Ticketing system no longer automated

Oh again, thank you Rick for the interpretation on Eso's reply. And a deep sorry to Eso...

Now when I look at Eso's reply (I don't think it was the amount so much as your phrasing) several times, it reads "I don't think it was the amount matter so much, it was your wording".
But I interpreted it as "I don't think the amount is so much as what you are saying" at the beginning.

To be honest, I don't really want to ask for that much compensation in my first two tickets. I just hope an amount that cover my actual NX lost or even a 100k will make me happy.
But their replies heated me up and this makes me want a fair amount. That 400k NX I requested didn't even include my VIP wand, 3x evolving rings, belts etc.
At the moment, I just want to win this in my mind. Not for the NX, more likely is because "they pissed me off".
Trying to avoid the responsibilities when it was their fraud at the beginning? No way!

Win...? I don't understand this mindset.
At least you got compensation and from observing how many players have been screwed over by Nexon, I would look at the positive sides of this and be grateful for what you can recover.

I lost more than you in a situation that was not hack-related at all (meaning, there's no doubt that anything was of my fault) and all I've received from them were 3 closed tickets.

I understand it's frustrating that you lost a lot, but from what I've heard from wealthy players who have been compromised, none of them truly recover the full value of all the items they lost. 250K NX is a hefty sum and I'd be more than happy if I even received that based on the lack of responses I have received so far. I'd understand your complaint if you got like 5-25k and was brushed off (like the previous poster with the Shop glitch), but yeah... 250k is a lot...