Has anyone in Nexon ever taken a Marketing class?

But it isn't easier to maintain old customers in this game, because old customers are always demanding better things, and they never seem to be satisfied with anything. Just look at Big Bang! People were hyping this patch through the roof, and now that we have it people are complaining about it. Older players don't know what they want. Newer players just eat whatever Nexon feeds 'em, and they're more willing to "buy NX today!" because they're not spiteful towards Nexon; after all, they have yet to get screwed by Nexon in some form or another. Also, it doesn't seem to cost anything to add a new client. The player just makes a new account. As far as I know, that doesn't cost Nexon a dime. If it did, Nexon would probably charge for it or something. And each new character is another number that they can brag about to get more funding. If anything, new players print money for Nexon.

They have every reason to favor new players. I'm not saying that I agree with it, either.