2012-09-21, 06:37 PM
Jedward Wrote:You're missing the part where Nexon got overhauled. I don't even recall any mention of them wiping tickets since then, with the only thing being that hacked accounts started getting compensation. This is the first time that they're actively purging tickets since the overhaul. (Feel free to correct me on this with proof.)
"Nothing will change" is bullpomegranate. Look at the past few months. If anything, I'd bet that the lack of major bugfixing can be attributed to the growing pile of tickets taking up more time.
The point of the matter is they should have never gotten overhauled. Nexon is one of the largest MMO distributors in the world, they should have a support team that reflects that. Do you think that a company like Blizzard would get away with having a multi-year backlog of tickets? No, and neither should Nexon. I believe you're correct in saying that this is the first time they've actually cleared their tickets, however they've used the excuse that things have gotten bad and they'd like to start of fresh with the community many, many times, each time they've failed to deliver both in game and in their customer service.