Ticketing system no longer automated

blood and fire... :f6:

Ticket #	Date Created	Game Selection	Category	Sub-Category	Summary	Status	Last Updated
19000-1382036	6/14/2012 6:15 PM PDT	Mabinogi	Billing	Cash Shop	VIP Service Glitch	Open	6/14/2012 6:17 PM PDT
19000-1203014	3/30/2012 2:18 PM PDT	Mabinogi	Game Related	Bug/Glitch	New Premium Service Glitch	Open	6/7/2012 4:55 PM PDT
19000-1022998	1/2/2012 5:06 PM PDT	MapleStory	Billing	Cash Shop	NX Stolen via MTS, again.	Solution Suggested	6/22/2012 4:48 PM PDT
19000-978872	12/4/2011 3:27 PM PDT	Mabinogi	Game Related	Cash Shop	VIP & Premium Service Issues	Open	6/7/2012 4:54 PM PD

Greetings,

I apologize for the delay in responding to your ticket and I thank you for reporting this issue. I understand that your account is missing NX that you did not spend. As a fellow gamer, I can relate to how this must be disappointing to you and I am sorry that you have had this experience.

Please be advised that I have finished investigating your issue and I have been able to verify your claim. As compensation for this issue, I will be crediting your account with the missing 32,531 NX. This NX should be available in your account within the next 7-10 business days. If you do not receive your NX within this time period, please submit a new ticket letting us know.

I apologize for the inconvenience this has caused you, and I appreciate your understanding. Have a great day!

Sincerely,

GM Gimbal
Nexon America, Inc.

 Ticket text, for the curious

Date Details NX Amount NX Credit Balance NX Prepaid Balance
Jan 1, 2012 MapleStory-Maple Leaf 29,936 74 0
Jan 1, 2012 MapleStory-Maple Leaf 2,595 74 29,936


Note I do not play MapleStory. I have not played MapleStory since I became Mardia's #5 200, years ago. I play Mabinogi. For the second time in two years someone has breached the failure you call security on my MapleStory account to wipe out every ounce of NX I have charged.

They did not reset my password. They did not reset my PIN. Neither have been shared, with anyone, ever. But they still walk right in through the tin foil you call user security and wiped me clean. I am livid. You go on and on about how we should protect our information as players and then just allow our accounts to be raped by creating a system we can be looted blind from with no way to deactivate or lock out access to.

I don't maple, my account should not even be ABLE to look at the MTS. Deleting all my maple characters wouldn't even stop this because they could just create a new one on my empty account and do it any way. This is ridiculous.