What happened to Nexon?

Thread had me a little tingly until I read khaini's ticket response. LOL I just know that'd be me response I'm not going to bother haha.

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Originally Posted by Duelman

Thread had me a little tingly until I read khaini's ticket response. LOL I just know that'd be me response I'm not going to bother haha.

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If you get the answer I was looking for, I'll rage so f`ucking hard.

I'm going to suppose that Nexon is "under new management"?

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Originally Posted by Nexon

Thank you for letting us know that you wish to use your email address instead of your account ID to login.

I would like to inform you can also use your email address to login aside from your account ID as an alternative to login in case our customers had forgotten their Account ID. However, you account ID would still remain and usable in login since it is not possible to remove or change an account's corresponding ID.

If you feel that you are not secure on your account from being compromised, We suggest you do the following to protect your account. First and foremost, change your password information and do not share this information with anyone for any reason.

After doing this, do a full virus/spyware scan of your computer. There is a possibility that certain malicious programs have compromised your account security.

As a last step, please do not share your account for any reason. Doing so greatly increases the chance that your information may accidentally end up with the wrong people.

We hope that these steps help. Should you need further help please leave a comment on this ticket or send a new ticket.

Sincerely,

GM Queza
Nexon America, Inc.

For security reasons, please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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Whelp

I've yet to get a response about the 170m that went missing from my storage while I took a break from maple a while back. >:c
All these people gettin' two days responses.. I don't think new Nexon likes me.

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Originally Posted by Kagamine

I've yet to get a response about the 170m that went missing from my storage while I took a break from maple a while back. >:c
All these people gettin' two days responses.. I don't think new Nexon likes me.

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Both of mine got answered the very next morning.
First:

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Date Created: 6/5/2012 9:07 PM PDT
Last Updated: 6/6/2012 8:24 AM PDT

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Edit: fixed to when it was answered; I noticed/accepted solution later.
Second:

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Date Created: 6/7/2012 10:43 PM PDT
Last Updated: 6/8/2012 7:53 AM PDT

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Second one was about applying the changes to item locks that KMS got(can't be deleted) earlier than they got it(Mikhail patch).

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Hey there Robert! Thank you for your insightful comments. I realize that your observation is important, and as a fellow gamer, I understand your desire to express your opinion.

Thank your for feedback and suggestion, I will definitely forward it to the correct department to be considered.

If you have any other questions or concerns, please do not hesitate to submit a new ticket with a detailed explanation of your issue.

Thank you for your understanding and cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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L>this change asap, I'd like my chars to be delete-proof.

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Originally Posted by KhainiWest

Nope, haven't changed :f3:

Nexon

I understand that your account was compromised several months ago. I apologize for any inconvenience this issue may have caused you.
Please understand that compensation for the issue that you experienced back in February of 2011 was given. We have also confirmed that the compensation was received and used. Unfortunately, we are not able to provide additional compensation for this issue.
Thank you for your understanding.
Sincerely,
GM Panthiro
Nexon America Inc. Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

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New-Nexon wants fresh meat apparently.

Sucks for those who got compensated beforehand.

On the plus side, they answered your ticket within days instead of within months... o3o

@IImaplers; Been waiting for someone to post that lol

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Originally Posted by Sephie

New-Nexon wants fresh meat apparently.

Sucks for those who got compensated beforehand.

On the plus side, they answered your ticket within days instead of within months... o3o

@IImaplers; Been waiting for someone to post that lol

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They compensated me 5000 nx already from my previous ticket back around christmas.

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Originally Posted by ResistGreen

They compensated me 5000 nx already from my previous ticket back around christmas.

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Compared to the hundreds of thousands of MP people are getting, that's quite unfortunate :/

100k for being hacked on a mule that lost about 20b a year ago.
I guess it's ok.

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Originally Posted by DamageCalc

100k for being hacked on a mule that lost about 20b a year ago.
I guess it's ok.

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How?
It's not possible to get something from nexon if you didn't send a ticket 7 days after you got hacked.
I can prove this because I tried sending a ticket myself two days ago and got a reply 6 hours later
saying this.

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Originally Posted by Death

How?
It's not possible to get something from nexon if you didn't send a ticket 7 days after you got hacked.
I can prove this because I tried sending a ticket myself two days ago and got a reply 6 hours later
saying this.

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I had a previous ticket open for a year.

I sent in a ticket last night and I received my response early this afternoon. They're wiping my false ban history in the next server maintenance.

Would have been better if I hadn't gotten the autoban trip at all, but eh. pomegranate happens.

Solved:
(6/6/2012 5:41 PM PDT) Hey there censored.! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 250,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

i think the old nexon has been replaced by aliens

my ticket about the non-working NX card hasn't been approved though

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Originally Posted by Promothian

-snip-

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I'd be happy just to get an automated rejection response right about now, just for some closure. Instead of high volume of ticket spam.

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Originally Posted by MrFry

I'd be happy just to get an automated rejection response right about now, just for some closure. Instead of high volume of ticket spam.

