Ticketing system no longer automated

I may try that, was wary of closing and resubmitting a ticket since then it'd have been submitted way past their "7 days after being hacked" window if so.

I updated the post you quoted with my method/proof.

If they stepped up their game and conducted the investigation you're implying, why would they compensate exploiters? They go through a standard 1-3 step process to determine if you are justified for compensation.

Whether it be the PYPQ buff or an item exploit, everyone is guilty of something.
The account I referred to was a level 17 FM mule, because Nexon really is going to IP track me and see how I play each and every one of my billion characters.

Even if someone is guilty of what you're accusing them of, it doesn't change the fact that they were hacked.
Not like items create themselves.

Everything in this category is a 1-3 step process.

1. Look at ticket.
2. Search the accounts trade history/IP's that logged on.
3. If IP's had no prior access to the aforementioned point of the hacking, respond with an award of xxx maple points appropriate to the circumstances.

There's no other way to do it.
And it's a damn good way to do it as well.