2009-03-30, 09:38 PM
Today I received a rather strange reply to my ticket:
The second thing I noticed was this: "Be advised that this item is there to help players protect their belongings and it is just as important that we understand the reason behind your request to unlock the item before its time."
What? "before its time"? What time? Does that mean that these locks will expire even though it doesn't say so on the item?
Last thing that I found strange was that they force you to write this: "I understand that there will be no NX refunds given for unlocking my item before its expiration date." somewhere in your letter about unlocking your items. LoL?
GM Daliah Wrote:Greetings Harrison,The first thing I noticed was that we needed the answer to the Secret Question. Crap, I forgot what I answered, because the answer to my secret question is a NUMBER. Yes, a number, despite the question asking for my friend's name... Since they removed that requirement from changing the info, I have no method of verifying which number I used.
Thank you for contacting Nexon America's Customer Support team.
Please be aware that 3000 NX was spent on the purchase of this item and by requesting your item to be unlocked before it is set to expire, will not result in a refund. If you understand that you will not receive a refund when we unlock you item and agree to this, we will proceed with unlocking your item.
In order to assist with this issue, you will need to provide us with the following account information.
Name (First and Last):
Birth date:
Registered Email Address:
Answer to your Secret Question (What is the name of your best friend?):
Without this information we will not be able to verify you are the owner of this account. Please resubmit a ticket with this information and why you are requesting this item to be unlocked. Be advised that this item is there to help players protect their belongings and it is just as important that we understand the reason behind your request to unlock the item before its time. Additionally, please include the line:
"I understand that there will be no NX refunds given for unlocking my item before its expiration date."
I'm sorry for the inconvenience that this may cause. Have a great day.
Sincerely,
GM Daliah
Nexon America, Inc.
The second thing I noticed was this: "Be advised that this item is there to help players protect their belongings and it is just as important that we understand the reason behind your request to unlock the item before its time."
What? "before its time"? What time? Does that mean that these locks will expire even though it doesn't say so on the item?
Last thing that I found strange was that they force you to write this: "I understand that there will be no NX refunds given for unlocking my item before its expiration date." somewhere in your letter about unlocking your items. LoL?