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Actually, they seem to have stopped sending out those "we haven't forgotten you" e-mails. Or reduced the frequency. Haven't gotten any in over a week, and I still have tickets open.

Sent in a ticket about my account being hacked ~4 years ago, they said it was too long ago.

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Hello Patrick, I understand that your account may have been compromised a while back. I'm sorry for the inconvenience this issue has caused you.

Unfortunately, we will not be able to assist you with this issue and ask that should any further incidents occur that you report them as soon as you are able. In the future we ask that report these incidents within a 7 day span from when the incident occurred or as close to it as possible.

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

Senior GM Libra
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

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Dunno if this means they actually try to confirm that you got hacked and didn't just transfer all your stuff to a mule or what.

Well. I got my money's worth. spent some of the NX cubing my BaM's HTP (only item that was locked when i got hacked) went from 3l unique 12% int to 3l legend 27% int.

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Originally Posted by SaptaZapta

Actually, they seem to have stopped sending out those "we haven't forgotten you" e-mails. Or reduced the frequency. Haven't gotten any in over a week, and I still have tickets open.

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Just checked my emails of when it was sent, it was roughly every 7 days, last I got was on the 27th though, so yea they may have reduced the frequency.

The high ticket volume used to get to me by Sunday but for the past 2 weeks, I have been getting them on Thursday.
I don't think they reduced it at all. ;/

I don't think you should be doing these kind of threads. What Nexon did was nothing more than their job, take action in face of their business (or at least MS's) fail. It's been like only 1 month at most since they started to do something to stop the game from sinking into the pit it was falling in. This is not even the first time it has happened. It always is like this when a new chief is hired like NxJoe or even Crystal Cox.

So talk about what happened to Nexon if we get to christmass and they are still acting this nice.

Resent every ticket I had open for a long time, and closed all past ones. Got this an hr later:

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Originally Posted by Nexon

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.

Hey there John! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 250,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here

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Every ticket was closed and I was told to refer to this ticket for my solution. Even tickets for other Nexon games I had open. (I was hacked in December to merit this ticket being opened)

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Originally Posted by byakugan

I don't think you should be doing these kind of threads. What Nexon did was nothing more than their job, take action in face of their business (or at least MS's) fail. It's been like only 1 month at most since they started to do something to stop the game from sinking into the pit it was falling in. This is not even the first time it has happened. It always is like this when a new chief is hired like NxJoe or even Crystal Cox.

So talk about what happened to Nexon if we get to christmass and they are still acting this nice.

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Right now, they've taken a complete 180 degree turn and they're heading toward "respectable company" status: I'd say that's enough to acknowledge or question Nexon's actions to warrant discussion.

We'll note in the future when the direction shifts back downward but atm this is what we're seeing.

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

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Originally Posted by MrTouchnGo

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

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Doesn't mean they've improved, just means stuff has expired and people have given up filing new ones.

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Originally Posted by MrTouchnGo

They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

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Last I checked they were at a D-

Wonder how many employees they have now, assuming that they hired more.

Yeah, pomegranate all's happened on mine that's approaching a year of being open.

Two friends who've gotten hacked got 125k each.

Just had an old friend of mine get 500k. Not that he'll even use it. lmao.

No offense but this just seems to be a cheap way to get on the good side of players and to avoid the actual situation. For those who were hacked, it's definitely much needed compensation. I'd be interested to see what they do about other less-obvious forms of problems that require remedying (like wrongfully banned accounts).

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Originally Posted by Savage

No offense but this just seems to be a cheap way to get on the good side of players and to avoid the actual situation. For those who were hacked, it's definitely much needed compensation. I'd be interested to see what they do about other less-obvious forms of problems that require remedying (like wrongfully banned accounts).

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You should try reading through the thread. You might actually find what you're looking for. And how is this a "cheap way" to get on the good sides of players? Some of these guys lost EVERYTHING and have spent thousands on the game. There's nothing "cheap" about it. It's compensation they full-well deserve.

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Originally Posted by Justin

You should try reading through the thread. You might actually find what you're looking for. And how is this a "cheap way" to get on the good sides of players? Some of these guys lost EVERYTHING and have spent thousands on the game. There's nothing "cheap" about it. It's compensation they full-well deserve.

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Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea? You should try reading my complete response as I said the compensation was much needed. And yes, I do consider it fairly cheap that they think throwing around Maple Points is going to change public opinion that easily. From the looks of the responses, it's working. I however choose to remain more skeptical of Nexon's "new leaf". We'll see how long this lasts.

Re sent ticket about my side account that got hacked in january just before demon slayer release:

Hello Mapler,


I want to thank you for bringing this issue to our attention and I'm really sorry that your account has been compromised. I understand how frustrating this situation can be.


Unfortunately, please understand that we will not be able to assist you with this issue. For future reference, please report your compromised account within 7 days of the incident. Any additional information you can provide regarding your lost items, mesos, and NX will assist us greatly.


