What Every Mapler Should Know

So they now send that "if you're still having this problem post it on the forums". Personally I don't like this method because they don't seem to have any system to make sure every thread is seen. Your issue can easily be lost in the spam.

Well, it would seem that their thought-process behind this is "if it's a big enough issue, it'll garner a few pages of a thread, and we'll see it". While not the best possible policy to actually locate ALL issues, it is a far more effective policy than their previous one, which was "ignore all issues regardless of their severity (unless absolutely game-breaking)". I think they're improving quite a large deal there, so yeah.

They've realized that their manpower cannot possibly handle the large amount of tickets, and have decided it is far better to centralize all reports in the forums. This is a smart decision that considers the resources at hand.