Ticketing system no longer automated

Look at the first page and what I said to do.

Sorry for the late reply - but yes I have bumped my ticket on a Mon-Thurs. I actually went beyond referring to ticket #### and did both actually re-stating what happened plus referencing the ticket #. Thank you for the advice.

Note that this wasn't about getting hacked. It seems most of those tickets get answered (and are more common because, who else's NPC store would eat their items?).

P.S. How often should I bump it?