We thank you for your cooperation and understanding.


Sincerely,


GM Zinyden
Nexon America Inc.


Just my luck i guess.

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Originally Posted by Savage

Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea? .

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Ok, Nexon is a fat arse company that recently started to eat up their competition, but I don't think they have time travelling quite in their grasp just yet.

If I don't get anything I might be legitimately angry, just because I lost a lot of stuff. It's been 2 days without a reply too.

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Originally Posted by Locked

If I don't get anything I might be legitimately angry, just because I lost a lot of stuff. It's been 2 days without a reply too.

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If you have an open ticket and did not recive that pomegranatety compensation back then I don't see why you would not.

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Originally Posted by ResistGreen

I wonder how they would compensate to characters being deleted by hackers.

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Looking to find this answer as well. Not that the characters that were deleted of mine will do much good now, but back then, I loved my 14x bucc and bishop. I've no real motivation to use them if they simply got "undeleted" though.

Also:

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Hey there! Thank you for bringing this issue to our attention. I apologize for the delay in response to your issue, as well as for any inconvenience that this issue may have caused you.

This ticket is being closed as a duplicate, as your hacked issue will be address in (Ticket #: 1____-_______).

Your understanding and cooperation is highly appreciated.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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and the ticket he's referring to:

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Hey there ______! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 125,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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I'm not even sure if the items I lost on this account were worth 125,000...but this made me a pretty happy camper.

They seem like the same old Nexon I used to remember. I submitted a ticket to change my email, and after 2 weeks, I have gotten no response. This bribery stuff definitely is a hit/miss situation.

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Originally Posted by tstitch33

They seem like the same old Nexon I used to remember. I submitted a ticket to change my email, and after 2 weeks, I have gotten no response. This bribery stuff definitely is a hit/miss situation.

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Just to let you know, this thread is 3 days old. 14 days ago the situation over at Nexon HQ might have been different. Try doing like most here did, add a comment on your ticket.
Also, is there not an option at the main site to change email? I know I used it.

Hmmm no reply yet. I'll give it a week I guess ._.

I better get a pineappleing response like that one aswell. it's been 5 months since I got hacked and I am tired of those "unfortuantely we are still experiencing high ticket volume..." sh1t.

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Thank you for contacting Customer Support regarding your issue. I understand that you are having trouble redeeming your Karma Koin Card. I can relate to how frustrating and disappointing this type of issue can be.

I am sorry you have had to experience this issue.

Please be advised after careful investigation of the code you provided, our records indicate that this card has never been activated. In order to activate your card you will need to take the card and your receipt back to the store of purchase and ask them to activate it. Be advised it is the store responsibility to activate the card at the time of purchase. Please be aware that we cannot activate it for you nor can we redeem it to your account for you.

I apologize for any inconvenience this may cause and appreciate your understanding. Have a nice day.

Sincerely,

GM Diatia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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that answer was given yesterday.

well snap, they really are answering fast now it seems.

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Originally Posted by Adrian

Re sent ticket about my side account that got hacked in january just before demon slayer release:

Hello Mapler,


I want to thank you for bringing this issue to our attention and I'm really sorry that your account has been compromised. I understand how frustrating this situation can be.


Unfortunately, please understand that we will not be able to assist you with this issue. For future reference, please report your compromised account within 7 days of the incident. Any additional information you can provide regarding your lost items, mesos, and NX will assist us greatly.


We thank you for your cooperation and understanding.


Sincerely,


GM Zinyden
Nexon America Inc.


Just my luck i guess.

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I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

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Originally Posted by Savage

I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

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I think it's a random range of Maple Points from 5k-250k.

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Originally Posted by Savage

I'd like to know how Nexon is determining who gets what amount of compensation (if at all).

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Looks like it is just plain pot luck. If you get a new and slightly more competent GM you get compensation, if you get an old incompetent GM you get nothing but scorn.

Well my ticket sounds a little angry.. mainly because writing about the entire incident and the WONDERFUL experience I had with their p.o.s. CSR team put me in a foul mood.

I basically described to them what I experienced, why their package was unacceptable, and how I spent more on item locks than they even gave me back in MP/NX.
Hopefully they want to make it right. I am attempting to give them a chance to make things right with me, if not that's not a huge deal I'm going to have my account deleted from their crappy services.

Logging in to empty the trading storage really reminded me of why I grew to hate their team and that game in general.

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Originally Posted by Nexon

Hello, I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints to help you recover.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

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This was all i lost

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Originally Posted by Me

Moon & Star Cushion Chair
Bloody Rose Chair
Olivia's Chair(I bought a new one)
Spectrum Goggles
Blue Seal Cushion Weapon(Bought a new one)
Details: Spectrum Goggles:
3 strength
1 dex?
1 speed?
1 attack
200 health
200 mana
Rare 2 lined: 2% strength
Rank B 2% all stat nebulite in it's socket
1 Slot left, Hammered. 2 scrolls worked.
The cushion weapon i got a new one. Stats shouldn't matter.
I would like my 2 chairs back, and a way to replicate my goggles(with scrolls if needed), if that is even possible..
I used a 15% attack a 20% accessory on it. I won't have that luck again, and the hacker isn't selling my items in stores i can find.

