2012-02-29, 05:18 AM
the funny thing is that all my tickets a submit concerning nx purchase issues are getting autoclosed like 2minutes laters
Status: Auto Closed
Date Created: 2/28/2012 2:04 PM PDT
Last Updated: 2/28/2012 2:06 PM PDT
Ticket Description
Game Selection: MapleStory
Category: Billing
Sub-Category: PayByCash Transaction
Summary: I payed 60$ by paysafecard but didnt get NX
Details: Today i purchased 30k nx by paysafecard
and i was waiting but got nothing. I thought there was a mistake and charged 30k again and nothing happened. So i checked my paysafecard and saw that 60$ are gone without that i got NX. The order Number from the last(30kNX) was ****************** and it doesnt appears in my PurchasesReview either. Please check my payment history and i would be thankfull if you still give me my 60kNX i payed for today. I talked with many players who got the same problem and we would be thankfull if you repair the payment system so this wont happen again. thank you very much.
autoanswer from system+ ticket closed:
****Please note that this is an auto-generated message from Nexon Support based on your recently submitted support ticket. Please do not reply to this message as it will not be seen by Nexon Support Staff****
Thank you for your recent submission to Nexon Support.
PayByCash is a company that allows a way for players to charge NX Prepaid to their account. We hope that this provides another way for our players to continue playing Nexon games for free while taking advantage of the in-game NX item shops. For questions regarding charging NX though PayByCash, or questions about a specific transaction, please contact the PayByCash Customer Care and Services Team at http://www.paybycash.com/.
If you have questions about PayByCash or PayByCash transactions, please see our Knowledge Base articles for more information.
You can find the Knowledge Base by visiting the Customer Support site, located here:
http://www.nexon.net/Support/CustomerSupport.aspx
Click the Knowledge Base link, and go to the NX Questions section. The articles in the PayByCash Questions sub-category of the Knowledge Base may answer your questions.
Thank you for your continued support.
Nexon Support Team
Status: Auto Closed
Date Created: 2/28/2012 2:04 PM PDT
Last Updated: 2/28/2012 2:06 PM PDT
Ticket Description
Game Selection: MapleStory
Category: Billing
Sub-Category: PayByCash Transaction
Summary: I payed 60$ by paysafecard but didnt get NX
Details: Today i purchased 30k nx by paysafecard
and i was waiting but got nothing. I thought there was a mistake and charged 30k again and nothing happened. So i checked my paysafecard and saw that 60$ are gone without that i got NX. The order Number from the last(30kNX) was ****************** and it doesnt appears in my PurchasesReview either. Please check my payment history and i would be thankfull if you still give me my 60kNX i payed for today. I talked with many players who got the same problem and we would be thankfull if you repair the payment system so this wont happen again. thank you very much.
autoanswer from system+ ticket closed:
****Please note that this is an auto-generated message from Nexon Support based on your recently submitted support ticket. Please do not reply to this message as it will not be seen by Nexon Support Staff****
Thank you for your recent submission to Nexon Support.
PayByCash is a company that allows a way for players to charge NX Prepaid to their account. We hope that this provides another way for our players to continue playing Nexon games for free while taking advantage of the in-game NX item shops. For questions regarding charging NX though PayByCash, or questions about a specific transaction, please contact the PayByCash Customer Care and Services Team at http://www.paybycash.com/.
If you have questions about PayByCash or PayByCash transactions, please see our Knowledge Base articles for more information.
You can find the Knowledge Base by visiting the Customer Support site, located here:
http://www.nexon.net/Support/CustomerSupport.aspx
Click the Knowledge Base link, and go to the NX Questions section. The articles in the PayByCash Questions sub-category of the Knowledge Base may answer your questions.
Thank you for your continued support.
Nexon Support Team