Why do people dislike Nexon?

Nexon failed as a company. That has pretty much being proven. What kept them afloat however is the amount of cash their players spent. Without customers spending, they would've gone under already. So yes, they got the cake, but they dont even want to give any of it back to the hand that fed them. More GM presence helps. Where are they? Its not like they cant afford it. Then, there are all the bugs in game. Its not like they cant fix it. How about all the hackers? Strange that this environment encourages hacking because hackers hardly get punished. Yeah, you can go tell me about the weekly or monthly perma ban list, but it means too little too late.