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Still waiting on a response for a ticket I submitted nearly half a year ago.

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Originally Posted by Savage

Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea?

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You realize no game is hackproof, right?

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Originally Posted by donovan

Still waiting on a response for a ticket I submitted nearly half a year ago.

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Did you update the ticket with a comment or resubmit a new ticket? Those seem to be the golden trick that's getting people responses, not waiting on old tickets.

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Originally Posted by Dark Link

You realize no game is hackproof, right?

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You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something? I just can't understand why people stand by such an obviously inept company.

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Originally Posted by IImaplers

You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something?

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IJJI and Gunz.
Yes, Nexon has a very poor reputation with their games and hackers, but him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

Five days and still no reply..
http://www.abload.de/img/tumblr_m5d01equal1rnrk8zqz.gif

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Originally Posted by Dark Link

IJJI and Gunz.
Yes, Nexon has a very poor reputation with their games and hackers, but him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

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Pretty much this.

The sad thing is, If Nexon had the hindsight for when they were creating this game to realize that a Client-heavy game is NOT a good idea, We'd barely have half the problems we have now. All these problems just scream of a company that grew way too fast and don't know how to deal with it. I dont think they ever expected Maplestory to be as popular as it is.

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Originally Posted by IImaplers

You realize Nexon is the only multi-million dollar company whose games have a history of being completely overridden by hacks and hackers. No game is hackproof, but no other game has this much problems relating to hacks as this one. Doesn't that tell you something? I just can't understand why people stand by such an obviously inept company.

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MS is one of the most popular free MMOs worldwide making it one of the most prime targets for hacking, lets look at a better company Blizzard's D3 has a worse track record then MS has considering that all the hacks from MS worked on D3, remote hack,dupeing,ectect

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Originally Posted by Untradeable

Pretty much this.

The sad thing is, If Nexon had the hindsight for when they were creating this game to realize that a Client-heavy game is NOT a good idea, We'd barely have half the problems we have now. All these problems just scream of a company that grew way too fast and don't know how to deal with it. I dont think they ever expected Maplestory to be as popular as it is.

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The problem lies in Wizet. If NEXON never came around Maple would not exist. Wizet was the original makers of the game and gave it to NEXON as a saving grace. Honestly I think you're right NEXON didn't know when they took over Wizet that it would be this popular. I wonder how hard it would be to recode the game without losing so much..

Oh God.
Not the Wizet and Nexon shit.

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Originally Posted by Dark Link

IJJI and Gunz.

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Never heard of those. But I probably should have said 'Billions' instead of 'millions'... Yes, Nexon has made Billions.

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Originally Posted by Dark Link

...him saying that Nexon should first make it so the game / accounts can't be hacked is an impossible scenario.

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How is it an impossible scenario (at this point at least)? Propositions:

For preventing in-game map/item/meso/NX hacking:
-Hire 100+ American workers to be competent GMs. Your budget can easily handle it.
-Test your content thoroughly (hire more if needed). It's due to them not testing whatsoever that exploit after exploit has been arising.
-Slow down content patches and instead focus on security patches, and using resources on bargain pitfalled hackshield companies does not qualify.
-Make Code server-sided and/or recode the game in Java and hook it to the same database. Again, their budget can handle this.
-Afraid you'll lose players if you shut the game down for 1-2 months to improve it? Release an alternate game which offers link skills or some other variant to help your characters while they cannot be accessible.

For account hacking prevention/security:
-Free item locks. This should come standard.
-Allow the option of cell phone text verification before logging in. If they can allow texting verification for paypal payments, they can do the same for logging in.
-Allow optional IP tracking (an option to make sure it is you who is logging in and where that is). Sure, IPs can be spoofed but this will probably weed out the script kiddies at least.
-characters over a certain level (18x+?) should not be delete-able (end-dateable yes, but not delete-able).
-make game pay-to-play. This will make all users less anonymous and easier for cheaters to get caught.

This is all completely feasible for a company with millions to spend.

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Originally Posted by SwordStaker

The problem lies in Wizet. If NEXON never came around Maple would not exist. Wizet was the original makers of the game and gave it to NEXON as a saving grace. Honestly I think you're right NEXON didn't know when they took over Wizet that it would be this popular. I wonder how hard it would be to recode the game without losing so much..

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While Nexon and Wizet were originally seperate companies, They have now become one company that publishes Maplestory. Most employees that were with Wizet now work at Nexon, Essentially its still the same people working on the game. They are not seperate entities anymore.

I don't think anyone here who hasn't played in 2004-2005 is allowed to speak about what the Wizet/Nexon relationship is or ever was.

