2012-07-09, 10:12 AM
I got this when I submit a ticket about losing stuff from mush/storage glitch
Hey there Laura! Thank you for bringing your concern to our attention. I realize that ensuring that our game is working without an issue is important, and as a fellow Mapler, I appreciate your report. Additionally, I would like to apologize for any inconvenience that this issue may have caused you.
Currently, I have forwarded your report to the appropriate department for investigation. Should any information regarding this issue become available, it will be posted online at:
http://maplestory.nexon.net/
I know that this will not fix your issue immediately, but please wait as we work on a resolution.
Should you have any questions or concerns in regards to this matter, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
Thank you for taking your time to help improve Maplestory.
Sincerely,
GM Kanison
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
and another
Hey there Laura! I see that you have had a issue with the Hired Merchants.
I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 25,000 MaplePoints to help you recover.
Should you have any questions or concerns in regards to this matter, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
Thank you for your understanding and cooperation.
Sincerely,
GM Kanison
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
Hey there Laura! Thank you for bringing your concern to our attention. I realize that ensuring that our game is working without an issue is important, and as a fellow Mapler, I appreciate your report. Additionally, I would like to apologize for any inconvenience that this issue may have caused you.
Currently, I have forwarded your report to the appropriate department for investigation. Should any information regarding this issue become available, it will be posted online at:
http://maplestory.nexon.net/
I know that this will not fix your issue immediately, but please wait as we work on a resolution.
Should you have any questions or concerns in regards to this matter, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
Thank you for taking your time to help improve Maplestory.
Sincerely,
GM Kanison
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
and another
Hey there Laura! I see that you have had a issue with the Hired Merchants.
I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 25,000 MaplePoints to help you recover.
Should you have any questions or concerns in regards to this matter, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
Thank you for your understanding and cooperation.
Sincerely,
GM Kanison
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.