigh-impossible without a complete recoding of the entire game, which will almost never happen until some hacker comes along with something that is of such a destructive force that nexon will be forced to re-code it. OR actually take hints from KMS and require real-life verification to make an account.

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Originally Posted by Cheesybread

*unphased*
I'll believe they're actually looking out for their players when I see giant blue texts of bans spamming my chatbox.

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That would just spam everyone. Nexon does ban people, but hackers can just make more accounts.

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Originally Posted by Untradeable

Because they have not come up with a solution for the problem yet. They do not have a concrete plan of action to remove the hacked weapons yet as it probably is more complex then they anticipated.

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What was their solution to this? Also it's not complex at all, I assure you, common sense just needs to be applied along with time, neither have been done. I don't even need to know how to code shortcuts, if they are completely that incompetent to not know how to apply it because it's so complex, all they have to do is sit on the game in popular training spots for a day. That's it.

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Originally Posted by Untradeable

The other part is that the game is poorly coded, so asking for a complete removal of all hacks is nigh-impossible without a complete recoding of the entire game,

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There's a difference between obliteration 100% full proof and managing. Their adveritising seems to take priority of anything else. They need to change those priorities period. Re-coding the game is an option commonly spouted out because obviously they have no f`ucking idea how to do anything with it and waiting for KMS to fix the glitches and assure smooth transisition is just f`ucking stupid.

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Originally Posted by Untradeable

which will almost never happen until some hacker comes along with something that is of such a destructive force that nexon will be forced to re-code it. OR actually take hints from KMS and require real-life verification to make an account.

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What good will that do when KMS got hacked, the difference is they lossed important information while we don't. So are you willing to risk it? Lately I'm not, even if it gives me assurance of compensation/reconstruction.

"A Message About Your Game"

No Nexon... it's your game. Then again, maybe it is our game because the players can do whatever the hell they want in it <_<.

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Originally Posted by KhainiWest

What was their solution to this? Also it's not complex at all, I assure you, common sense just needs to be applied along with time, neither have been done. I don't even need to know how to code shortcuts, if they are completely that incompetent to not know how to apply it because it's so complex, all they have to do is sit on the game in popular training spots for a day. That's it.

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Just because it seems like it should be an easy fix, doesn't mean it is. Do you know of its like to have to write a program to scour through millions of lines of database information and not have it screw up AT ALL? Even if they get it right, everyone who bought those items with NX/Mesos will complain. The other problem is that nexon needs to check it on 3 different databases, Inventories, MTS (Which KMS doesn't even have so that makes it even harder), and in Storages. All of which may be stored on seperate locations in seperate sets of code. Even if its wrong by a single variable, it can have disastrous results if done incorrectly. They are taking it extremely slow because the know what happened last time when they deleted all the illegitimate UA's and half of the legit ones too.

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Originally Posted by KhainiWest

There's a difference between obliteration 100% full proof and managing. Their adveritising seems to take priority of anything else. They need to change those priorities period. Re-coding the game is an option commonly spouted out because obviously they have no f`ucking idea how to do anything with it and waiting for KMS to fix the glitches and assure smooth transisition is just f`ucking stupid.

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Yes, The current system is massively flawed. But as EOS had said in the "What Every Mapler should know" thread, was that maple is a client heavy MMO, and thusly is way easier to exploit than other types of games of this sort. Im hoping if they ever make a Maplestory 2, They will learn from their mistakes and hopefully make a more complex/encrypted client and database.

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Originally Posted by KhainiWest

What good will that do when KMS got hacked, the difference is they lossed important information while we don't. So are you willing to risk it? Lately I'm not, even if it gives me assurance of compensation/reconstruction.

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If nexon would bother to invest some money in to encryption technology, it wouldnt matter if we gave them our info or not. The fact that i suggested real world verification is that it would remove the hacker's abilities to simply make a new account after getting banned. Im not saying the system has to be using some sort of valuable information, but they should have a process in which you have to provide some sort of unique identifier for yourself so that you cant just make 10 accounts after you get banned for hacking. That is partly the reason why KMS has less hackers. The punishments are much more severe for losing your account. If GMS did some sort of system like this, I am confident the number of hackers will be cut in half at least.

EDIT: Yes i know i cant spell/grammar correctly. Deal with it.

It's a nice gesture. I was hoping since they bothered that it would have a little code at the bottom for nx or a cs prize. :f3:

http://images.despair.com/products/d...difference.jpg

derp nexon with more appologies and no significant action.

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Originally Posted by Untradeable

Just because it seems like it should be an easy fix, doesn't mean it is. Do you know of its like to have to write a program to scour through millions of lines of database information and not have it screw up AT ALL? Even if they get it right, everyone who bought those items with NX/Mesos will complain. The other problem is that nexon needs to check it on 3 different databases, Inventories, MTS (Which KMS doesn't even have so that makes it even harder), and in Storages. All of which may be stored on seperate locations in seperate sets of code. Even if its wrong by a single variable, it can have disastrous results if done incorrectly. They are taking it extremely slow because the know what happened last time when they deleted all the illegitimate UA's and half of the legit ones too.