Fun fact, here's something from the stickied thread:

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Q) How did Nexon America begin and what exactly is Wizet’s relationship to Nexon? What is Wizet’s current status?
A) Nexon America is Nexon Corporation’s North American publishing and game service arm. We started with the localization of MapleStory for North America, and have grown to support multiple game launches in North America. Wizet is the developer of MapleStory and also a subsidiary of Nexon Corporation. The Wizet team continues to develop and add content to MapleStory around the world.

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Wizet has always been a part of Nexon. Wizet is a developer. Nexon is a publisher. That's the major key difference here.

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Originally Posted by IImaplers

How is it an impossible scenario (at this point at least)? Propositions:

For preventing in-game map/item/meso/NX hacking:
-Hire 100+ American workers to be competent GMs. Your budget can easily handle it.
Most hacking is done in secret and not on mains, while it will stop most botting for items/at lhc you can't stop it all
-Test your content thoroughly (hire more if needed). It's due to them not testing whatsoever that exploit after exploit has been arising.
It has been said multiple times that not every bug pops up on their test servers and even then if you have 100 people testing for 24hrs, you have thousands playing when it is live
-Slow down content patches and instead focus on security patches, and using resources on bargain pitfalled hackshield companies does not qualify.
If they slow down content a lot of people will quit, only thing keeping some people is X class coming or X boss
-Make Code server-sided and/or recode the game in Java and hook it to the same database. Again, their budget can handle this.
They should do this
-Afraid you'll lose players if you shut the game down for 1-2 months to improve it? Release an alternate game which offers link skills or some other variant to help your characters while they cannot be accessible.
They can't even run one game competently and you want them to run another?

For account hacking prevention/security:
-Free item locks. This should come standard.
Look at harrison's case, and I pass along all my gear between multiple accounts
-Allow the option of cell phone text verification before logging in. If they can allow texting verification for paypal payments, they can do the same for logging in.
GMS isn't just in america, and not every1 has texting or a cell
-Allow optional IP tracking (an option to make sure it is you who is logging in and where that is). Sure, IPs can be spoofed but this will probably weed out the script kiddies at least.
I have 4 people I share accounts with/I'm sure other people do the same to some degree
-characters over a certain level (18x+?) should not be delete-able (end-dateable yes, but not delete-able).
-make game pay-to-play. This will make all users less anonymous and easier for cheaters to get caught.
You can't make a game p2p and p2w most of the allure to MS is that it is FREE nobody would buy maple it is a horrible glitchy mess, and when you lose 1/2 ur player base the other half will get bored
This is all completely feasible for a company with millions to spend.

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Originally Posted by Locked

I don't think anyone here who hasn't played in 2004-2005 is allowed to speak about what the Wizet/Nexon relationship is or ever was.

Fun fact, here's something from the stickied thread:


Wizet has always been a part of Nexon. Wizet is a developer. Nexon is a publisher. That's the major key difference here.

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I prefer the more blunt;

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We were Wizet and NX Games until we finally became Nexon America. It’s funny how people talk about how different things were during the early days when Wizet was around, but Nexon America has always been pretty much the same people doing the same things under a new logo. When the site changes to BlockParty.com, we’ll probably hear about how much people miss Nexon America.

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Originally Posted by IImaplers

How is it an impossible scenario (at this point at least)?

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When Blizzard still can't rid of all botters in WoW and Diablo, you know it's an impossible scenario for Nexon lol.
You can make countless suggestions, but no company can fully prevent hacking / botting.

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Originally Posted by yo72

Most hacking is done in secret and not on mains, while it will stop most botting for items/at lhc you can't stop it all

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Where did I say otherwise?

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Originally Posted by yo72

It has been said multiple times that not every bug pops up on their test servers and even then if you have 100 people testing for 24hrs, you have thousands playing when it is live

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Again, never do I mention this to be untrue. Point is: More testers are better than none. When people reported certain skills not working right in Tespia and then those same skills preceeded to not work right in the live servers, this shows the company to be irreverent about the process of testing and/or that GMs/Developers do not test at all.

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Originally Posted by yo72

f they slow down content a lot of people will quit, only thing keeping some people is X class coming or X boss

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Up until lately, people have been quitting solely DUE to the company's incompetence, and I'd bet it was at a similar rate as would be if content slowed down. Then again, to argue against your point, I've noticed lots of people coming back after months/years to play a newly added class. People are more patient than given credit for. In a scenario where a new class would be added after 1-2 months of downtime, if the fixes are substantial, less people would be quitting from that point on.

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Originally Posted by yo72

They can't even run one game competently and you want them to run another?

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Nope, not really. They can sponsor an already-existing game managed by some other company.

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Originally Posted by yo72

Look at harrison's case, and I pass along all my gear between multiple accounts

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I have no idea about Harrison, and not being able to pass along gear through accounts should be a minor inconvenience. Every war has casualties.

