Announcing a World Alliance

That would be wonderful if it actually meant the people who've had tickets open for months on end were actually being addressed.
But we're not, so really that just salts our wounds.

Maybe we should all open new tickets to see if those get worked any quicker

"This" to bolded sentence.

My brother had his account hacked (for the third time) sometime in February, sent in a ticket the first of May, and it still has no response.