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...Read the last two setences. The point of my solution isn't just to simply do a wipe becuase I don't think nexon is capable enough because they understand shyt all of their game. FFS they think potential scrolls take slots. All they have to do is sit and have a criteria of items with 100's of enhancments and see morons flaunting them. They don't have to get rid of them, they have to make players afraid to use them to begin with. Right now players even consider it legitimate gear if they purchase it, and frankly why shouldn't they? They don't get banned and the only consequence is you get some smug legit talking down to you, big whoop.

With no consequence comes no fear or hesitation. Even if nexon is completely incabable of getting rid of them, they can ban the characters who use it, and obviously flaunt it. Seriously, any item above 400 attack should be outright deleted with the character. Sure they could hide them, but what's the point if they get banned for using them? The market of them crashes, hackers stop trying to dupe them, game somewhat gets back to normal.

Even if they are incabable of coding all they have to do is take some iniative within the game.

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Originally Posted by Untradeable

Yes, The current system is massively flawed. But as EOS had said in the "What Every Mapler should know" thread, was that maple is a client heavy MMO, and thusly is way easier to exploit than other types of games of this sort. Im hoping if they ever make a Maplestory 2, They will learn from their mistakes and hopefully make a more complex/encrypted client and database.

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..I don't see how this at all helps your argument, you're essentially saying keep it as it is because that's how it is? Obviously it needs to be reconstructed, and obviously the current system isn't working. I don't see anything in your response that contradicts that, in fact enforces it.

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Originally Posted by Untradeable

If nexon would bother to invest some money in to encryption technology, it wouldnt matter if we gave them our info or not. The fact that i suggested real world verification is that it would remove the hacker's abilities to simply make a new account after getting banned. Im not saying the system has to be using some sort of valuable information, but they should have a process in which you have to provide some sort of unique identifier for yourself so that you cant just make 10 accounts after you get banned for hacking. That is partly the reason why KMS has less hackers. The punishments are much more severe for losing your account. If GMS did some sort of system like this, I am confident the number of hackers will be cut in half at least.

EDIT: Yes i know i cant spell/grammar correctly. Deal with it.

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Yes but what verification system? Korea uses social security numbers, and I was an advocate of us doign that as well until KMS got hacked and lost all that important information. The only thing I could think of is possibly what the big MMO's use, assuming nexon would want to start sending those out to every goddam player who makes a maple account. Should a free to play game be selling these to players who make it? Should they be keeping SS numbers? When you put FREE in any title it really means FREE OF ANY LIABILITIES IF YOU GET FK'D. Life lesson.

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Originally Posted by QSCX

That would just spam everyone. Nexon does ban people, but hackers can just make more accounts.

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No one had a problem with the spam back when they did it.

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Originally Posted by KhainiWest

...Read the last two setences. The point of my solution isn't just to simply do a wipe becuase I don't think nexon is capable enough because they understand shyt all of their game. FFS they think potential scrolls take slots. All they have to do is sit and have a criteria of items with 100's of enhancments and see morons flaunting them. They don't have to get rid of them, they have to make players afraid to use them to begin with. Right now players even consider it legitimate gear if they purchase it, and frankly why shouldn't they? They don't get banned and the only consequence is you get some smug legit talking down to you, big whoop.

With no consequence comes no fear or hesitation. Even if nexon is completely incabable of getting rid of them, they can ban the characters who use it, and obviously flaunt it. Seriously, any item above 400 attack should be outright deleted with the character. Sure they could hide them, but what's the point if they get banned for using them? The market of them crashes, hackers stop trying to dupe them, game somewhat gets back to normal.

Even if they are incabable of coding all they have to do is take some iniative within the game..

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The problem with banning everyone that owns the items is that people can feign ignorance and nexon has to believe them that they did not know that the items were hacked, even if it is blatantly obvious to anyone with half a brain, the people who just joined the game and did not know that it was a hacked item would have to suffer if they thought they were getting a good deal on an awesome weapon, That is why nexon is hesitant to ban anyone with these items because it would put too many "innocent" people in a situation that isnt fair to them if they did not know better. Yes i understand when you agree to a F2P game that you basically have no control over your character but you assume that the company does not use that to screw over the players, that's just not a good business model.

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Originally Posted by KhainiWest

...Yes but what verification system? Korea uses social security numbers, and I was an advocate of us doign that as well until KMS got hacked and lost all that important information. The only thing I could think of is possibly what the big MMO's use, assuming nexon would want to start sending those out to every goddam player who makes a maple account. Should a free to play game be selling these to players who make it? Should they be keeping SS numbers? When you put FREE in any title it really means FREE OF ANY LIABILITIES IF YOU GET FK'D. Life lesson.

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Personally my idea would be some sort of form that oyu have to fill in when you sign up, then when you are done, you have to wait in the mail for a verification number (Snail Mail, not E-Mail) that; once filled in, activates your account.

Or do what WoW does and offer free Verification Flash Drives. It'd make it easy to prove that your the owner of that account.