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Originally Posted by yo72

GMS isn't just in america, and not every1 has texting or a cell

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Oh jeez, I completely understood this when making my statements. That's why I said it should be 'optional'.

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Originally Posted by yo72

I have 4 people I share accounts with/I'm sure other people do the same to some degree

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Tough cakes. That's their/your problem. Sharing accounts is an easy-enough sacrifice for overall better security.

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Originally Posted by yo72

You can't make a game p2p and p2w most of the allure to MS is that it is FREE nobody would buy maple it is a horrible glitchy mess, and when you lose 1/2 ur player base the other half will get bored

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It is already P2W. Making it P2P would solidify their players. And I never said it has to be expensive. It can be a mere 3 bucks a month for security sake. And I don't think they will lose half of the player-base, maybe 20% (and it'll include hackers and those who have never spent a penny on the game in the first place). They have nothing to lose by doing this.

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Originally Posted by Dark Link

When Blizzard still can't rid of all botters in WoW and Diablo, you know it's an impossible scenario for Nexon lol.
You can make countless suggestions, but no company can fully prevent hacking / botting.

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I'm not keen on WoW and Diablo, but I do know that Blizzard gives an exponential amount more in effort to try fixing their problem than does Nexon, and botters aren't nearly as bad as dupers or account hackers.

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Originally Posted by IImaplers

Again, never do I mention this to be untrue. Point is: More testers are better than none. When people reported certain skills not working right in Tespia and then those same skills preceeded to not work right in the live servers, this shows the company to be irreverent about the process of testing and/or that GMs/Developers do not test at all.
No matter how many testers you have exploits will be found, and most gamebreaking glitches are fixed from tespia to patch

I have no idea about Harrison, and not being able to pass along gear through accounts should be a minor inconvenience. Every war has casualties.
Harrison had a perma lock on his overall, when he ticketed nexon to take it off his gear came with an expiration date, Stereo only makes mostly warriors because he can transfer his gear between all his characters to say that the storage should now be useless for security is stupid.

Tough cakes. That's their/your problem. Sharing accounts is an easy-enough sacrifice for overall better security.
Nexon themselves said when they were recruiting for jr GMs they don't care about account sharing, a lot of people in maple do it just because you don't doesn't affect anything, and have fun playing when ur IP is changed for whatever reason
It is already P2W. Making it P2P would solidify their players. And I never said it has to be expensive. It can be a mere 3 bucks a month for security sake. And I don't think they will lose half of the player-base, maybe 20% (and it'll include hackers and those who have never spent a penny on the game in the first place). They have nothing to lose by doing this.
Having 3k nx on ur account/ur credit card for that monthly payment is just stupid and a lot of people won't continue to play if that happens

I'm not keen on WoW and Diablo, but I do know that Blizzard gives an exponential amount more in effort to try fixing their problem than does Nexon, and botters aren't nearly as bad as dupers or account hackers.
Gold selling is worse in WoW then MS, and accounts get hacked just as often but Blizz responds because they are REQUIRED to because if they didn't it would be illegal

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Originally Posted by Dark Link

When Blizzard still can't rid of all botters in WoW and Diablo, you know it's an impossible scenario for Nexon lol.
You can make countless suggestions, but no company can fully prevent hacking / botting.

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Botting and hacking are not even remotely the same thing.

Hacking is changing the rules of the game.
Botting is playing the game automatically.

The game is made to be played. there is virtually no way to stop a game from being botted, because all a bot does is what the game itself is intended for.

Preventing abuse of the game is very possible.

Of course, the Maplestory botters are all hacking, if they weren't, they probably would only be a tenth as productive, and meso:nx rate wouldn't be quite as horrible.

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Originally Posted by Stereo

Of course, the Maplestory botters are all hacking, if they weren't, they probably would only be a tenth as productive, and meso:nx rate wouldn't be quite as horrible.

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Yes, but is pretty much a side effect of Nexon/Wizet/Whoever-you-want-to-call-them's bad client side programming choices.

Not indicative of a relationship between botting and hacking.

My first ticket was submitted in October of 2011 for being hacked. My 2nd ticket was only submitted about 3 days ago. I got my reply, and was awarded with 250k nx. http://puu.sh/Al5j I will post the ss of the ticket if anyone wants

I'd like to know the average character level of these accounts. They're giving random ass MP, some barely lost crap and get 250k, some lost more and get 100k. I wonder if they're doing it based on character levels.

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Originally Posted by LoveVictim

I'd like to know the average character level of these accounts. They're giving random ass MP, some barely lost crap and get 250k, some lost more and get 100k. I wonder if they're doing it based on character levels.

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Character lv, nx spent on acct, time acct has existed?
Trying a bit of science, lying about getting hacked on 16x shad acct made 8months ago, and a different 200 hero acct made several years ago, shad has about 75k on record, hero has at least $1000 maybe $2000 on record

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Originally Posted by LoveVictim

I'd like to know the average character level of these accounts. They're giving random ass MP, some barely lost crap and get 250k, some lost more and get 100k. I wonder if they're doing it based on character levels.

