Has anyone in Nexon ever taken a Marketing class?

And your proposed idea, completely flawless and without exceptions, is?

Look at any other consumer service that takes reports on issues with their product.

They don't just give you a little box to whine about your problems in. They help you help them fix the problem. Or they have details of the crash automatically recorded and sent with your report. Or when it is made readily apparent that their software has massive memory leaks by their consumer base directly to them, they acknowledge and work on the problem.

With an inkling at all of consumer relations, nexon would fix issues much faster. That alone cuts down massively on duplicate reports.