Ticketing system no longer automated

If there's one thing they do have records of (If not any meso/item transactions in game) it's how much you have spent on the game. I went back on this account alone and counted how many Prepaid + Credit card charges there were and it added up to around 400ish dollars. I also stated that they could check out my original account from way back when the game started and how much I had been buying NX ever since the Cash Shop was introduced. Ignoring those kind of customers is what gets them to go bye.

I understand the risk of people being greedy and just saying "Oh hey yeah this hack man, lost a bunch of stuff, loyal customer man, kind of deserve something" but in the end Justin is right. They aren't losing anything by giving out virtual currency to players. They are holding onto already loyal customers, and even then those people may end up purchasing more NX even after the compensation is spent. I really don't care if I get compensated because what I've lost compared to what others have lost is quite marginal but for them to take note and have a positive customer service is a step in the right direction in my eyes. Both of my tickets being ignored after a week is not though.

We shall seeee. Le sigh~