Ticketing system no longer automated

resubmitted
here's the message I wrote.

 Spoiler

I'm resubmitting this under a new category.
My initial ticket was filed almost seven months ago, and I have still yet to even get a message that anyone looked at it. I'm not the kind of person to spam your ticketing system, and even resubmitting this under this category has me worried, because I wasn't hacked per-se
The ticket ID of the initial submission is REDACTED


Anyway, basically what happened was, well, remember in december when the hackers were crashing channels to dupe items because they were exploiting something to do with inventory save-points to cause item duplication?

Well, I had a shop set up, and had just logged in to sell a few things before I wandered off to go to work and what not.
I went downstairs, had a quick bite to eat, came back upstairs to see if anything sold, and my game was crashed.

Now, prior to setting the shop up, I had transferred the scrolls in question from my dual blade to my cannoneer.
Because my cannoneer had the store permit, you see.
Anyway, I stored the items, and logged out. Saving my dual blades inventory.
I logged into my cannoneer and took the items out of storage.
Which caused my storage inventory's data to save as well.

However, my cannoneer's data did not save from a point after I had taken the scrolls out.

So when the server crashed, and my data wasn't saved.
I lost it all.

A billion mesos worth of items gone because some hackers wanted to make another freaking frozen tuna or whatever it was that they were duping.


I was wondering if there's anything that can be done about this? I mean you must have logs of some kind that show when servers crash, right? I've been waiting seven months for an answer.