Nexon aims for U.S. success with Steam free-to-play agreement

Once, twice, maybe thrice.

Do not scapegoat them.
Most of the time it's BS excuses done by insecure passwords.
Changing the 1 from aznnaruto1 to a 2 is not a password change.

Most of the time the cause is laziness.

Your advice would hold more ground if you could change your ID too.