2010-10-01, 04:33 PM
My ticket got closed by a GM who apparently has no fucking idea what he's talking about
Quote:A possible solution would be to reboot your computer and try again momentarily. If this does not help I would then suggest that you manually re-install the game from the official Nexon.net website so we can ensure that after the server check, your system will have new and fresh files.
Please make sure to use the "Add/Remove Programs" when deleting the game. Also select "Delete Files" by opening up Internet Explorer going to the "Tools" option and into `Internet options" There, go to the "General" tab, and then find the "Temporary Internet files" (should be close to the browsing history) and select "Delete files" Once it is clear, try to download the game again.
Make sure that you are using an updated version of Internet Explorer, it is a known issue that other browsers may have conflicting issues with our website. Also, make sure that you are downloading the client from the official Nexon.net website.
Please be sure to close all unnecessary programs prior to running the game. This may include Anti-Virus software and Spyware protection programs. You will need ensure that your Anti-Virus and Spyware protection programs do allow MapleStory and HackShield.
I hope this information helps in resolving your issue. If you find that your issue persists, please let us know by opening a new ticket.
Sincerely,
GM Eldhon
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.