Ticketing system no longer automated

That's a result of addiction. They are still copy and pasting responses, my ticket had the same first two pargraphs as yours did. It's like moderating on websites, they have responses they copy and past based on the circumstances. You got a little more thought into it because you were persistant, I'm sure.

They actually referred to my character and the fact that it had been name changed, but I left that out due to obvious reasons.
It's not addiction. It's a fun game, whether I get hacked or not.
I enjoy building up a character from nothing, it's fun. Some people don't like that though, so "fun" is how you view it to be really.

Example of denied ticket:

After investigating your account with the information that you have provided, our investigation show that your account was not compromised. Since this is the case, we will be unable to assist you further with this issue.

Please understand that it is your responsible for ensuring that your account is secured. I will highly recommend that you update the security on your account on a regular basis and not share any of the information with anyone.

Cut out my name/character/time of "hacking".