Those Whose Items Mysteriously Disappeared

You aren't going to get your ring back. That's their policy.

When I lost my STR Icarus cape during the last mass rollback, they told me just that.
They're under no obligation to restore your item or compensate you.
Fact is, unless it's a massive issue, they won't do anything about it.


This.
In case it's not enough that they blow you off entirely, offering no assistance.
Seeing those moronic signatures just frustrates me more.
It's like trying calm a child whose fish died, but instead of leaving it at "there's nothing we can do; he's gone to a better place," they scream out "I LIKE MUNKEHS!" like a raving lunatic.

PS. "Automated response" is an abused term. More than likely, it's a template. That means that some low-level customer support worker saw it, decided that it wasn't something that would be further addressed, and closed it with the prewritten text.

Except, is IS massive problem..

The storage glitch caused many to lose their items.. hence the "mysterious disappearance of items"