Ticketing system no longer automated

Well for reference, here's the ticket I submitted.

 Spoiler

Ticket Description
Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: Account got hacked
Date of Incident: July 14th, 2012
Last Login Date Before Loss: July 14th, 2012: approximately 7:30 PM PST
In Game Currency Lost: 2,000,000,000+
NX Lost: 0
Item(s) Lost: 20 attack gold emerald earrings, with 6% LUK potential and 1% LUK nebulite

38 attack Violet Snow Shoes, 3% allstat 3% allstat potential, 1% LUK nebulite

30 attack raccoon mask, 2% allstat potential, 1% LUK potential

Evo Ring 1 level 17
Evo Ring 2 level 17
Evo Ring 3 level 10
Details: I logged off at around 7:30 PM PST after participating in the Pink Zakum event. About 45 minutes later I received a text message from a friend saying that I was logging on and off various characters on my account.

Obviously I wasn't actually on at this point, but I opened Maple ASAP and managed to limit what I lost. All the gear that I lost was tradeable.

I estimate that, by today's Bellocan/Nova market, my items lost were worth around 10 billion meso.

A bit of a high ball figure for what I lost but nonetheless a large amount of money.
Yes, I have memorized what the stats are on most of my items. z_z no life.