Ticketing system no longer automated

I was wrongfully permanently banned last week on Aug 1, and 4 business days later they unbanned me but told me they're giving me "one last chance", which is bullpomegranate since I did not hack to begin with.

I then followed up with another ticket telling them the following:

Thank you for unbanning my account but I'm not done with this issue. I was wrongfully banned a week ago. I did nothing wrong to deserve being permanently banned. And for you to tell me this will be my "last chance" when your team/your client was the one who caused my problems is totally unfair.

What if I get wrongfully banned again? I won't be able to play anymore? That risk is very high, I never used hacks before and now I will be scared to play because your team has wrongfully screwed me once.

Please investigate this thoroughly. This ticket is to clear my name completely. I would never hack on this game.

They responded to me with a auto-generated response.

****Please note that this is an auto-generated message from Nexon Support based on your recently submitted support ticket. Please do not reply to this message as it will not be seen by Nexon Support Staff****



Thank you for your recent feedback submission to Nexon Support.



Please be aware that due to the volume of player feedback we receive, we are unable to individually respond to every submission. Be assured however, that Nexon takes all player feedback seriously and that your comments have been forwarded to design, operation and executive staff here at Nexon America. Your comments along with those of thousands of your fellow players are being used to determine how we shape and refine our game offerings and improve the various aspects of our operations.



If you have an additional issue that needs a response, please submit a new ticket in the appropriate category.



Thank you again for your valuable feedback.



Nexon Support Team

I did not even submit the ticket as Feedback though, I submitted it under Ban Appeals.