Someone needs to post the southpark BP "we're sorry" video !
:( phones

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Originally Posted by Untradeable

The problem with banning everyone that owns the items is that people can feign ignorance and nexon has to believe them that they did not know that the items were hacked, even if it is blatantly obvious to anyone with half a brain, the people who just joined the game and did not know that it was a hacked item would have to suffer if they thought they were getting a good deal on an awesome weapon, That is why nexon is hesitant to ban anyone with these items because it would put too many "innocent" people in a situation that isnt fair to them if they did not know better. Yes i understand when you agree to a F2P game that you basically have no control over your character but you assume that the company does not use that to screw over the players, that's just not a good business model.

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Ignorance is not an excuse, and the business model you say they frown upon is pretty much applied anyway, in fact worse. Examples include chaos scrolls, mesos, and certain instances of duped items. Sorry but if a player can afford it they most likely know why it's so expensive and not easily made.

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Originally Posted by Untradeable

Personally my idea would be some sort of form that oyu have to fill in when you sign up, then when you are done, you have to wait in the mail for a verification number (Snail Mail, not E-Mail) that; once filled in, activates your account.

Or do what WoW does and offer free Verification Flash Drives. It'd make it easy to prove that your the owner of that account.

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You mean like hotmail/gmail/yahoo and every other service you ever sign up for uses? First off you're asking someone to wait nearly 2-4 weeks for a letter in order to play a game.

As for the flash drive, you have to remember that's an investment nexon has to make or offer as an option to maplers. Then people will complain its a free to play game with paid security. Though as I say that it sounds pretty good, but also as I previously said I agree with that plan as well.

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Originally Posted by Cheesybread

No one had a problem with the spam back when they did it.

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My BL moaned all the time, as did I.
Although I did see a greater reaction during the echo fiasco, though it didnt spam my chatbox therefore I didn't mind it.

The only people that believe this are the ones that believe the Media. Just saying.

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Originally Posted by Untradeable

Personally my idea would be some sort of form that oyu have to fill in when you sign up, then when you are done, you have to wait in the mail for a verification number (Snail Mail, not E-Mail) that; once filled in, activates your account.

Or do what WoW does and offer free Verification Flash Drives. It'd make it easy to prove that your the owner of that account.

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No, and you know why? Because even if they only gave them to Canadians, Australians and New Zealander it would be a huge hassle and you would need to wait for quite sometime and thus you would end up changing your mind of playing said game and thats without them even breaking even more the "global" label they put on it plus who knows how much money it would cost them and other stuff.

I think they would have it better if it was something you had to print while making your account and couldn't be printed again (lose it and you pretty much lost your account), maybe somesort of augmented reality symbol that it would only ask you for a webcam, instead of something you had to buy from them and could only be used on their game.

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Originally Posted by Blades4hire

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

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But you didn't say that all you said was I know some guy who's duping crap taking advantage of the malicious attack.

I like how Nexon JUST made a notice on it and made Notify post a new thread.

Almost a full 24hrs later...

Where can I sign up to be a ghost writer for Nexon?

I like this better than 99% of their other announcements, unless I'm the only person who noticed them change the Robby Fray's secret recipe post, or the post about them bringing up the servers only to take them down again and pretend they were never up. Or this latest thing in the gachapon ad that implies that only the gachapon potential scrolls don't eat a scroll slot on the item they're used on. This is honestly the only half decent attempt I've seen regarding PR from Nexon in the last two years.

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Originally Posted by Retalion

Where can I sign up to be a ghost writer for Nexon?

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:f6:..........http://www.nexon.net/corporate/careers/open-positions/............
On a side note they're not hiring for any position at the moment which means; we have game masters apparently.

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Originally Posted by CrazyForDex

http://images.despair.com/products/d...difference.jpg

derp nexon with more appologies and no significant action.

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This.

Oh, and thank you for that image, it just made my day. :f2:

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Originally Posted by FabledGumbo

unless I'm the only person who noticed them change the Robby Fray's secret recipe post,

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I didn't even see a post about this. I have it in my inventory. What is it?

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Originally Posted by Sarah

I didn't even see a post about this. I have it in my inventory. What is it?

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It's the recipe you get for the Kerning Square quest to retrieve his recipe. When they held the event they stated you would be given a "Secret Recipe" as in the little scroll that gives you 3 recipes for you to use. Instead, we got the Secret Recipe for the Kerning Square quest. A notice was put up that stated you would get the quest item instead of the usable one so they basically just changed their notice to cover their footsteps and not admit they pineappleed up giving the proper "Secret Recipe".

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Originally Posted by Connor

It's the recipe you get for the Kerning Square quest to retrieve his recipe. When they held the event they stated you would be given a "Secret Recipe" as in the little scroll that gives you 3 recipes for you to use. Instead, we got the Secret Recipe for the Kerning Square quest. A notice was put up that stated you would get the quest item instead of the usable one so they basically just changed their notice to cover their footsteps and not admit they pineappleed up giving the proper "Secret Recipe".

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Oh hahahaha. That's hilarious.

Well, since there's an announcement now I guess that's where this conversation is now.