2015-02-06, 02:31 PM
Eos Wrote:There are multiple things wrong with that idealism, unfortunately; Aside from the naive implication we've ever been able to meaningfully interact with Customer Service, for several periods there was no such thing as appealing - You'd submit a claim, it would go unread until long after your ban expired, and would be deleted, or it would be read, but immediately replied to with some variant of 'our system is flawless, good day'.
Several years ago about the only successful appeal was when something went massively wrong and enough people got auto-banned that Nexon had to admit it was a glitch and undo them, and depending on which incident got whom, some groups of people never had it removed from their history, amplified by the fact we have no way of knowing what's on our history until we try to do something and get rejected. Then it's on us to try to get it removed in time to do whatever it was we were trying to do (which is already too late in most cases).
That actually reminds me that was the whole reason I couldn't participate on any events, or world transfer way back, cause I got banned for couple of weeks back when bigfoot came out for reporting a party member for hacking bigfoot after leaving party, and after days of waiting all I got as a response was that I was taking advantage of a hacker and to wait my ban out that only had 2 days left, which made me unable to participate on anything afterwards. So I guess there goes my chances on participating on this as well.