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Yeah, i'm not sure why they compensated me THAT much. But i'm not complaining.

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Originally Posted by Bomber

Yeah, i'm not sure why they compensated me THAT much. But i'm not complaining.

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I think I deserved more honestly, bc I've spent more than 600k nx on the account before it was hacked. Also I went from like 80k range (pre-legendary) to like 5k

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Originally Posted by Eos

I prefer the more blunt;

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An interview we did at Maple-News with NX Neutral from Nexon in 2009:

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1. How did Nexon America begin and what exactly is Wizet’s relationship to Nexon? What is Wizet’s current status?

Nexon America is Nexon Corporation’s North American publishing and game service arm. We started with the localization of MapleStory for North America, and have grown to support multiple game launches in North America. Wizet is the developer of MapleStory and also a subsidiary of Nexon Corporation. The Wizet team continues to develop and add content to MapleStory around the world.

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http://maple-news.com/2009/07/31/int...nexon-america/

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Originally Posted by Savage

An interview we did at Maple-News with NX Neutral from Nexon in 2009:

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Yes dear, they were both quotes from interviews on your site. You just repeated the quote mine was in reply to.

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Originally Posted by Eos

Yes dear, they were both quotes from interviews on your site. You just repeated the quote mine was in reply to.

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Oops! My bad! I've forgotten what exactly was said in that interview since the questions I submitted weren't the questions that were answered by Nexon. Woops!

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Originally Posted by yo72

Character lv, nx spent on acct, time acct has existed?
Trying a bit of science, lying about getting hacked on 16x shad acct made 8months ago, and a different 200 hero acct made several years ago, shad has about 75k on record, hero has at least $1000 maybe $2000 on record

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Originally Posted by yo72

lying about getting hacked

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I hope you're not serious.

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Originally Posted by yo72

Character lv, nx spent on acct, time acct has existed?
Trying a bit of science, lying about getting hacked on 16x shad acct made 8months ago, and a different 200 hero acct made several years ago, shad has about 75k on record, hero has at least $1000 maybe $2000 on record

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And this is exactly why I don't expect this compensation to be around for very long. If they find out you're lying I hope they punish you in some form. Honestly.

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Originally Posted by Abbeh

And this is exactly why I don't expect this compensation to be around for very long. If they find out you're lying I hope they punish you in some form. Honestly.

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A perma ban of accounts his IP has been on(since he admitted sharing) would be just, imo. Nothing against sharing accounts, but lying about being hacked. <_<

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Originally Posted by Sephie

I hope you're not serious.

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Originally Posted by Abbeh

And this is exactly why I don't expect this compensation to be around for very long. If they find out you're lying I hope they punish you in some form. Honestly.

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Originally Posted by ¬Rob

A perma ban of accounts his IP has been on(since he admitted sharing) would be just, imo. Nothing against sharing accounts, but lying about being hacked. <_<

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Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

There is no need to "test" when you can simply ask the people in this thread, who really did get hacked, how old their accounts were etc.

Someone posted this on basil.

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A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.
Dear Mapler,

Thank you for contacting us regarding your compromised account. I'm sure you are feeling confused regarding this issue, and I really apologize for any inconvenience this may have caused.

Please understand that we did a full investigation on your account based on the information you provided us. Unfortunately, results of our investigation show that your account was not compromised. Due to these findings, we will not be able to assist you further with this issue.

Please understand that you are responsible for ensuring that your account is secured. Sharing account information puts your account at risk. I encourage you to regularly change the password on your account to ensure that your account is safe.

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Zinyden
Nexon America Inc.

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Originally Posted by Fantasmo

Someone posted this on basil.

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thank god, i hate these people that are faking their hacks -.-

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Originally Posted by SaptaZapta

There is no need to "test" when you can simply ask the people in this thread, who really did get hacked, how old their accounts were etc.

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Testing how creditable you have to be, I put fake dates for everything/fake items
Having not logged onto the accounts in over a month/one straight lying about what it had

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Originally Posted by yo72

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

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I have a problem with people trying to abuse the system and trying to justify their acts as if they're doing the community a favor.

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Originally Posted by Fantasmo

Someone posted this on basil.

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I'd like to know how they deem an account "compromised"

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Originally Posted by ResistGreen

I'd like to know how they deem an account "compromised"

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Checking the IPs that logged in during the relevant time? It would be simple enough.

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Originally Posted by CarrionCrow

Checking the IPs that logged in during the relevant time? It would be simple enough.

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Would make sense, but I still foresee some people being able to fake it. I just hate those kind of people, Nexon is trying to do something right and people have to ruin it.
Well hate is a strong word... I'm disappointed with those people.

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Originally Posted by Sephie

I have a problem with people trying to abuse the system and trying to justify their acts as if they're doing the community a favor.

