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And Nexon Cuts Another Corner

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And Nexon Cuts Another Corner
Dusk
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#39
2012-09-22, 12:36 AM
Getting rid of the backlog doesn't mean they're improving the customer support system, it just means they've decided that it's not worth it to bother with all the old problems and that they're giving themselves a break. I agree that it probably had to be done, but it doesn't absolve them from their wrongdoings, and sending players a "we're sorry" letter and handing them a token in the metaphorical arcade isn't a job well done, just because they could have done nothing instead. Having tickets pile up that high just raises more questions about how they're handling the tickets in the first place. Are they simply not hiring enough people to work on them? Are they not training them properly? Or are they not providing customer service with the proper tools to do their job? I'm pretty certain that Nexon doesn't even have the infrastructure to restore items to MapleStory players or to fix billing issues in a timely and efficient manner. It just hasn't been a priority of the development team.

Comparing Nexon's service to companies that are even worse and saying "hey, they're doing alright" is ridiculous. I wouldn't play games by those other companies either.

@Rotosound: posting silly pictures isn't discussion.
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Messages In This Thread
And Nexon Cuts Another Corner - by Patt - 2012-09-21, 03:25 PM
And Nexon Cuts Another Corner - by MariettaRC - 2012-09-21, 03:32 PM
And Nexon Cuts Another Corner - by SaptaZapta - 2012-09-21, 03:40 PM
And Nexon Cuts Another Corner - by Untradeable - 2012-09-21, 03:40 PM
And Nexon Cuts Another Corner - by Phoenix Wright - 2012-09-21, 03:42 PM
And Nexon Cuts Another Corner - by Mazz - 2012-09-21, 03:46 PM
And Nexon Cuts Another Corner - by Jamesie - 2012-09-21, 04:07 PM
And Nexon Cuts Another Corner - by MuscleWizard - 2012-09-21, 04:08 PM
And Nexon Cuts Another Corner - by Nion - 2012-09-21, 04:24 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 04:43 PM
And Nexon Cuts Another Corner - by Grey - 2012-09-21, 05:06 PM
And Nexon Cuts Another Corner - by Abrasive - 2012-09-21, 05:57 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 06:08 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 06:15 PM
And Nexon Cuts Another Corner - by Patt - 2012-09-21, 06:16 PM
And Nexon Cuts Another Corner - by Marksman Bryan - 2012-09-21, 06:16 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 06:23 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 06:29 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 06:32 PM
And Nexon Cuts Another Corner - by Patt - 2012-09-21, 06:37 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 06:39 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 06:47 PM
And Nexon Cuts Another Corner - by Jedward - 2012-09-21, 06:51 PM
And Nexon Cuts Another Corner - by Patt - 2012-09-21, 06:52 PM
And Nexon Cuts Another Corner - by Aircalibur - 2012-09-21, 07:16 PM
And Nexon Cuts Another Corner - by Dusk - 2012-09-21, 07:20 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 07:26 PM
And Nexon Cuts Another Corner - by Endgame - 2012-09-21, 07:27 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 07:33 PM
And Nexon Cuts Another Corner - by Kubi - 2012-09-21, 07:43 PM
And Nexon Cuts Another Corner - by Locked - 2012-09-21, 08:06 PM
And Nexon Cuts Another Corner - by Jamesie - 2012-09-21, 08:36 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-21, 10:56 PM
And Nexon Cuts Another Corner - by icephoenix21 - 2012-09-21, 11:11 PM
And Nexon Cuts Another Corner - by Jamesie - 2012-09-21, 11:43 PM
And Nexon Cuts Another Corner - by Jamesie - 2012-09-21, 11:44 PM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-22, 12:04 AM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-22, 12:05 AM
And Nexon Cuts Another Corner - by Dusk - 2012-09-22, 12:36 AM
And Nexon Cuts Another Corner - by Rotosound - 2012-09-22, 12:47 AM
And Nexon Cuts Another Corner - by Tukkun - 2012-09-22, 01:23 AM
And Nexon Cuts Another Corner - by 0shikuru - 2012-09-22, 02:22 AM
And Nexon Cuts Another Corner - by FabledGumbo - 2012-09-22, 02:48 AM
And Nexon Cuts Another Corner - by Chameleonic - 2012-09-22, 03:10 AM
And Nexon Cuts Another Corner - by Daakun - 2012-09-22, 07:31 AM
And Nexon Cuts Another Corner - by SaptaZapta - 2012-09-22, 07:32 AM
And Nexon Cuts Another Corner - by Curtiss - 2012-09-22, 09:07 AM
And Nexon Cuts Another Corner - by Daakun - 2012-09-22, 10:33 AM
And Nexon Cuts Another Corner - by KhainiWest - 2012-09-24, 11:07 AM
And Nexon Cuts Another Corner - by Fimbulvetr - 2012-09-24, 11:23 PM
And Nexon Cuts Another Corner - by TaliaNCo - 2012-09-25, 08:17 AM
And Nexon Cuts Another Corner - by KhainiWest - 2012-09-25, 08:34 AM
And Nexon Cuts Another Corner - by TaliaNCo - 2012-09-25, 08:48 AM
And Nexon Cuts Another Corner - by Jamesie - 2012-09-25, 03:52 PM
And Nexon Cuts Another Corner - by KhainiWest - 2012-09-25, 04:07 PM
And Nexon Cuts Another Corner - by Promised - 2012-10-08, 11:17 AM
And Nexon Cuts Another Corner - by Nion - 2012-10-08, 11:23 AM
And Nexon Cuts Another Corner - by Daakun - 2012-10-22, 09:19 PM
And Nexon Cuts Another Corner - by Storm - 2012-10-22, 10:08 PM
And Nexon Cuts Another Corner - by Dudewitbow - 2012-10-31, 12:52 AM

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