Took a look at the Nexon "careers" page

As for catching hackers, it varied. Some places had hackers on almost every channel, so a quick sweep would net you like 10 to 15 names. Other times, it'd be a struggle just finding 2-3 of them. It was a rather huge timesink because we had to collect evidence of every hacker we found, and upload it to youtube, when it finally was working that is. Occasionally you could get away with just screen shot evidence, but that was mainly the stupid botters in the FM and around Henesys.

That's actually what I was asking about, the time sink. How much time did you have to spend, collecting evidence and whatnot, per hacker?

The ban time, well sometimes it was immediate, sometimes it took ages.

Same question, really. Not elapsed time, but man-hours. From the moment a GM opened your report, through whatever time it would take them to watch the video, check their own database, fill out forms, do whatever procedures, until they could mark that case closed. How many minutes or hours, on average?

And, perhaps a key question: how much time (again, not elapsed, but attention-time) would a ban have taken if the GM were doing their own patrolling, perhaps using a player-supplied list of maps to check?

And as far having enough GMs to handle reports, well I doubt there would have been enough GMs to handle it all, but we only saw a small fraction of their team, so I could be wrong. I mean, just based on my own guesstimates, they probably had a team of 20-30 GMs, which was the only reason I can think of for how small the program remained.

Thank you.