You want a skill reset?

So, not only am i banned for no reason except incompetence on nexon's part, my dual blade is screwed forever if the hot time event is before July 12th?
Not only this, they cant answer EVEN answer my ticket after 19 days? After spending nearly one grand on this pineappleing game, this is how nexon treats me
If i dont get a reset, this will be a great time to finally quit this game