Ticketing system no longer automated

I submitted a ticket almost immediately after the crash happened, stating everything I lost in it, as well as the time and date. So there is that, at least.

Refer to the ticket, with your new ticket, saying you would like it re-evaluated. Shouldn't be a problem, I'm not sure what their policy is on rollbacks, but most of the time management will tell you SOL because it was necessary.

I play regardless of getting hacked.
And no, responding to tickets in this manner is definitely a massive leap up. Not a step.

That's a result of addiction. They are still copy and pasting responses, my ticket had the same first two pargraphs as yours did. It's like moderating on websites, they have responses they copy and past based on the circumstances. You got a little more thought into it because you were persistant, I'm sure.