Why do people dislike Nexon?

The one thing I'm annoyed that is they don't want to release character, NPC and monster concept/official art. :[ And if they do, it will eventually disappear into obscurity in the internet. This makes me think they don't really care about people who do enjoy the art for the game :/ And the fact that they don't sell any merchandise for the game (some can only be won like in the contests they hold but that's all). I wonder why though...


Also, town lag is a real game killer for me (either it's the game or my connection but it only happens in town) :[