Tespia opening soon?

But, even if they did, all they could do is send them out to KMS.
Why?
Because KMS is the only ones who can actually fix the bugs.
KMS is the team that writes the code.
Well now, how would it be any different? At the end of the day, whatever company runs GMS will still be simply sending reports/requests over to KMS.
How exactly might a company operate more efficiently in this scenario?

Perhaps if NexonAM actually hired someone who knows how to fix the problems themselves? cut out the middle man. Whats the point of multiple branches if it all goes back to KMS? other than marketing, none of the branches seem to do anything other than bring the game down and back up again.

I get the feeling that what I've just said will sound stupid to you and i'll get grilled, but it's my 2 cents regardless.