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Quit already for several months, if I did get any compensation I'd probably buy 250k worth of weather effect or 1 day tele rocks

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Originally Posted by yo72

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

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'Please, I want you to waste time confirming that my bullsh'it story. I'm doing this for the community even though no one asked me to.'

Nexon can track log ins, and even items/mesos(as seen in previous hacks/exploits where either was deleted, and I think there was a case where a SPer was Duey'd items/meso that he lost). All you're doing is sending them on a wild goose chase, when they could be helping someone who deserves it, so yes, I have a problem with it. <_<;

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Originally Posted by yo72

Testing how creditable you have to be, I put fake dates for everything/fake items
Having not logged onto the accounts in over a month/one straight lying about what it had

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As Rob said, you're wasting the team's time. They could be helping someone else who actually NEEDS it. You've "quit", so why do you care about Nexon's 'credibility'? There's already plenty of testimonies on this thread alone that this is the real deal, and they're helping those that legitimately had their accounts compromised. Your motives are obvious, so why are you even bothering to try and hide it? Go find something productive to do, instead of being a part of the problem.

Got hacked back in 2010 and they finally responded to my ticket after I remade a new one yesterday.

Spoiler

I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints to help you recover.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Please allow 5 to 7 business days for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Sincerely,

GM Zinyden
Nexon America Inc.

I'm just in shock that they actually finally responded and then to give me that much MP. :heart: and that it only took a day to respond..
I guess making a new ticket does help the process go faster with this new team..Seeing as how all of our old open tickets are probably buried so deep they cant even see them..

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Originally Posted by yo72

No matter how many testers you have exploits will be found, and most gamebreaking glitches are fixed from tespia to patch
So you're saying no testing is needed on the part of the developers/GMs? That makes no sense bro. What you've stated is just as obvious as stating "no matter how many police officers there are, crime will committed." Your argument does not show that adding more testers does not prevent more errors/bugs.
Harrison had a perma lock on his overall, when he ticketed nexon to take it off his gear came with an expiration date, Stereo only makes mostly warriors because he can transfer his gear between all his characters to say that the storage should now be useless for security is stupid.
Harrison's situation seems to have happened quite a while ago and is completely unrelated to the point. Free Item locks, ones that PROPERLY WORK, should be free. If you lock your gear and then request for it to be unlocked, you should live with it or at least wait for a prolonged delay if your explanation for wanting it unlocked is deemed plausible.
Nexon themselves said when they were recruiting for jr GMs they don't care about account sharing, a lot of people in maple do it just because you don't doesn't affect anything, and have fun playing when ur IP is changed for whatever reason
"does not affect anything"...no, just no. Account sharing is one of the big reasons people have been getting hacked. And then it's these same people that seem to be sending in tickets now and receiving free MP when they do not deserve them.

"have fun playing when ur IP is changed for whatever reason" - I'm not saying an IP change should prevent anyone from playing. I am saying that when a certain IP from a country/state/city different from the usual one tries to access account, markers should be thrown and measures should be taken, whether those are email/text notices or freezing accounts if the IP is deemed "untrustworthy".
Having 3k nx on ur account/ur credit card for that monthly payment is just stupid and a lot of people won't continue to play if that happens
On the contrary, 3k NX is quite a small sum to pay for greater assurance that your playing is secure. Not many people will quit over a mere 3 dollars.
Blizz responds because they are REQUIRED to because if they didn't it would be illegal
And Nexon would be required to respond just as such because all their playerbase would also be customers, not just some, if the game were to become P2P.

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Well my ticket is still open with no response yet. I am definitely curious if they will make things right between us or not. My biggest beef is that I spent at least twice the amount they "compensated" me with on post-hack item locks alone.

Time will tell.

My Shadower got hacked like last year... wonder if I should even bother making a ticket

Quote:

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Originally Posted by yo72

Harrison had a perma lock on his overall, when he ticketed nexon to take it off his gear came with an expiration date,

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No, Harrisson had a temporary lock that he had prematurely unlocked, turning the lock expiration into an item expiration.

The answer to which was them no longer offering to unlock via ticket because they couldn't figure out how to consistently & safely remove the timer too.

Completely unrelated to what you're on about.

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Originally Posted by Greg

My Shadower got hacked like last year... wonder if I should even bother making a ticket

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Apparently this will only work if you already have an old ticket about being hacked and didn't get any compensation to date. Otherwise you probably won't get anything.

Quote:

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Originally Posted by yo72

Got a problem testing how nexon handles their "I'm hacked tickets"?
Already quit the game and gave away/sold my gear on my mains wouldn't mind getting perma IP banned sure gonna use the untradeable MaplePoint to the fullest. If they can't find out I'm blatantly lying about my gear/login times that would be sad

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The experiment would need to be controlled with multiple circumstances, including that who answers the ticket. Your justification is retarded and clearly will leave inconclusive results.

I, for one, want to see the outcome of @yo72's little test. Compensation should be FAIR compensation and not handed out nonchalantly or without proper investigation. So let's see if Nexon's doing this for the sole reason of getting players to return.