Nexon - do you read your tickets? Do you?

I know, I know. This is about dungeon fighter, not Maplestory. But it IS about Nexon's customer service. They've seemed to improve that a lot lately from other reports I've been reading. I'm just wondering what the hell happened here?

Their mistake should be glaringly obvious.

 My ticket

 Their response

I'm betting it's a copy paste error gone wrong, but now my ticket is closed. Normally I would respond if this were any other company, but I don't have much faith in Nexon replying to my own ticket. I almost feel like giving up at this point.