Ticketing system no longer automated

I was randomly banned in 2006 on my beta account and was told it was because of a billing issue. Now I'm being told it was because of scamming. E-mailed billingpp@nexon.net as per their direction and am getting two very different answers. It's been over 3 months since I submitted my ticket. Opened a new one and responded to my old one. No response and it's been a week. Still seems like it's hit or miss, to me.

Can't say I really care about the account. It's more of a principle thing for me since the gift charge from my friend I received was apparently returned back in 2006 (when you gifted NX charges instead of items). Would be very interested to see if this issue could be resolved under the new customer service leaf.

A ton of people got banned because of that.

Your friend wasn't YOUNGLINK, was he? <_<;