2011-09-09, 06:06 AM
Flonne Wrote:I wonder what they are going to do when they are finally willing to admit they messed up. A mass rollback at this point would simply be absurd, so I seriously doubt that. And I also doubt NEXON has the technology or common sense or time or manpower (seeing as, from all evidence I've seen, their customer service is run by a single 700 year old foreigner) to do rollbacks just for those effected on request. Though, that would be difficult even if they had a competent support team if they were only using their current system, I would think.
Of course rolling back a month is rather absurd.
They have Donald for sending people stuff, exactly for such cases of people getting hacked. However, even if they have a means of reading database backups to tell what exactly you had before you got hacked, it would be a slow, tedious process since we're talking about thousands of accounts.
So yeah, I see two possibilities (and that's assuming they take responsibility):
1) Like the 2009 hackings, they promise they'll fix it all, and tickets still open to this day;
2) They give a fixed compensation of some measly amount of Maple Points and Meso, along with a heartfelt apology.